3.5 crash on startup #107532

New Issue

Matthew-Willey · 2023-05-02T11:00:28+02:00

Matthew-Willey commented

2023-05-02 11:00:28 +02:00

System Information
Operating system: Microsoft Windows 10 Home

Graphics card: Intel(R) HD Graphics 530 / AMD Radeon R7 A360

Blender Version
3.5.0 2023-03-29 06:36:20 Windows release, crashes before splash screen is shown
Only version I have tried

Short description of error

Run Blender
Blank screen appears briefly then disappears. No further activity.
Will previously run in debug mode only, now will not run at all.

bug_output txt as follows:

Error   : EXCEPTION_ACCESS_VIOLATION
Address : 0x000000005D94B065
Module  : atio6axx.dll
Thread  : 00003fdc
Switching to fully guarded memory allocator.
Blender 3.5.0
Build: 2023-03-29 06:36:20 Windows release
argv[0] = C:\Program Files\Blender Foundation\Blender 3.5\\blender
argv[1] = --debug
argv[2] = --debug-gpu
argv[3] = --debug-gpu-force-workarounds
argv[4] = --python-expr
argv[5] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\mwill.000\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
Read prefs: C:\Users\mwill.000\AppData\Roaming\Blender Foundation\Blender\3.5\config\userpref.blend
Writing: C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt

Based on the default startup

**System Information** Operating system: Microsoft Windows 10 Home Graphics card: Intel(R) HD Graphics 530 / AMD Radeon R7 A360 **Blender Version** 3.5.0 2023-03-29 06:36:20 Windows release, crashes before splash screen is shown Only version I have tried **Short description of error** Run Blender Blank screen appears briefly then disappears. No further activity. Will previously run in debug mode only, now will not run at all. bug_output txt as follows: ``` Error : EXCEPTION_ACCESS_VIOLATION Address : 0x000000005D94B065 Module : atio6axx.dll Thread : 00003fdc Switching to fully guarded memory allocator. Blender 3.5.0 Build: 2023-03-29 06:36:20 Windows release argv[0] = C:\Program Files\Blender Foundation\Blender 3.5\\blender argv[1] = --debug argv[2] = --debug-gpu argv[3] = --debug-gpu-force-workarounds argv[4] = --python-expr argv[5] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\mwill.000\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') Read prefs: C:\Users\mwill.000\AppData\Roaming\Blender Foundation\Blender\3.5\config\userpref.blend Writing: C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt ``` Based on the default startup

👀 1

Matthew-Willey added the

labels 2023-05-02 11:00:28 +02:00

Pratik Borhade commented

2023-05-02 11:37:55 +02:00

Hi, thanks for the report. Crash has occurred in atio6axx.dll which is part of AMD GPU driver.
Please update GPU drivers and see whether crash is still replicable: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/amd.html

If crash still persists then:

Upload crash logs: https://docs.blender.org/manual/en/dev/troubleshooting/crash.html#windows
See if you can run blender from blender_debug_gpu_glitchworkaround.cmd batch file without a crash

Hi, thanks for the report. Crash has occurred in atio6axx.dll which is part of AMD GPU driver. Please update GPU drivers and see whether crash is still replicable: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/amd.html If crash still persists then: - Upload crash logs: https://docs.blender.org/manual/en/dev/troubleshooting/crash.html#windows - See if you can run blender from `blender_debug_gpu_glitchworkaround.cmd` batch file without a crash

Pratik Borhade added

Status

Needs Information from User

and removed

Status

Needs Triage

labels 2023-05-02 11:38:03 +02:00

Matthew-Willey commented

2023-05-02 12:18:19 +02:00

Thanks for your prompt reply. My drivers are up to date.
The error repeats.

Thanks for your prompt reply. My drivers are up to date. The error repeats.

