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Exported files can't be opened in Mixamo #101277

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opened 2022-09-22 22:57:17 +02:00 by Slava Korolev · 8 comments
Slava Korolev commented 2022-09-22 22:57:17 +02:00
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System Information
Operating system: Windows 11
Graphics card: NVIDIA GeForce RTX 3070 TI

Blender Version
Broken: (3.3.0)
Worked: (3.2.2)

Short description of error

When I export characters in FBX and try to open them in Mixamo, it shows a "Sorry, unable to map your existing skeleton." error in 3.3 while working perfectly with the same files in 3.2 (their API returns "message: ERROR occured on generating verlod assets(veroldamo): Response error from veroldamo: Internal Server Error")

I know it sounds kinda like not a Blender but Mixamo problem, but I think the problem is with Blender as I tested many different models and the result is always the same.

Exact steps for others to reproduce the error
I attached a simple file with a character downloaded from Mixamo itself.

  1. Export character to FBX with default settings
  2. Try to upload it to Mixamo
  3. It works in 3.2, but doesn't work in 3.3

FbxMixamoExportBug.blend

**System Information** Operating system: Windows 11 Graphics card: NVIDIA GeForce RTX 3070 TI **Blender Version** Broken: (3.3.0) Worked: (3.2.2) **Short description of error** When I export characters in FBX and try to open them in Mixamo, it shows a "Sorry, unable to map your existing skeleton." error in 3.3 while working perfectly with the same files in 3.2 (their API returns "message: ERROR occured on generating verlod assets(veroldamo): Response error from veroldamo: Internal Server Error") I know it sounds kinda like not a Blender but Mixamo problem, but I think the problem is with Blender as I tested many different models and the result is always the same. **Exact steps for others to reproduce the error** I attached a simple file with a character downloaded from Mixamo itself. 1. Export character to FBX with default settings 2. Try to upload it to Mixamo 3. It works in 3.2, but doesn't work in 3.3 [FbxMixamoExportBug.blend](https://archive.blender.org/developer/F13556531/FbxMixamoExportBug.blend)
Slava Korolev commented 2022-09-22 22:57:17 +02:00
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Added subscriber: @slavadev

Added subscriber: @slavadev
Germano Cavalcante commented 2022-09-23 17:54:00 +02:00
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Added subscribers: @mont29, @mano-wii

Added subscribers: @mont29, @mano-wii
Germano Cavalcante commented 2022-09-23 17:54:00 +02:00
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Changed status from 'Needs Triage' to: 'Needs Developer To Reproduce'

Changed status from 'Needs Triage' to: 'Needs Developer To Reproduce'
Germano Cavalcante commented 2022-09-23 17:54:00 +02:00
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I can confirm that exporting from 3.2 works on https://www.mixamo.com/, but exporting from 3.4 does not.
These are the files I tested:
FbxMixamoExportBug_3_2.fbx
FbxMixamoExportBug_3_4.fbx

Apparently the problem was introduced in b91319aead (Reverting that commit "solves" it)
But still, I'm not sure if the problem is in Blender.
@mont29, can you shed some light here?

I can confirm that exporting from 3.2 works on https://www.mixamo.com/, but exporting from 3.4 does not. These are the files I tested: [FbxMixamoExportBug_3_2.fbx](https://archive.blender.org/developer/F13560622/FbxMixamoExportBug_3_2.fbx) [FbxMixamoExportBug_3_4.fbx](https://archive.blender.org/developer/F13560623/FbxMixamoExportBug_3_4.fbx) Apparently the problem was introduced in b91319aead (Reverting that commit "solves" it) But still, I'm not sure if the problem is in Blender. @mont29, can you shed some light here?
Bastien Montagne commented 2022-10-07 14:45:20 +02:00
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This was probably same issue as, and is probably also fixed by, f3975a3bad. Can you try again with a build later this evening/tomorrow and confirm whether it's fixed or not? thanks.

This was probably same issue as, and is probably also fixed by, f3975a3bad. Can you try again with a build later this evening/tomorrow and confirm whether it's fixed or not? thanks.
Germano Cavalcante commented 2022-10-10 21:58:38 +02:00
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Changed status from 'Needs Developer To Reproduce' to: 'Resolved'

Changed status from 'Needs Developer To Reproduce' to: 'Resolved'
Germano Cavalcante self-assigned this 2022-10-10 21:58:38 +02:00
Germano Cavalcante commented 2022-10-10 21:58:38 +02:00
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Looks resolved now :)
nice work

Looks resolved now :) nice work
Slava Korolev commented 2022-10-10 23:12:26 +02:00
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Thanks!

Thanks!
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Reference: blender/blender-addons#101277
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