Wierd artifacts (light lights ray rays ) on objects when move button is on #77899

Hello. I hope you can help me figure out what is this annoying ray of light that comes from the center of the cube. Blender 2.83.
I did nothing more than just activate the move button at the left, the one you see in blue. I have being unable to understand what it is and how to deactivate it.
I have being unable to figure out kewords to find the solution for it on google or youtuber. If I move the object the light changes shape and get some weird distortion and sometimes other rays with other colors come from it. All the screen shot are just me moving the obtect around that's it.
I report this here since I have asked other people about it and it seems is not a feature, it seems it is a bug.

System Information
Operating system: Windows-8-6.2.9200-SP0 64 Bits
Graphics card: llvmpipe (LLVM 5.0, 256 bits) VMware, Inc. 3.3 (Core Profile) Mesa 17.3.6 (git-b00880973e)

Blender Version
Broken: version: 2.83.0, branch: master, commit date: 2020-06-03 14:38, hash: 211b6c29f7
Worked: (newest version of Blender that worked as expected)

Short description of error
[Wierd artifacts on objects when move button is on]

Exact steps for others to reproduce the error
[Please describe the exact steps needed to reproduce the issue]
[Just activate the move button on the left menu, as seeing on the screen shot, the one that is blue, and move around the object]

Added subscriber: @Path

Added subscriber: @rjg

It appears that you're using a llvmpipe in a virtual machine which performs software rendering for OpenGL (not hardware accelerated by a GPU). This does not fulfill the minimum requirements for running Blender 2.8x.

Graphics card with 1 GB RAM, OpenGL 3.3

Supported Graphics Cards

NVIDIA: GeForce 400 and newer, Quadro Tesla GPU architecture and newer, including RTX-based cards, with NVIDIA drivers (list of all [GeForce ]] and [ https:*en.wikipedia.org/wiki/Nvidia_Quadro#Quadro_FX_(with_CUDA_and_OpenCL,_but_no_Vulkan) | Quadro GPUs)

AMD: GCN 1st gen and newer (list of all AMD GPUs )

Intel: Haswell and newer (list of all Intel GPUs )

macOS: version 10.12 or newer with supported hardware

Closed as duplicate of #67024

In #77899#954485, @rjg wrote:
It appears that you're using a llvmpipe in a virtual machine which performs software rendering for OpenGL (not hardware accelerated by a GPU). This does not fulfill the minimum requirements for running Blender 2.8x.

Graphics card with 1 GB RAM, OpenGL 3.3

Supported Graphics Cards

NVIDIA: GeForce 400 and newer, Quadro Tesla GPU architecture and newer, including RTX-based cards, with NVIDIA drivers (list of all [GeForce ]] and [ https:*en.wikipedia.org/wiki/Nvidia_Quadro#Quadro_FX_(with_CUDA_and_OpenCL,_but_no_Vulkan) | Quadro GPUs)

AMD: GCN 1st gen and newer (list of all AMD GPUs )

Intel: Haswell and newer (list of all Intel GPUs )

macOS: version 10.12 or newer with supported hardware

Not sure why it says that here but if I understand the minimum requirements correctly I should be ok I have what you see in the screen shots How can I fix the problem?

@Path Looks like Blender misidentified the GPU. Please do the following steps:

Open Blender and save the system information (Help > Save System Info)
Update the driver for your integrated GPU ([Intel HD Graphics 4000 ]]) and your dedicated GPU ([ https:*www.amd.com/en/support | AMD Radeon 8000 M series )
Open Blender and save the system information again, but to a different file (Help > Save System Info)
Check if the issue still occurs and upload both system information files.

Changed status from 'Duplicate' to: 'Needs User Info'

In #77899#954738, @rjg wrote:
@Path Looks like Blender misidentified the GPU. Please do the following steps:

Open Blender and save the system information (Help > Save System Info)

Update the driver for your integrated GPU ([Intel HD Graphics 4000 ]]) and your dedicated GPU ([ https:*www.amd.com/en/support | AMD Radeon 8000 M series )

Open Blender and save the system information again, but to a different file (Help > Save System Info)

Check if the issue still occurs and upload both system information files.

Hi. my graphics cards are up to date. I have the latest updates installed.
I investigated if there is a way in blender to force it to use them but didn't find anything for blender 2.8 or 2.83.