Matthew-Willey commented

2023-05-02 12:21:16 +02:00

I am running it from blender_debug_gpu_glitchworkaround.cmd
I keep getting the same bug report:

Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00000000018FB065
Module : atio6axx.dll
Thread : 000036d8
Switching to fully guarded memory allocator.
Blender 3.5.0
Build: 2023-03-29 06:36:20 Windows release
argv[0] = C:\Program Files\Blender Foundation\Blender 3.5\blender
argv[1] = --debug
argv[2] = --debug-gpu
argv[3] = --debug-gpu-force-workarounds
argv[4] = --python-expr
argv[5] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\mwill.000\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
Read prefs: C:\Users\mwill.000\AppData\Roaming\Blender Foundation\Blender\3.5\config\userpref.blend
Writing: C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt

I am running it from blender_debug_gpu_glitchworkaround.cmd I keep getting the same bug report: Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00000000018FB065 Module : atio6axx.dll Thread : 000036d8 Switching to fully guarded memory allocator. Blender 3.5.0 Build: 2023-03-29 06:36:20 Windows release argv[0] = C:\Program Files\Blender Foundation\Blender 3.5\\blender argv[1] = --debug argv[2] = --debug-gpu argv[3] = --debug-gpu-force-workarounds argv[4] = --python-expr argv[5] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\mwill.000\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') Read prefs: C:\Users\mwill.000\AppData\Roaming\Blender Foundation\Blender\3.5\config\userpref.blend Writing: C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt

Pratik Borhade commented

2023-05-02 12:59:46 +02:00

debug log and the system information files will generate after the crash. Could you attach them?
Also upload C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt

debug log and the system information files will generate after the crash. Could you attach them? Also upload `C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt`

Matthew-Willey commented

2023-05-03 05:53:11 +02:00

Thanks @PratikPB2123 appreciate your help.
two different log files with the same name I'm confused but I'm sure you won't be

one from C:\Users\mwill.000\AppData\Local\Temp\blender\debug_logs
and the other from the address you gave

Thanks @PratikPB2123 appreciate your help. two different log files with the same name I'm confused but I'm sure you won't be one from C:\Users\mwill.000\AppData\Local\Temp\blender\debug_logs and the other from the address you gave

blender_debug_output.txt

696 B

blender_debug_output.txt

696 B

Pratik Borhade commented

2023-05-03 08:12:35 +02:00

Thanks. Please attach crash.txt file: C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt
Also attach system information file as requested in earlier message

Thanks. Please attach crash.txt file: C:\Users\mwill.000\AppData\Local\Temp\blender.crash.txt Also attach system information file as requested in earlier message

Matthew-Willey commented

2023-05-03 11:25:38 +02:00

Apologies, I'm feeling my way here.
Is this what you are needing?

Apologies, I'm feeling my way here. Is this what you are needing?

systeminfo.txt

3.7 MiB

blender.crash.txt

13 KiB

Pratik Borhade commented

2023-05-03 12:52:51 +02:00

Thanks for the information. Did you update GPU drivers from device manager?

Driver Version 16.300.2101.0

AMD GPU drivers are indeed outdated. Please download the latest from website: https://www.amd.com/en/support

Thanks for the information. Did you update GPU drivers from device manager? > Driver Version 16.300.2101.0 AMD GPU drivers are indeed outdated. Please download the latest from website: https://www.amd.com/en/support

Matthew-Willey commented

2023-05-05 11:45:12 +02:00

Thats right, I was updating from the device manager.
I now have version 27.20.20913.2000
(And an intrusive Radeon update programme but not to worry)

Thats right, I was updating from the device manager. I now have version 27.20.20913.2000 (And an intrusive Radeon update programme but not to worry)

Matthew-Willey commented

2023-05-05 11:53:14 +02:00

Many thanks, that seems to be running now.
I need to update from the manufacturer's site instead of the windows updater.
I appreciate your time on this.

Many thanks, that seems to be running now. I need to update from the manufacturer's site instead of the windows updater. I appreciate your time on this.

Pratik Borhade commented

2023-05-05 12:05:32 +02:00

Good to know crash is fixed now, closing.
Thanks again for the report :)

Good to know crash is fixed now, closing. Thanks again for the report :)

Pratik Borhade closed this issue

2023-05-05 12:05:33 +02:00

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