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BlenderKit Addon doesn´t connect to the internet #63569

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opened 2019-04-13 13:35:03 +02:00 by Klaus Kirchner · 25 comments
Klaus Kirchner commented 2019-04-13 13:35:03 +02:00
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System Information
Operating system: Windows 10 Pro, 64-bit, i7-6700K CPU, 16GB RAM
Graphics card: NVIDIA GeForce GTX 970

Blender Version
Worked:
blender-2.79.0-git.5d5070dd1232-windows64
Worked:
blender-2.80.0-git.009dbc2bc9fb-windows64

Short description of error

After selecting a category (Asphalt) the connection is aborted due to a TimeoutError(10060) which leads to not finding any matching results. Same problem for Version 2.79 and 2.80 with and without firewall turned off. Any solutions for this issue?

Based on the default startup.

Thanks

**System Information** Operating system: Windows 10 Pro, 64-bit, i7-6700K CPU, 16GB RAM Graphics card: NVIDIA GeForce GTX 970 **Blender Version** Worked: blender-2.79.0-git.5d5070dd1232-windows64 Worked: blender-2.80.0-git.009dbc2bc9fb-windows64 **Short description of error** After selecting a category (Asphalt) the connection is aborted due to a TimeoutError(10060) which leads to not finding any matching results. Same problem for Version 2.79 and 2.80 with and without firewall turned off. Any solutions for this issue? Based on the default startup. Thanks
Klaus Kirchner commented 2019-04-13 13:35:03 +02:00
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Gavin Scott commented 2019-04-13 23:55:05 +02:00
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Gavin Scott commented 2019-04-13 23:55:05 +02:00
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It's working here for me now. Can you try again and see if you still have the issue? Perhaps their server was down when you tried it originally.

Also did you create an account and install your API key into the Add-on Preferences?

The add-on outputs a substantial amount of debugging information to the console that might be helpful.

It's working here for me now. Can you try again and see if you still have the issue? Perhaps their server was down when you tried it originally. Also did you create an account and install your API key into the Add-on Preferences? The add-on outputs a substantial amount of debugging information to the console that might be helpful.
Klaus Kirchner commented 2019-04-14 01:02:18 +02:00
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Thank you for your comment.

I created an account yesterday and my API key was installed into the Add-on Preferences.

TimeoutError.jpg

It's not working ...

Thank you for your comment. I created an account yesterday and my API key was installed into the Add-on Preferences. ![TimeoutError.jpg](https://archive.blender.org/developer/F6941722/TimeoutError.jpg) It's not working ...
Gavin Scott commented 2019-04-14 01:39:20 +02:00
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Probably your best bet would be to contact the BlenderKit guys at the email address info@blenderkit.com since they're the ones who support this addon and its related services.

I do see that the main URL the add-on tries to connect to looks like it is:

https://www.blenderkit.com/api/v1/

if I just go to that address in a web browser, I get a Django API error page with "detail": "Authentication credentials were not provided." which is the sort of thing I would expect.

If you don't get that far then it might be some sort of network issue on your end (DNS or whatever), but if you get the same thing I do there then it's probably something related to the add-on on your system and the BlenderKit guys will probably have to help figure it out.

Probably your best bet would be to contact the BlenderKit guys at the email address info@blenderkit.com since they're the ones who support this addon and its related services. I do see that the main URL the add-on tries to connect to looks like it is: https://www.blenderkit.com/api/v1/ if I just go to that address in a web browser, I get a Django API error page with "detail": "Authentication credentials were not provided." which is the sort of thing I would expect. If you don't get that far then it might be some sort of network issue on your end (DNS or whatever), but if you get the same thing I do there then it's probably something related to the add-on on your system and the BlenderKit guys will probably have to help figure it out.
Vilem Duha was assigned by Brecht Van Lommel 2019-04-14 02:53:27 +02:00
Vilem Duha commented 2019-04-14 08:53:27 +02:00
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Thanks for assigning, please always assign task related to this add-on to me, I'm the main developer of it.
Indeed this can be potentially DNS issue, please try to do as Gavin Scott suggested, open this address in the browser:
https://www.blenderkit.com/api/v1/

If you can't connect to the server this way too, it might be your DNS settings.

