Crashes during file browsing, and when preferences are open #106514

New Issue

Ed-Kello · 2023-04-04T00:50:32+02:00

Ed-Kello commented

2023-04-04 00:50:32 +02:00

System Information
Operating system: Windows-10-10.0.19045-SP0 64 Bits
Graphics card: Quadro P2000/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 528.89

Blender Version
Broken: version: 3.5.0, branch: blender-v3.5-release, commit date: 2023-03-29 02:56, hash: 1be25cfff18b
Worked: 2.93

Short description of error
Blender crashes often when opening files and when trying to set preferences. When using a new file, I have no issues using edit and sculpt mode on files, remeshing the file does not trigger the issue. I have updated graphics drivers from NVIDIA's site and my Windows is up to date.

Exact steps for others to reproduce the error
Immediately after opening Blender, either going to File > Open will cause a crash (the file browser sometimes opens, but Blender crashes after a second or two) OR going to Edit > Preferences causes a crash. Occasionally, I can open a file or open preferences, but Blender will crash after attempting to repeat these steps. I have attached a debug output from when the crash happens after attempting to open a file and my blender system info file.

**System Information** Operating system: Windows-10-10.0.19045-SP0 64 Bits Graphics card: Quadro P2000/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 528.89 **Blender Version** Broken: version: 3.5.0, branch: blender-v3.5-release, commit date: 2023-03-29 02:56, hash: `1be25cfff18b` Worked: 2.93 **Short description of error** Blender crashes often when opening files and when trying to set preferences. When using a new file, I have no issues using edit and sculpt mode on files, remeshing the file does not trigger the issue. I have updated graphics drivers from NVIDIA's site and my Windows is up to date. **Exact steps for others to reproduce the error** Immediately after opening Blender, either going to File > Open will cause a crash (the file browser sometimes opens, but Blender crashes after a second or two) OR going to Edit > Preferences causes a crash. Occasionally, I can open a file or open preferences, but Blender will crash after attempting to repeat these steps. I have attached a debug output from when the crash happens after attempting to open a file and my blender system info file.

blender_debug_output.txt

1.6 KiB

blender_system_info.txt

25 KiB

Ed-Kello added the

labels 2023-04-04 00:50:33 +02:00

Harley Acheson commented

2023-04-04 02:22:44 +02:00

First thing I would try would be running blender with defaults and with your addons disabled. Your crash log shows one addon failing to load module 'grabdoc' and another failing to load CAD_Sketcher-main

First thing I would try would be running blender with defaults and with your addons disabled. Your crash log shows one addon failing to load module 'grabdoc' and another failing to load `CAD_Sketcher-main`

Harley Acheson added

Status

Needs Information from User

and removed

Status

Needs Triage

labels 2023-04-04 02:22:59 +02:00

Ed-Kello commented

2023-04-06 01:33:49 +02:00

I've set it to factory defaults and have attached the log file from a crash after trying to open a file.

Same situation occurs - the file browser occasionally opens, but crashes after a few second when I go to File > Open. Going to Edit > Preferences also causes crashes.

I've set it to factory defaults and have attached the log file from a crash after trying to open a file. Same situation occurs - the file browser occasionally opens, but crashes after a few second when I go to File > Open. Going to Edit > Preferences also causes crashes.

blender_debug_output.txt

248 B

Harley Acheson commented

2023-04-06 03:03:10 +02:00

Could you try again with an official Blender release? Your "3.5.1 Release Candidate" looks a bit funny since we haven't released a ".1" corrective release. 3.5.0 has been officially released and should be available here: https://www.blender.org/download/

Ed-Kello commented

2023-04-07 14:59:34 +02:00

I've tried Blender 3.5.0 and followed the same steps. It's still crashing when I go to the open dialog. I've attached a new debug output file.

blender_debug_output.txt

868 B

Ed-Kello commented

2023-04-07 15:37:30 +02:00

In addition to the debug above, I also went ahead and ran the blender_debug_gpu.cmd. I renamed this log file to keep it distinct from the other and have attached it here.

gpu_blender_debug_output.txt

34 KiB

Harley Acheson commented

2023-04-07 16:06:38 +02:00

Your debug isn't showing anything too useful at all. It is showing an EXCEPTION_ACCESS_VIOLATION has occurred but not other information about it. I would suspect that this less a crash in Blender than outside of it. Is this crash also accompanied by a Windows popup dialog?

