diff --git a/docs/handbook/bug_reports/making_good_bug_reports/collect_system_information.md b/docs/handbook/bug_reports/making_good_bug_reports/collect_system_information.md new file mode 100644 index 00000000..6957143e --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/collect_system_information.md @@ -0,0 +1,14 @@ +# Manually Collecting System Information + +When reporting a bug you will be asked to provide some system information +and your Blender version number. This information can be automatically +collected and filled out by selecteing `Help > Report a bug` from the +top of Blender. + +However, sometimes Blender won't open, so you can't use these features. +In which case you will need to collect the information manually. +To do that, check the guide for your operating system below. + +- [Windows](windows_information.md) +- [macOS](macos_information.md) +- [Linux](linux_information.md) diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/linux_get_blender_version.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/linux_get_blender_version.jpg new file mode 100644 index 00000000..365f8678 --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/linux_get_blender_version.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:0d7cd5ae29300b4d981cd708e5aac306415fb0174ec0910a7d5df948a681f130 +size 52055 diff --git 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b/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_blender_version_steam_gui.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:28e4da87fb905f6c809ff9315af8aa3b2506f6102c3e56965b7ddc6a4d80ba7c +size 195305 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_gpu_info.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_gpu_info.jpg new file mode 100644 index 00000000..2531868e --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_gpu_info.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:ca0d4da054f49a7d37c8c92471a23f50ac76b8ec44203969f928012cca3ca10b +size 48127 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_os_version.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_os_version.jpg new file mode 100644 index 00000000..f5fef3e0 --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/macOS_get_os_version.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:df50c5ed03cdd7e31c2dde01a07628260d2a95e831fda6aba59cc010b4bd8e0a +size 66778 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_command_line.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_command_line.jpg new file mode 100644 index 00000000..6586c49f --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_command_line.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:b5a60f9acb663244609a1970f1c800a724d1d749ffc4d532104db1a175b0d49d +size 30864 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_gui.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_gui.jpg new file mode 100755 index 00000000..78f2a12e --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_gui.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:bcb927a7c2f32dab67356f2ca76692d60bc0dccf52966215ecfaf39b02e0fbc6 +size 102492 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_microsoft_store.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_microsoft_store.jpg new file mode 100644 index 00000000..7d973cfd --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_microsoft_store.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:ece6da18c024b22de848e84e1b4c2d0555e6bd7e94b99a2a15fc627a26a93311 +size 31478 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_steam_command_line.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_steam_command_line.jpg new file mode 100644 index 00000000..f72f3ed8 --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_steam_command_line.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:6bf092ce365383389ddeabc3ead866d867a7b177010d90642836a75307b55a08 +size 57701 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_steam_gui.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_steam_gui.jpg new file mode 100644 index 00000000..990c2cd3 --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_blender_version_steam_gui.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:2568ce74fc5a589b51be835b33f88600997d9aa8ccb83b2e09e71aa4338e61fb +size 132856 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_gpu_info.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_gpu_info.jpg new file mode 100644 index 00000000..046f8c46 --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_gpu_info.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:a4b1ad669d79bdf65e090524459cf4cbe2913d8591f62246b350a4ea8ed57435 +size 77409 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_os_version.jpg b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_os_version.jpg new file mode 100644 index 00000000..eade4d7d --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/images/windows_get_os_version.jpg @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:c69f7cde80d2efd1148e4a79a0fee367c4d7046a6c322ca0dc948adcec797796 +size 94166 diff --git a/docs/handbook/bug_reports/making_good_bug_reports/index.md b/docs/handbook/bug_reports/making_good_bug_reports/index.md index 9e01bc23..7bd4852d 100644 --- a/docs/handbook/bug_reports/making_good_bug_reports/index.md +++ b/docs/handbook/bug_reports/making_good_bug_reports/index.md @@ -49,8 +49,8 @@ Or, if this is a bug in an Addon, use the corresponding button in the ![](../../../images/BugReport-blender-addon.png) -Alternatively, you can also do this from within Gitea (without the -relevant information pre-filled though) +Alternatively, you can also do this from within Gitea, but you'll need +to fill out system information [manually](./collect_system_information.md). Click the `New Issue` button in the corresponding repository: diff --git a/docs/handbook/bug_reports/making_good_bug_reports/linux_information.md b/docs/handbook/bug_reports/making_good_bug_reports/linux_information.md new file mode 100644 index 00000000..01fc1d0b --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/linux_information.md @@ -0,0 +1,93 @@ +# Linux System Information + +## Operating System + +We need to collect a few pieces of information for the Operating System information +field. They are the Linux kernel version, CPU architecture, glibc version, +and display server type. + +Follow the steps below to collect the information and combine them together +in the bug report form like this: +`Linux-6.8.0-31-generic - x86_64 - glibc2.39 - wayland` + +#### Linux Kernel Version + +Run `uname -r` in a terminal. + +![](./images/linux_get_os_info_kernel.jpg) + +#### CPU Architecture + +Run `lscpu | grep Architecture` in a terminal. + +![](./images/linux_get_os_info_architecture.jpg) + +#### glibc + +Run `ldd --version` in a terminal and extract the glibc version from the +first line of the output. + +![](./images/linux_get_os_info_glibc.jpg) + +#### Display Server + +Run `echo $XDG_SESSION_TYPE` in a terminal. + +![](./images/linux_get_os_info_display_server.jpg) + +## Graphics Card + +There are two main ways we recommend to collect GPU information on Linux. +`glxinfo`, or `lspci` if `glxinfo` isn't avaliable. + +[comment]: <> (Use `vulkaninfo` instead of glxinfo once Blender uses Vulkan) + +#### glxinfo + +Run `glxinfo -B` in a terminal (you may need to install glxinfo from your +package manager). This will provide you with the GPU name, driver type, and +driver version of the display GPU (the GPU usually used by Blender). +Combine these details together and include them on your bug report form like this: +`AMD Radeon RX 7800XT - Mesa 24.1.0-devel` + +![](./images/linux_get_gpu_info_glxinfo.jpg) + +#### lspci + +Run `lspci -k | grep -EA3 'VGA|3D|Display` in a terminal. +This will tell you which graphics cards you have. Copy the GPU name +and include it on your bug report form like this: `AMD Radeon RX 7700 XT / 7800 XT` + +![](./images/linux_get_gpu_info_lspci.jpg) + +## Blender Version + +Follow one of the guides below to obtain Blender version information, +The information we're intereted in are Blender version, commit date, hash, +and branch *(Blender 4.2+)*. Collect this information and share it on your +bug report form like this: +`Blender 4.2.0, branch: main, commit date: 2024-05-16 20:40, hash: 1558bc7cb428` + +### Downloaded from Blender Website + +Run `/path/to/blender --verison` in a terminal. The Blender version information +will be visible in the output. + +![](./images/linux_get_blender_version.jpg) + +### Downloaded from Steam + +Open Steam, right click on Blender and select the option +`Manage > Browse local files`. A file browser will open displaying the path +to where Blender is installed. Open a terminal and run +`/path/to/blender --verison`. The Blender version information +will be visible in the output. + +![](./images/linux_get_blender_version_steam.jpg) + +### Downloaded from snap + +Open a terminal and run `blender --version`. The Blender version information +will be visible in the output. + +![](./images/linux_get_blender_version_snap.jpg) diff --git a/docs/handbook/bug_reports/making_good_bug_reports/macos_information.md b/docs/handbook/bug_reports/making_good_bug_reports/macos_information.md new file mode 100644 index 00000000..621dce1a --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/macos_information.md @@ -0,0 +1,82 @@ +# macOS System Information + +## Operating System + +Select from the top bar of macOS `Apple Icon > About This Mac`. Here you will find +your macOS version beside the field `macOS`. + +Share the information on the report form like this: `macOS 14.4.1` + +![](./images/macOS_get_os_version.jpg) + +## Graphics Card + +Open Launchpad from the dock, then search for and open the `System Information` +app. You will be find your graphics card information in the section +`Hardware > Graphics/Display`. The information we're interested in is the +`Chipset Model` and `Metal Support`. + +Combine these details together and share them in your bug report form +like this: `Apple M1 Pro - Metal 3` + +![](./images/macOS_get_gpu_info.jpg) + +## Blender Version + +Follow one of the guides below to obtain your Blender version number, then +share it on your bug reporting form. + +### Downloaded from Blender Website + +There are two main ways we recommend finding the Blender version. +Through the command line, or through a GUI. + +#### Command Line + +Open the terminal app and run the command `/path/to/blender --version`. In the output +you will find the information we're interested in. They are Blender version, +commit date, hash, and branch *(Blender 4.2+)*. Combine these details together +and put them on your report form like this: +`Blender 4.2.0, branch: main, commit date: 2024-05-16 20:40. hash: 1558bc7cb428` + +The path to Blender is typically `/Applications/Blender.app/Contents/MacOS/Blender` + +![](./images/macOS_get_blender_version_command_line.jpg) + +#### GUI + +Navigate to where Blender is installed, right click on it, and select `Get Info`. +You will find the Blender version number in the section `General > Version`. Share +this information on your bug reporting form like this: `Blender 4.1.1 2024-04-16` + +![](./images/macOS_get_blender_version_gui.jpg) + +### Downloaded from Steam + +There are two main ways we recommend finding the Blender version. +Through the command line, or through a GUI. + +#### Command Line + +Open