blenderkit asset library error showing trace back #70510

New Issue

suveer · 2019-10-04T07:47:16+02:00

suveer commented

2019-10-04 07:47:16 +02:00

System Information
Operating system: Windows-8.1-6.3.9600 64 Bits
Graphics card: GeForce GTX 970/PCIe/SSE2 NVIDIA Corporation 4.4.0 NVIDIA 344.48

Blender Version
Broken: version: 2.80 (sub 75), branch: master, commit date: 2019-07-29 14:47, hash: blender/blender@f6cb5f5449
Worked: (optional)

Short description of error
i have tried to activate the blenderkit asset library by clicking check box in preferences but getting this error message
i have uninstalled old versions and deleted all the blender foundation folders too and installed fresh downloaded blender but same problem.
there is a closed task thread in the community but that solution is not working in my case.

{F7788795}

thank you

Exact steps for others to reproduce the error
[Please describe the exact steps needed to reproduce the issue]
[Based on the default startup or an attached .blend file (as simple as possible)]

**System Information** Operating system: Windows-8.1-6.3.9600 64 Bits Graphics card: GeForce GTX 970/PCIe/SSE2 NVIDIA Corporation 4.4.0 NVIDIA 344.48 **Blender Version** Broken: version: 2.80 (sub 75), branch: master, commit date: 2019-07-29 14:47, hash: `blender/blender@f6cb5f5449` Worked: (optional) **Short description of error** i have tried to activate the blenderkit asset library by clicking check box in preferences but getting this error message i have uninstalled old versions and deleted all the blender foundation folders too and installed fresh downloaded blender but same problem. there is a closed task thread in the community but that solution is not working in my case. {[F7788795](https://archive.blender.org/developer/F7788795/image.png)}![image.png](https://archive.blender.org/developer/F7788793/image.png) thank you **Exact steps for others to reproduce the error** [Please describe the exact steps needed to reproduce the issue] [Based on the default startup or an attached .blend file (as simple as possible)]

suveer commented

2019-10-04 07:47:16 +02:00

Added subscriber: @Suveerr

Brecht Van Lommel commented

2019-10-04 14:41:35 +02:00

Added subscriber: @brecht

Brecht Van Lommel commented

2019-10-04 14:41:35 +02:00

This error can happen when you install Blender 32 bit on Windows 64 bit. Please check if you are using the 64 bit Blender version.

suveer commented

2019-10-04 15:29:37 +02:00

In #70510#789395, @brecht wrote:
This error can happen when you install Blender 32 bit on Windows 64 bit. Please check if you are using the 64 bit Blender version.

Thank you for your reply brecht , i am using 64 bit only. i am attaching a snap shot of the installer too.

> In #70510#789395, @brecht wrote: > This error can happen when you install Blender 32 bit on Windows 64 bit. Please check if you are using the 64 bit Blender version. Thank you for your reply brecht , i am using 64 bit only.![64 bit.JPG](https://archive.blender.org/developer/F7789106/64_bit.JPG) i am attaching a snap shot of the installer too.

Brecht Van Lommel commented

2019-10-04 15:33:51 +02:00

Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.

Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well. Clearing the PYTHONPATH variable so it is not used can also help. https://docs.blender.org/manual/en/dev/troubleshooting/python.html

suveer commented

2019-10-04 15:59:53 +02:00

In #70510#789471, @brecht wrote:
Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.

Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

@brech thank you again, i will try this now and come back in a while

> In #70510#789471, @brecht wrote: > Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well. > > Clearing the PYTHONPATH variable so it is not used can also help. > https://docs.blender.org/manual/en/dev/troubleshooting/python.html @brech thank you again, i will try this now and come back in a while

suveer commented

2019-10-04 16:47:43 +02:00

In #70510#789471, @brecht wrote:
Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.

Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

i am sry @brecht i am using python for the first time i have pasted the script given( in the troubleshoot link) in the text editor and ran it but i didnt find out the result. if you can help me by looking at the screen shot please tell me or is there another way like if i can completely uninstall blender and install again (although i tried it thrice) with only installer? sorry again for bothering and thank you

> In #70510#789471, @brecht wrote: > Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well. > > Clearing the PYTHONPATH variable so it is not used can also help. > https://docs.blender.org/manual/en/dev/troubleshooting/python.html i am sry @brecht i am using python for the first time i have pasted the script given( in the troubleshoot link) in the text editor and ran it but i didnt find out the result. if you can help me by looking at the screen shot please tell me or is there another way like if i can completely uninstall blender and install again (although i tried it thrice) with only installer? ![console.JPG](https://archive.blender.org/developer/F7789175/console.JPG) sorry again for bothering and thank you ![run script.JPG](https://archive.blender.org/developer/F7789177/run_script.JPG)

suveer commented

2019-10-05 08:09:38 +02:00

In #70510#789653, @Suveerr wrote:

In #70510#789471, @brecht wrote:
Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.

Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

i am sry @brecht i am using python for the first time i have pasted the script given( in the troubleshoot link) in the text editor and ran it but i didnt find out the result. if you can help me by looking at the screen shot please tell me or is there another way like if i can completely uninstall blender and install again (although i tried it thrice) with only installer? sorry again for bothering and thank you

Hi@brecht thank you it worked this time .I have deleted all the files in blender foundation and the Python zip files in other places.Now i have only the installer in my system. but this time I didn't try to install it again like everytime i did. instead i simply opened a blender file and everything is awesome now. Thank you for your support .

> In #70510#789653, @Suveerr wrote: >> In #70510#789471, @brecht wrote: >> Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well. >> >> Clearing the PYTHONPATH variable so it is not used can also help. >> https://docs.blender.org/manual/en/dev/troubleshooting/python.html > > i am sry @brecht i am using python for the first time i have pasted the script given( in the troubleshoot link) in the text editor and ran it but i didnt find out the result. if you can help me by looking at the screen shot please tell me or is there another way like if i can completely uninstall blender and install again (although i tried it thrice) with only installer? ![console.JPG](https://archive.blender.org/developer/F7789175/console.JPG) sorry again for bothering and thank you > > ![run script.JPG](https://archive.blender.org/developer/F7789177/run_script.JPG) Hi@brecht thank you it worked this time .I have deleted all the files in blender foundation and the Python zip files in other places.Now i have only the installer in my system. but this time I didn't try to install it again like everytime i did. instead i simply opened a blender file and everything is awesome now. Thank you for your support .

Brecht Van Lommel commented

2019-10-05 12:13:40 +02:00

Changed status from 'Open' to: 'Resolved'

Brecht Van Lommel closed this issue

2019-10-05 12:13:40 +02:00

Brecht Van Lommel self-assigned this 2019-10-05 12:13:40 +02:00

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blenderkit asset library error showing trace back #70510