The gpu debug log is showing tons of warnings about your card not supporting various things. I see you have the newest driver for it, but I haven't run into many people using Quadro cards for Blender.

Right-click on your desktop and select Nvidia Control Panel.
Click Manage 3D Settings.
Click the Global Settings tab.
In the upper-right corner, click Restore Defaults.

Do you any other computers or video cards to test with?

Your debug isn't showing anything too useful at all. It is showing an EXCEPTION_ACCESS_VIOLATION has occurred but not other information about it. I would suspect that this less a crash in Blender than outside of it. Is this crash also accompanied by a Windows popup dialog? The gpu debug log is showing tons of warnings about your card not supporting various things. I see you have the newest driver for it, but I haven't run into many people using Quadro cards for Blender. * Right-click on your desktop and select Nvidia Control Panel. * Click Manage 3D Settings. * Click the Global Settings tab. * In the upper-right corner, click Restore Defaults. Do you any other computers or video cards to test with?

Ed-Kello commented

2023-04-07 16:43:48 +02:00

No, I don't get any other dialog boxes, just Blender shuts down. Version 2.93 is stable for me. It seems odd to me that it is only when trying to open files or edit preferences that it crashes. I can start sculpting in a file with no issues.

Sorry, no other computers or video cards to test with.

I've restored default settings through the Nvidia control panel, but it looks to me like the debug output is about the same. Seems like I can get through the open dialog once and then the second file I try to open causes a crash now. Still can't edit preferences without a crash, though. The "blender_debug_output" is from the first test, "gpu_blender_debug_output" from the second after restoring default settings.

I did try running the blender_debug_gpu_glitchworkaround.cmd file and was able to open several files in a row and edit preferences without a crash the first time. I tried it again to see if it would consistently work and then it crashed on the first file I tried to open... The "glitchworkaround..." and "Attempt2_glitchworkaround..." files are from those attempts.

No, I don't get any other dialog boxes, just Blender shuts down. Version 2.93 is stable for me. It seems odd to me that it is only when trying to open files or edit preferences that it crashes. I can start sculpting in a file with no issues. Sorry, no other computers or video cards to test with. I've restored default settings through the Nvidia control panel, but it looks to me like the debug output is about the same. Seems like I can get through the open dialog once and then the second file I try to open causes a crash now. Still can't edit preferences without a crash, though. The "blender_debug_output" is from the first test, "gpu_blender_debug_output" from the second after restoring default settings. I did try running the blender_debug_gpu_glitchworkaround.cmd file and was able to open several files in a row and edit preferences without a crash the first time. I tried it again to see if it would consistently work and then it crashed on the first file I tried to open... The "glitchworkaround..." and "Attempt2_glitchworkaround..." files are from those attempts.

blender_debug_output.txt

248 B

gpu_blender_debug_output.txt

32 KiB

Attempt2_glitchworkaround_blender_debug_output.txt

12 KiB

glitchworkaround_blender_debug_output.txt

170 KiB

Ed-Kello commented

2023-04-30 21:05:02 +02:00

I've upgraded my graphics (NVidia Geforce 3050) card and my hard drive and am still experiencing crashes whenever dialog boxes would open up file browsers. This now happens when turning on add-ons, importing images, doing a save-as on a file, etc. Pretty much anything that would open a file explorer has a 50/50 chance of causing a crash.

Blender 2.9 does not have this issue for me.

I've upgraded my graphics (NVidia Geforce 3050) card and my hard drive and am still experiencing crashes whenever dialog boxes would open up file browsers. This now happens when turning on add-ons, importing images, doing a save-as on a file, etc. Pretty much anything that would open a file explorer has a 50/50 chance of causing a crash. Blender 2.9 does not have this issue for me.

Pratik Borhade commented

2023-08-10 12:48:39 +02:00

Hi, could you share crash.txt file? You can find path to it in blender_debug_output.txt after the crash.

Hi, could you share crash.txt file? You can find path to it in `blender_debug_output.txt` after the crash.

Ed-Kello commented

2023-08-10 13:11:36 +02:00

I actually ended up digging through other support posts a few months ago and found one that suggested uninstalling a Wacom driver and that solved the problem. I have not experienced a crash since.