Blender crash when trying to open a file window on Linux/Intel #69461

New Issue

Mohamed El Hamd · 2019-09-03T23:22:58+02:00

Mohamed El Hamd commented

2019-09-03 23:22:58 +02:00

System Information
Operating system: Linux-4.15.0-58-generic-x86_64-with-Ubuntu-18.04-bionic 64 Bits
Graphics card: Mesa DRI Intel(R) HD Graphics 5500 (Broadwell GT2) Intel Open Source Technology Center 4.5 (Core Profile) Mesa 19.0.8

Blender Version
Broken: version: 2.81 (sub 5), branch: master, commit date: 2019-09-03 20:34, hash: 5ba0ce8544
Worked: (optional)

Short description of error
Blender closes when trying to open a file, with this message:

blender: src/intel/genxml/gen8_pack.h:72: __gen_uint: Assertion `v <= max' failed.
Aborted (core dumped)

**System Information** Operating system: Linux-4.15.0-58-generic-x86_64-with-Ubuntu-18.04-bionic 64 Bits Graphics card: Mesa DRI Intel(R) HD Graphics 5500 (Broadwell GT2) Intel Open Source Technology Center 4.5 (Core Profile) Mesa 19.0.8 **Blender Version** Broken: version: 2.81 (sub 5), branch: master, commit date: 2019-09-03 20:34, hash: `5ba0ce8544` Worked: (optional) **Short description of error** Blender closes when trying to open a file, with this message: ``` blender: src/intel/genxml/gen8_pack.h:72: __gen_uint: Assertion `v <= max' failed. Aborted (core dumped) ```

Mohamed El Hamd commented

2019-09-03 23:22:58 +02:00

Added subscriber: @elbox01

blender-admin commented

2019-09-03 23:22:58 +02:00

#72222 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

blender/blender-addons#71855 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

#70190 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

#70337 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

#69892 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

#70014 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

#70003 was marked as duplicate of this issue

blender-admin commented

2019-09-03 23:22:58 +02:00

#69500 was marked as duplicate of this issue

Piotr Kudzin commented

2019-09-04 19:03:41 +02:00

Added subscriber: @PiotrKudzin

Piotr Kudzin commented

2019-09-04 19:03:41 +02:00

ehhhh ... I searched the bug tracker few times for the crash keyword and did not find your report or any other report related to this error, as soon as I added my report I suddenly see your bug report :P

Julian Eisel commented

2019-09-04 19:21:00 +02:00

Added subscriber: @JulianEisel

Julian Eisel commented

2019-09-04 19:21:00 +02:00

This does seem like a GPU driver issue, we already had one in #69483.

Please try if it works when starting Blender through the blender-softwaregl script bundled with release/buildbot builds.
If this affects many users we should probably look into a workaround, although this will be difficult to do with no way to recreate it.

This does seem like a GPU driver issue, we already had one in #69483. Please try if it works when starting Blender through the `blender-softwaregl` script bundled with release/buildbot builds. If this affects many users we should probably look into a workaround, although this will be difficult to do with no way to recreate it.

Piotr Kudzin commented

2019-09-04 19:24:12 +02:00

blender-softwaregl works for me (it does save), but then blender is to slow to use it for modeling

Julian Eisel commented

2019-09-04 19:45:18 +02:00

That means it is indeed a GPU driver issue. (The scripts make graphics work run on the CPU rather than the GPU, bypassing the driver. It's only usable for testing.)
Interestingly all three reports are with Mesa 19.0.8. You can try installing newer versions, https://mesa3d.org/.

Not sure what to do with the report, technically it's not a bug on our side. But this seems to affect a number of people, so we better find a workaround.
Maybe I can try to get 19.0.8 installed to see if I can recreate it then.

That means it is indeed a GPU driver issue. (The scripts make graphics work run on the CPU rather than the GPU, bypassing the driver. It's only usable for testing.) Interestingly all three reports are with Mesa 19.0.8. You can try installing newer versions, https://mesa3d.org/. Not sure what to do with the report, technically it's not a bug on our side. But this seems to affect a number of people, so we better find a workaround. Maybe I can try to get 19.0.8 installed to see if I can recreate it then.