Thanks for assigning, please always assign task related to this add-on to me, I'm the main developer of it. Indeed this can be potentially DNS issue, please try to do as Gavin Scott suggested, open this address in the browser: https://www.blenderkit.com/api/v1/ If you can't connect to the server this way too, it might be your DNS settings.
Brendon Murphy commented 2019-05-26 02:52:04 +02:00
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Brendon Murphy commented 2019-05-26 02:52:04 +02:00
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was this issue solved?

was this issue solved?
Vilem Duha commented 2019-05-26 12:30:57 +02:00
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There was no followup information and I wasn't able to reproduce the error. It might have been an DNS issue. Not sure if I should close the report.

There was no followup information and I wasn't able to reproduce the error. It might have been an DNS issue. Not sure if I should close the report.
Brecht Van Lommel commented 2019-05-26 12:47:28 +02:00
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Brecht Van Lommel commented 2019-05-26 12:47:28 +02:00
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Changed status from 'Open' to: 'Archived'

Changed status from 'Open' to: 'Archived'
Brecht Van Lommel commented 2019-05-26 12:47:28 +02:00
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You can close reports if there is no follow up, not much we can do in that case.

You can close reports if there is no follow up, not much we can do in that case.
yinijof331 commented 2019-11-16 11:39:43 +01:00 (Migrated from localhost:3001)
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yinijof331 commented 2019-11-16 11:39:43 +01:00 (Migrated from localhost:3001)
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This comment was removed by @yinijof331

*This comment was removed by @yinijof331*
Bastien Montagne commented 2019-11-18 10:53:34 +01:00
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Added subscriber: @mont29

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Jeremyharrison commented 2019-11-18 19:15:30 +01:00 (Migrated from localhost:3001)
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Added subscriber: @Jeremyharrison

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Jeremyharrison commented 2019-11-18 19:15:30 +01:00 (Migrated from localhost:3001)
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This comment was removed by @Jeremyharrison

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reviyo1238 commented 2019-11-20 07:38:25 +01:00 (Migrated from localhost:3001)
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reviyo1238 commented 2019-11-20 07:38:25 +01:00 (Migrated from localhost:3001)
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Bastien Montagne commented 2019-11-20 07:51:50 +01:00
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Will switch that back to public viewing in a few days..
Big SIGH at phabricator management of permissions…

Will switch that back to public viewing in a few days.. *Big SIGH* at phabricator management of permissions…
Ed Peterson commented 2021-08-21 07:19:33 +02:00
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Ed Peterson commented 2021-08-21 07:19:33 +02:00
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I am having the same problem on 2.93 and 3.00.

I am having the same problem on 2.93 and 3.00.
Vilem Duha commented 2021-08-30 14:19:05 +02:00
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We've had some server dropouts more often recently, will be addressed during this week. Not really a bug in the addon.

We've had some server dropouts more often recently, will be addressed during this week. Not really a bug in the addon.
Oluwademilade-Daniel-Adebowale commented 2024-03-06 11:54:56 +01:00
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Hey, @VilemDuha Is there something currently up with the blender kit server... Cause it's been fine up until now
.
The website reads offline (for the first time)

My internet is stable and I've checked my firewall and all

I noticed the website worked when I used a VPN but that doesn't help the addon

It's a little distressing, anything on it?

Hey, @VilemDuha Is there something currently up with the blender kit server... Cause it's been fine up until now . The website reads offline (for the first time) My internet is stable and I've checked my firewall and all I noticed the website worked when I used a VPN but that doesn't help the addon It's a little distressing, anything on it?
Vilem Duha commented 2024-11-08 16:45:11 +01:00
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Sorry, we resolve BlenderKit bugs and issues on our own repo:
https://github.com/BlenderKit/BlenderKit

Sorry, we resolve BlenderKit bugs and issues on our own repo: https://github.com/BlenderKit/BlenderKit
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Reference: blender/blender-addons#63569
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