Steam, right click on Blender, and select the option +`Manage > Browse local files`. Finder will open showing where +Blender is installed. Right click on Blender and select `Show Package Contents` +then navigate to the folder `/Contents/MacOS/`. Here you will find the Blender +executable. Open the terminal app and run the command `/path/to/blender --version`, +using the Blender executable found earlier. In the output you will find the +information we're interested in. They are Blender version, commit date, hash, +and branch *(Blender 4.2+)*. Combine these details together +and put them on your report form like this: +`Blender 4.2.0, branch: main, commit date: 2024-05-16 20:40, hash: 1558bc7cb428` + +![](./images/macOS_get_blender_version_steam_command_line.jpg) + +#### GUI + +Open Steam, right click on Blender and select the option +`Manage > Browse local files`. Finder will open showing where +Blender is installed. Right click on Blender and select `Get Info`. +You will find the Blender version number in the section `General > Version`. Share +this information on your bug reporting form like this: `Blender 4.1.1 2024-04-16` + +![](./images/macOS_get_blender_version_steam_gui.jpg) diff --git a/docs/handbook/bug_reports/making_good_bug_reports/windows_information.md b/docs/handbook/bug_reports/making_good_bug_reports/windows_information.md new file mode 100644 index 00000000..d215e90b --- /dev/null +++ b/docs/handbook/bug_reports/making_good_bug_reports/windows_information.md @@ -0,0 +1,107 @@ +# Windows System Information + +## Operating System + +Click on the search icon on the task bar, then search for and open `dxdiag`. + +A DirectX Diagnostic Tool window will open. You will find the operating system +version visible in the `System` tab. Copy it onto your bug report form like this: +`Windows 11 Home 64-bit (10.0, Build 22631)`. + +![](./images/windows_get_os_version.jpg) + +## Graphics Card + +With `dxdiag` open, navigate to the `Display` or `Render` tab and you will find +the `Device name` and `Driver version` of your graphics card. + +Combine these details together and share them in your bug report form like this: +`NVIDIA GeForce RTX 4090 - Driver 31.0.15.5186` + +![](./images/windows_get_gpu_info.jpg) + +## Blender Version + +Follow one of the guides below to obtain your Blender version number then +share it on your bug reporting form. + +### Downloaded from Blender Website + +There are two main ways we recommend finding the Blender version. +Through the command line, or through a GUI. + +#### Command line + +Open command prompt or terminal and run the command +`/path/to/blender.exe --version`. You will find the Blender version, +commit date, hash, and branch *(Blender 4.2+)*. Combine these details together +and include them on your report form like this: +`Blender 4.2.0, branch: main, commit date: 2024-05-17 00:32, hash: 05617ed07d2b` + +![](./images/windows_get_blender_version_command_line.jpg) + +#### GUI + +Navigate to where Blender is installed, right click on the file `blender.exe` +and select the `Properties` option. In the Properties window that appears, +select the `Details` tab and you will find the Blender version in the field +called `File Version`. Include this on your bug report form like this: +`Blender 4.1.1.0` + +![](./images/windows_get_blender_version_gui.jpg) + +### Downloaded from Steam + +There are two main ways we recommend finding the Blender version. +Through the command line, or through a GUI. + +#### Command line + +Open Steam, right click on Blender and select the option +`Manage > Browse local files`. A file browser will appear showing where +Blender is installed. Knowing where Blender is now installed, open command +prompt or terminal and run the command `/path/to/blender.exe --version` +You will find the Blender version, commit date, hash, and branch *(Blender 4.2+)*. +Combine these details together and include them on your report form like this: +`Blender 4.2.0, branch: main, commit date: 2024-05-17 00:32, hash: 05617ed07d2b` + +![](./images/windows_get_blender_version_steam_command_line.jpg) + +#### GUI + +Open Steam, right click on Blender and select the option +`Manage > Browse local files`. A file browser will appear showing where +Blender is installed. Right click on `blender.exe` and select +the `Properties` option. In the new window that appears, select the `Details` +tab and you will find the Blender version in the field called `File Version`. +Include this on your bug report form like this: `Blender 4.1.1.0` + +![](./images/windows_get_blender_version_steam_gui.jpg) + +### Downloaded from Microsoft Store + +There are two main ways we recommend collecting Blender version. Through the +command line, or through a GUI. + +#### Command line + +Open up a command prompt or terminal and run the command +`/path/to/blender.exe --version`. You will find the Blender version, +commit date, hash, and branch *(Blender 4.2+)*. Combine these details together +and include them on your report form like this: +`Blender 4.2.0 - branch: main - commit date: 2024-05-17 00:32 - hash: 05617ed07d2b` + +The path to Blender is usually: +`C:\Program Files\WindowsApps\BlenderFoundation.EXTRA_DETAILS\Blender\blender.exe` + +![](./images/windows_get_blender_version_command_line.jpg) + +#### GUI + +Click on the Windows icon on the task bar and find Blender in your apps list. +Once you've found it, right click on Blender and select `More > App Settings`. +The settings app will open and you will find the Blender version in the section +`Specifications` in the field `Version`. Include this on your bug report form +like this: `Blender 4.1.1.0` + +![](./images/windows_get_blender_version_microsoft_store.jpg)