Piotr Kudzin commented

2019-09-04 20:20:34 +02:00

glxinfo | grep "OpenGL version"
OpenGL version string: 3.3 (Compatibility Profile) Mesa 19.1.4

Works OK

glxinfo | grep "OpenGL version" OpenGL version string: 3.3 (Compatibility Profile) Mesa 19.1.4 Works OK

Mohamed El Hamd commented

2019-09-04 22:17:33 +02:00

@PiotrKudzin @JulianEisel
Running Blender through that script doesn't do much, and yeah it's apparent that the bug is on GPU side.
Unfortunately I can't risk my system stability by updating GPU's driver from other repository other than System repository.
I will wait for a workaround or until Ubuntu release Mesa update.
Thanks for your reply

@PiotrKudzin @JulianEisel Running Blender through that script doesn't do much, and yeah it's apparent that the bug is on GPU side. Unfortunately I can't risk my system stability by updating GPU's driver from other repository other than System repository. I will wait for a workaround or until Ubuntu release Mesa update. Thanks for your reply

Piotr Kudzin commented

2019-09-05 19:36:50 +02:00

Added subscriber: @Baron2020

Piotr Kudzin commented

2019-09-05 19:36:50 +02:00

@Baron2020 El Hamd (elbox01)

There is mesa ppa repository prepared by Canonical, which i used for upgrade.

http://ubuntuhandbook.org/index.php/2019/08/mesa-19-1-4-available-to-install-in-ubuntu-18-04-19-04/

There are given steps for easy install and easy uninstall (if something goes wrong) - just few commands

my computer has not yet exploded ;)

@Baron2020 El Hamd (elbox01) There is mesa ppa repository prepared by Canonical, which i used for upgrade. http://ubuntuhandbook.org/index.php/2019/08/mesa-19-1-4-available-to-install-in-ubuntu-18-04-19-04/ There are given steps for easy install and easy uninstall (if something goes wrong) - just few commands my computer has not yet exploded ;)

Mohamed El Hamd commented

2019-09-05 23:11:05 +02:00

Haha ... @PiotrKudzin Thank you for the hint, I didn't know about that repo .
Now, everything works as expected :)

Haha ... @PiotrKudzin Thank you for the hint, I didn't know about that repo . Now, everything works as expected :)

Julian Eisel commented

2019-09-09 11:10:23 +02:00

Changed status from 'Open' to: 'Archived'

Julian Eisel closed this issue

2019-09-09 11:10:23 +02:00

Julian Eisel self-assigned this 2019-09-09 11:10:23 +02:00

Julian Eisel commented

2019-09-09 11:10:23 +02:00

Okay so we haven't gotten any new reports on this and the issue is fixed with updated drivers. So it's probably not worth doing workarounds from our side. I'll close this now, but surely look out for similar reports.

Jeroen Bakker commented

2019-09-18 08:01:11 +02:00

Added subscriber: @Still

Brecht Van Lommel commented

2019-09-18 14:44:34 +02:00

Added subscriber: @brecht

Brecht Van Lommel commented

2019-09-18 14:44:34 +02:00

Changed status from 'Archived' to: 'Open'

Brecht Van Lommel reopened this issue

2019-09-18 14:44:34 +02:00

Brecht Van Lommel commented

2019-09-18 14:44:34 +02:00

We can't assume our user are running the very latest drivers on Linux. Running Blender on common Linux distributions should not require installing custom drivers to be able to open files.

Brecht Van Lommel commented

2019-09-18 14:45:02 +02:00

Added subscriber: @Stretch

Brecht Van Lommel commented

2019-09-18 14:45:25 +02:00

Added subscribers: @malnaanah, @Aranuvir

Brecht Van Lommel changed title from ~~Blender crash when trying to open a file.~~ to Blender crash when trying to open a file window on Linux/Intel

2019-09-18 14:45:50 +02:00

Jeroen Bakker commented

2019-09-18 16:40:36 +02:00

Added subscriber: @Jeroen-Bakker

Stretch commented

2019-09-18 17:46:39 +02:00

Hi folks

Thanks for your efforts. Really appreciated as it seems my only way forward with 2.81 and beyond would be a new laptop that I cqn't really afford at the moment. So two things:

Had a scout around for a way to update Mesa on my system - nothing found.
Also just to make it clear - 2.81 was working fine. It started crashing with the new file browser.

Anything you need in the way of testing just let me know.

