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Windows installers (both msi and msix) and Portable for Blender 4.2 not opening #124833

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opened 2024-07-17 04:02:11 +02:00 by sgkwon · 9 comments
sgkwon commented 2024-07-17 04:02:11 +02:00
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Operating system: Windows 11 Home
Graphics card: Intel UHD Graphics 770

Broken: blender-4.2.0-windows-x64.msi; blender-4.2.0-windows-x64.msix; blender-4.2.0-windows-x64.zip
Worked: Blender 4.2.0.0 installed from Microsoft Store

  1. Windows Installers - not running
    Windows Installer (blender-4.2.0-windows-x64.msi) is not opening. Run the file and nothing happens.
    The other installer (blender-4.2.0-windows-x64.msix) pops up an error code 0x800B010A with the following message: "No certificate chain could be built to a trusted root authority from the cert that was used to sign the app package."

  2. Portable version - no running
    EXE files for Portable versions (both blender.exe and blender-launcher.exe) are not opening. Running and nothing happens.

  3. Microsoft Store
    Blender 4.2.0.0 installed from Microsoft Store is running OK, causing no problem.

Operating system: Windows 11 Home Graphics card: Intel UHD Graphics 770 Broken: blender-4.2.0-windows-x64.msi; blender-4.2.0-windows-x64.msix; blender-4.2.0-windows-x64.zip Worked: Blender 4.2.0.0 installed from Microsoft Store 1. Windows Installers - not running Windows Installer (blender-4.2.0-windows-x64.msi) is not opening. Run the file and nothing happens. The other installer (blender-4.2.0-windows-x64.msix) pops up an error code 0x800B010A with the following message: "No certificate chain could be built to a trusted root authority from the cert that was used to sign the app package." 2. Portable version - no running EXE files for Portable versions (both blender.exe and blender-launcher.exe) are not opening. Running and nothing happens. 3. Microsoft Store Blender 4.2.0.0 installed from Microsoft Store is running OK, causing no problem.
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Pratik Borhade commented 2024-07-17 07:47:12 +02:00
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"No certificate chain could be built to a trusted root authority from the cert that was used to sign the app package."

Hi, thanks for the report. I think this is due to expired certificate, not entirely sure... but it's a known problem.
Re executable not working: Did you open it via desktop shortcut? Does it happen if you launch from blender-launcher.exe or blender_factory_startup.cmd?

> "No certificate chain could be built to a trusted root authority from the cert that was used to sign the app package." Hi, thanks for the report. I think this is due to expired certificate, not entirely sure... but it's a known problem. Re executable not working: Did you open it via desktop shortcut? Does it happen if you launch from `blender-launcher.exe` or `blender_factory_startup.cmd`?
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E-Farm-Engineering commented 2024-07-17 16:03:21 +02:00
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I downloaded 4.2 today. The installation of blender 4.2 in windows 11 does not start. Nothing happens too with blender.exe, blender -launcher.exe. It starts with blender_factory_startup,
I have an i9, 128 RAM, nVidia rtx A4000

I downloaded 4.2 today. The installation of blender 4.2 in windows 11 does not start. Nothing happens too with blender.exe, blender -launcher.exe. It starts with blender_factory_startup, I have an i9, 128 RAM, nVidia rtx A4000
sgkwon commented 2024-07-17 17:55:25 +02:00
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Re executable not working: Did you open it via desktop shortcut? Does it happen if you launch from blender-launcher.exe or blender_factory_startup.cmd?

I opened it via desktop shortcut.

> Re executable not working: Did you open it via desktop shortcut? Does it happen if you launch from `blender-launcher.exe` or `blender_factory_startup.cmd`? I opened it via desktop shortcut.
Pratik Borhade commented 2024-07-18 05:52:46 +02:00
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@LazyDodo hi, any idea why this is failing with executables?

@LazyDodo hi, any idea why this is failing with executables?
Ray molenkamp commented 2024-07-18 06:13:11 +02:00
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  1. No idea, this could be diagnosed by running msiexec /i blender-4.2.0-windows-x64.msi /l* blender.log and looking at the generated blender.log

2+3. The store version will use a sandboxed profile folder, I'm guessing something is wrong in the profile folder but i can't say i have any ideas what it could be, if the user could zip up their blender profile folder, we could take a look

1. No idea, this could be diagnosed by running `msiexec /i blender-4.2.0-windows-x64.msi /l* blender.log` and looking at the generated blender.log 2+3. The store version will use a sandboxed profile folder, I'm guessing _something_ is wrong in the profile folder but i can't say i have any ideas what it could be, if the user could zip up their blender profile folder, we could take a look
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E-Farm-Engineering commented 2024-07-18 07:32:02 +02:00
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Last night I tried the installation in another office, with another PC, still with Windows 11. A security warning appeared "Windows has blocked the installation because it is deemed unsafe". I found the option to let it install anyway, and the installation completed as usual. On the first PC the warning did not appear, so the cause was not understood, which seems to depend on the Windows Defender.

Last night I tried the installation in another office, with another PC, still with Windows 11. A security warning appeared "Windows has blocked the installation because it is deemed unsafe". I found the option to let it install anyway, and the installation completed as usual. On the first PC the warning did not appear, so the cause was not understood, which seems to depend on the Windows Defender.
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E-Farm-Engineering commented 2024-07-18 08:44:52 +02:00
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Solved for my pc: Windows Defender > App and Browser control > app and file control > Disable

Solved for my pc: Windows Defender > App and Browser control > app and file control > Disable
Defender_OFF x File.jpg
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Defender_OFF x File.jpg
sgkwon commented 2024-07-18 09:56:43 +02:00
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It worked for me, too. Thank you for the solution.

It worked for me, too. Thank you for the solution.
Pratik Borhade commented 2024-07-19 05:19:15 +02:00
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Think we can close the report then?

"No certificate chain could be built to a trusted root authority from the cert that was used to sign the app package."

#120326

Think we can close the report then? > "No certificate chain could be built to a trusted root authority from the cert that was used to sign the app package." #120326
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