@Path Blender is certainly using one of them, otherwise you wouldn't be able to start it at all. It's just the detected hardware information from your bug report are incorrect. Please upload the system information file.

In #77899#955203, @rjg wrote:
@Path Blender is certainly using one of them, otherwise you wouldn't be able to start it at all. It's just the detected hardware information from your bug report are incorrect. Please upload the system information file.

Here it is. Thanks

@Path Thank you for the file, but that is not a system information file generated from within Blender. Please open Blender, go to the tab in the header labeled "Help" and click on the menu entry "Save System Info". Upload that file on here.

In #77899#955261, @rjg wrote:
@Path Thank you for the file, but that is not a system information file generated from within Blender. Please open Blender, go to the tab in the header labeled "Help" and click on the menu entry "Save System Info". Upload that file on here.

Ok. Here it is. system-info.txt

It appears that your CPU is listed twice, both in Platform #0 and Platform #1, with two device versions OpenCL 1.1 (Build 37149.37214) and OpenCL 1.2 AMD-APP (1016.4). Additionally it doesn't list Intel(R) HD Graphics 4000 under Platform #0 which makes sense since Blender believes that software rendering is used. To me it looks like the driver of the integrated GPU is not quite working as it's supposed to.

Just to avoid any misunderstanding, you are not running Blender in a virtual machine and not accessing the computer remotely over the network?

In #77899#955287, @rjg wrote:
It appears that your CPU is listed twice, both in Platform #0 and Platform #1, with two device versions OpenCL 1.1 (Build 37149.37214) and OpenCL 1.2 AMD-APP (1016.4). Additionally it doesn't list Intel(R) HD Graphics 4000 under Platform #0 which makes sense since Blender believes that software rendering is used. To me it looks like the driver of the integrated GPU is not quite working as it's supposed to.

Any ideas on how can I fix this issues?
The other strange thing is that the app to find openGL on my system says that I have the version 4.0

You're using the same old driver version 9.17.10.2963 as before. It should be in >10.18.x.y for a recent one. Have you tried to install the most recent one from the link I've provided (download the latest driver from Intel here )?

The other strange thing is that the app to find openGL on my system says that I have the version 4.0

[OpenCL ]] and [ https:*en.wikipedia.org/wiki/OpenGL | OpenGL are two different things.

In #77899#955292, @rjg wrote:
You're using the same old driver version 9.17.10.2963 as before. It should be in >10.18.x.y for a recent one. Have you tried to install the most recent one from the link I've provided (download the latest driver from Intel here )?

The other strange thing is that the app to find openGL on my system says that I have the version 4.0

[OpenCL ]] and [ https:*en.wikipedia.org/wiki/OpenGL | OpenGL are two different things.

Yes it says the driver being installed is not validated for this computer.
I also installed the Intel automated detector and installer and it says is up to date. when trying to update from windows it says is updated to the latest version.

@Path it seems that you're using an OEM driver by the manufacturer of your computer and it prevents you from installing newer driver versions. You can either try to circumvent this or try to make Blender start with the AMD GPU instead.

For the latter:
Open the Windows settings go to System > Display scroll down and click Graphics Settings. Select Classic App in the drop-down and search for the Blender executable. Open the Options for the new entry that appeared. Select the "High performance" mode that uses the AMD GPU and save the setting.

Changed status from 'Needs User Info' to: 'Archived'

I'm closing this ticket in accordance with the tracker policy since the Intel HD Graphics driver is too old.

Wierd artifacts (light lights ray rays ) on objects when move button is on #77899

Open Blender and save the system information (Help > Save System Info)

Update the driver for your integrated GPU ([Intel HD Graphics 4000 ]]) and your dedicated GPU ([ https:*www.amd.com/en/support | AMD Radeon 8000 M series )

Open Blender and save the system information again, but to a different file (Help > Save System Info)

Check if the issue still occurs and upload both system information files.

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Wierd artifacts (light lights ray rays ) on objects when move button is on #77899

Open Blender and save the system information (Help > Save System Info)

Update the driver for your integrated GPU ([Intel HD Graphics 4000 ]]) and your dedicated GPU ([ https:*www.amd.com/en/support | AMD Radeon 8000 M series )

Open Blender and save the system information again, but to a different file (Help > Save System Info)

Check if the issue still occurs and upload both system information files.