Thanks
Jeff

Hi folks Thanks for your efforts. Really appreciated as it seems my only way forward with 2.81 and beyond would be a new laptop that I cqn't really afford at the moment. So two things: Had a scout around for a way to update Mesa on my system - nothing found. Also just to make it clear - 2.81 was working fine. It started crashing with the new file browser. Anything you need in the way of testing just let me know. Thanks Jeff

Martin Capitanio commented

2019-09-18 19:02:48 +02:00

Added subscriber: @capnm

Martin Capitanio commented

2019-09-18 19:02:48 +02:00

Had a scout around for a way to update Mesa on my system - nothing found.

You need mesa >=19.1.1 to fix the AMD driver context switch bug:
https://developer.blender.org/T61093#716608

Edit: sorry missed that this is about the Intel driver :-/

> Had a scout around for a way to update Mesa on my system - nothing found. You need mesa >=19.1.1 to fix the AMD driver context switch bug: https://developer.blender.org/T61093#716608 Edit: sorry missed that this is about the Intel driver :-/

Stretch commented

2019-09-18 20:08:49 +02:00

In case you miss it on the other page - Thankyou Martin, it worked fine. Really appreciated.

Jeroen Bakker commented

2019-09-24 11:40:09 +02:00

Currently not able to reproduce it to see what the actual issue is. Will need to find a specific machine where it fails. According to the specs my home machine would have failed, but didn't

Aranuvir commented

2019-09-24 23:30:48 +02:00

Recently I received an update of Mesa and the issue seems to be fixed. Now, I cannot reproduce it, either.
Tested it on both versions e2df789c48, where the issue occurred, as well as with the latest build 5a6ab6f594.
Curiously Mesa still reports 19.0.8. Better version tracking by the distributor would be desirable...

Recently I received an update of Mesa and the issue seems to be fixed. Now, I cannot reproduce it, either. Tested it on both versions e2df789c4800, where the issue occurred, as well as with the latest build 5a6ab6f59468. Curiously Mesa still reports 19.0.8. Better version tracking by the distributor would be desirable...

RT commented

2019-09-25 01:32:58 +02:00

I also received several software updates from Ubuntu / Canonical updating Mesa and can now open blend files. I used version
blender-2.81-52bdf522afcd-linux-glibc217-x86_64. Note: I did not install the custom Mesa drivers from the PPA

The Mesa version does still report 19.0.8

I also received several software updates from Ubuntu / Canonical updating Mesa and can now open blend files. I used version blender-2.81-52bdf522afcd-linux-glibc217-x86_64. **Note: I did not install the custom Mesa drivers from the PPA** The Mesa version does still report 19.0.8

Martin Capitanio commented

2019-09-25 07:25:46 +02:00

The Mesa version does still report 19.0.8

You can ask the packet manager. On debian based systems:

dpkg -l | grep mesa
ii  libegl-mesa0:amd64                                          1:19.2~git190714221300.4e102a6~b~padoka0                    amd64        free implementation of the EGL API -- Mesa vendor library
…

or try glxinfo | grep Mesa

> The Mesa version does still report 19.0.8 You can ask the packet manager. On debian based systems: ``` dpkg -l | grep mesa ii libegl-mesa0:amd64 1:19.2~git190714221300.4e102a6~b~padoka0 amd64 free implementation of the EGL API -- Mesa vendor library … ``` or try `glxinfo | grep Mesa`

Jeroen Bakker commented

2019-09-25 08:20:24 +02:00

Ubuntu could have backported some fixes.

Julian Eisel commented

2019-09-29 11:23:53 +02:00

Added subscriber: @Tilation

Julian Eisel removed their assignment 2019-11-04 10:30:19 +01:00

Aranuvir commented

2019-11-09 12:31:11 +01:00

I just wanted to come back to the comment of Martin Capitanio. Running glxinfo doesn't give more information as we already know. The dpkg command indeed showed that there was a change in package version, though it is not a very convenient solution, since one has to know the faulty package name for each Linux Distribution and for each of its supported Versions ...

Probably this issue should be closed. You can only document the problem and recommend affected users to update their system.

I just wanted to come back to the comment of Martin Capitanio. Running glxinfo doesn't give more information as we already know. The dpkg command indeed showed that there was a change in package version, though it is not a very convenient solution, since one has to know the faulty package name for each Linux Distribution and for each of its supported Versions ... Probably this issue should be closed. You can only document the problem and recommend affected users to update their system.

Brecht Van Lommel commented

2019-11-12 14:50:20 +01:00

Added subscribers: @scrippen, @intrigus-3, @lichtwerk