Freeze when opening file browser on Windows #100893

New Issue

Loup-garou · 2022-09-07T23:21:13+02:00

Loup-garou commented

2022-09-07 23:21:13 +02:00

System Information
Operating system: Windows-10-10.0.19044-SP0 64 Bits
Graphics card: NVIDIA GeForce RTX 2060/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 516.93

Blender Version
Broken: version: 3.4.0 Alpha, branch: master, commit date: 2022-09-06 22:35, hash: 6951e8890a
Worked: (newest version of Blender that worked as expected)

Short description of error
When opening the file browser, for opening a file or importing for example, Blender stops responding

Exact steps for others to reproduce the error

Open Blender
Click "open" on splash screen

Thank you!

**System Information** Operating system: Windows-10-10.0.19044-SP0 64 Bits Graphics card: NVIDIA GeForce RTX 2060/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 516.93 **Blender Version** Broken: version: 3.4.0 Alpha, branch: master, commit date: 2022-09-06 22:35, hash: `6951e8890a` Worked: (newest version of Blender that worked as expected) **Short description of error** When opening the file browser, for opening a file or importing for example, Blender stops responding **Exact steps for others to reproduce the error** > Open Blender > Click "open" on splash screen Thank you!

Loup-garou commented

2022-09-07 23:21:13 +02:00

Added subscriber: @loup-garou

Pratik Borhade commented

2022-09-08 01:36:04 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2022-09-08 01:36:04 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2022-09-08 01:36:04 +02:00

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to reproduce the error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to reproduce the error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer).![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Loup-garou commented

2022-09-08 22:18:51 +02:00

blender_system_info.txt

blender_debug_output.txt

Here are the log files. However, I can't find any crash log in the temp folder. I was wondering if it was because the file wasn't saved (as saving the file opens the file browser), but even by opening a recent file from the splash screen, I can't get a crash log to appear.

Thank you!

[blender_system_info.txt](https://archive.blender.org/developer/F13470444/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F13470445/blender_debug_output.txt) Here are the log files. However, I can't find any crash log in the temp folder. I was wondering if it was because the file wasn't saved (as saving the file opens the file browser), but even by opening a recent file from the splash screen, I can't get a crash log to appear. Thank you!

Pratik Borhade commented

2022-09-09 04:12:49 +02:00

Thanks, logs file doesn't contain any relevant information
Does it work when you start blender with factory settings?: {nav File > Defaults > Load Factory Settings}

Thanks, logs file doesn't contain any relevant information Does it work when you start blender with factory settings?: {nav File > Defaults > Load Factory Settings}

Loup-garou commented

2022-09-09 13:14:55 +02:00

blender_debug_output.txt

blender_system_info.txt

It doesn't work either with factory settings. I downloaded a newer version and it still doesn't work

[blender_debug_output.txt](https://archive.blender.org/developer/F13472210/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F13472211/blender_system_info.txt) It doesn't work either with factory settings. I downloaded a newer version and it still doesn't work

Pratik Borhade commented

2022-09-11 16:02:01 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Omar Emara commented

2022-09-12 10:52:32 +02:00

Added subscriber: @OmarEmaraDev

Omar Emara commented

2022-09-12 10:52:32 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Omar Emara commented

2022-09-12 10:52:32 +02:00

Do you have any network devices or something similar that might cause such a freeze?

Loup-garou commented

2022-09-12 12:16:43 +02:00

I don't use any kind of networking for my files. I also checked if unplugging my external hard drive would change anything, but it didn't

Omar Emara commented

2022-09-12 12:25:32 +02:00

To clarify, does Blender actually crash and closes by itself, or does it just freeze and not respond?

Loup-garou commented

2022-09-12 12:48:03 +02:00

It freezes and never respond, and eventually becomes gray and says it stops responding

Omar Emara changed title from ~~Crash when opening file browser on Windows~~ to Freeze when opening file browser on Windows

2022-09-12 13:10:08 +02:00

Omar Emara commented

2022-09-12 13:10:17 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Loup-garou commented

2023-01-03 01:20:36 +01:00

Hello,
I stopped using 3.4 alpha at the time because it crashed everytime I tried to access the file explorer. Lately, I downloaded the 3.4.1 stable, and the bug was still present, though not everytime I tried to open the file explorer. Tonight, however, I found a way to make the file explorer stop responding everytime I tried to save a render made from the video editor.

To reproduce :

Open Blender
Click on "Video Editing" on the splash screen
Drag and drop a footage in the timeline
Render any frame
Press Alt S

I downloaded the latest 3.5 alpha (january 02, 4924f8cffd) and the bug was still present
Should I provide the crash log even though last time it didn't give any relevant information?

Thank you!

Hello, I stopped using 3.4 alpha at the time because it crashed everytime I tried to access the file explorer. Lately, I downloaded the 3.4.1 stable, and the bug was still present, though not everytime I tried to open the file explorer. Tonight, however, I found a way to make the file explorer stop responding everytime I tried to save a render made from the video editor. **To reproduce :** > Open Blender > Click on "Video Editing" on the splash screen > Drag and drop a footage in the timeline > Render any frame > Press Alt S I downloaded the latest 3.5 alpha (january 02, 4924f8cffd45) and the bug was still present Should I provide the crash log even though last time it didn't give any relevant information? Thank you!

Loup-garou commented

2023-03-11 15:57:49 +01:00

Hello,
I recently downloaded Blender 3.5 beta and I can't reproduce this bug anymore. Also, I got to try it on another computer, and it also didn't happen. I'm guessing it came from my computer and not Blender itself but I guess it's solved. Thank you for your time and support.

Hello, I recently downloaded Blender 3.5 beta and I can't reproduce this bug anymore. Also, I got to try it on another computer, and it also didn't happen. I'm guessing it came from my computer and not Blender itself but I guess it's solved. Thank you for your time and support.

Pratik Borhade commented

2023-03-12 04:23:08 +01:00

Hi, thanks for the update, closing.

Pratik Borhade closed this issue

2023-03-12 04:23:09 +01:00

Blender Bot added

and removed

labels 2023-03-12 04:23:11 +01:00