Unable to import files #109261
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Reference: blender/blender#109261
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Operating system: Windows 10 Home 22H2, 64-bit, build 19045.3086
Graphics card: NVIDIA GEFORCE GT 555M
Broken: (3.5.1,
e1ccd9d4a1
, _____, 2023-04-24, as found on the splash screen)Worked: (first time Blender user)
When attempting to import any file into a new blend file, the the Blender File View window opens as a white blank window
See attached GLTF file that i anticipated importing.
Hi, attached gltf file imports here without any problem.
Can you share screenshot of pop-up window? (perhaps filtering has affected this)
Hi there, the OpenGL version supported by GT555M is 4.0, and Blender 2.5 requires at least 4.3. You could try updating the driver of your video card, but it's likely not supported. See system requirements. Thanks!
@ChengduLittleA :
Supported Graphics Cards > NVIDIA GeForce 400 and newer
wiki says, GeForce GT 555M supports OpenGL 4.6 : https://en.wikipedia.org/wiki/GeForce_500_series#GeForce_500M_(5xxM)_series
I managed to import it on another device. Which is the most recent version of Blender that's compatible with the GeForce GT 555M graphics card?
@PratikPB2123 Interesting.... I guess the information I saw was outdated.
@Rob-Rodd Please try updating the graphics card driver, and make sure you are using the discrete GPU rather than the integrated graphics. Try using
Help > Save System Info
and upload the file here, also what does the screenshot look like?Both graphics cards have got the most up to date drivers, I'm using the discrete GPU. See attached file to be imported and screenshot of the blank screen.
Hi there, please try uploading the file saved with
Help > Save System Info
.Also please try using these
.cmd
to launch blender and give us the output log files. Thanks!Hi, any updates?
No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.
Thanks again for the report. If the problem persists please open a new report with the required information.