program crash with grease pencil #109391

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opened 2023-06-26 23:03:51 +02:00 by William Molina · 12 comments

William Molina commented

2023-06-26 23:03:51 +02:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: Intel(R) HD Graphics 4400 Intel 4.3.0 - Build 10.18.15.4248
8 Gb Ram

Blender Version
Broken: version: 3.5.1, branch: blender-v3.5-release, commit date: 2023-04-24 18:11, hash: e1ccd9d4a1d3

Short description of error
In 2d animation mode, when you click to start drawing (grease pencil), the program closes immediately.

Exact steps for others to reproduce the error

Start the program.
Select 2d animation on the splash screen.
Click on the screen to start drawing.
The program closes immediately.

Thank you very much for all your work.

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: Intel(R) HD Graphics 4400 Intel 4.3.0 - Build 10.18.15.4248 8 Gb Ram **Blender Version** Broken: version: 3.5.1, branch: blender-v3.5-release, commit date: 2023-04-24 18:11, hash: `e1ccd9d4a1d3` **Short description of error** In 2d animation mode, when you click to start drawing (grease pencil), the program closes immediately. **Exact steps for others to reproduce the error** 1. Start the program. 2. Select 2d animation on the splash screen. 3. Click on the screen to start drawing. The program closes immediately. Thank you very much for all your work.

William Molina added the

labels 2023-06-26 23:03:52 +02:00

Iliya Katushenock added the

label 2023-06-26 23:12:17 +02:00

Iliya Katushenock commented

2023-06-26 23:14:29 +02:00

Member

Hi, thanks for report. I can not reproduce this in last 3.6. Can you check if this bug is already fixed in new blender versions for you?

Hi, thanks for report. I can not reproduce this in last 3.6. Can you check if this bug is already fixed in new blender versions for you?

William Molina commented

2023-06-26 23:54:26 +02:00

Author

get the same error using experimental version 4.0.0

get the same error using experimental version 4.0.0

William Molina commented

2023-06-27 00:58:54 +02:00

Author

I have carried out several tests and the solution, for the moment, has been to activate >Developers extras, >Experimental, >Grease Pencil 3.0.

While this option is activated the error does not occur.
When I deactivate that option then the error is presented again, the program closes immediately when clicking on the screen.

I have carried out several tests and the solution, for the moment, has been to activate >Developers extras, >Experimental, >Grease Pencil 3.0. While this option is activated the error does not occur. When I deactivate that option then the error is presented again, the program closes immediately when clicking on the screen.

YimingWu commented

2023-06-27 04:56:13 +02:00

Member

GPencil is being migrated to new design and there were debates on how to handle 2D template. I'm surprised that it crashed when you didn't enable GP3.0.

@artwams Could you give us the crash log? https://docs.blender.org/manual/en/3.6/troubleshooting/crash.html#windows

@filedescriptor Any idea?

GPencil is being migrated to new design and there were debates on how to handle 2D template. I'm surprised that it crashed when you didn't enable GP3.0. @artwams Could you give us the crash log? https://docs.blender.org/manual/en/3.6/troubleshooting/crash.html#windows @filedescriptor Any idea?

Pratik Borhade commented

2023-06-27 05:57:51 +02:00

Member

Graphics card: Intel(R) HD Graphics 4400 Intel 4.3.0 - Build 10.18.15.4248

GPU and GPU drivers are bit old. Updating driver might resolve the problem: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html

> Graphics card: Intel(R) HD Graphics 4400 Intel 4.3.0 - Build 10.18.15.4248 GPU and GPU drivers are bit old. Updating driver might resolve the problem: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html

Pratik Borhade added

Needs Information from User

and removed

labels 2023-06-27 05:59:10 +02:00

Pratik Borhade commented

2023-06-27 06:13:23 +02:00

Member

Very likely related to #106278 (default 2D animation template is in material preview mode)

Very likely related to #106278 (default 2D animation template is in `material preview` mode)

Trevor H commented

2023-06-27 13:11:55 +02:00

Very likely related to #106278 (default 2D animation template is in material preview mode)

Grease Pencils works fine in Blender 3.5.1

> Very likely related to #106278 (default 2D animation template is in `material preview` mode) @PratikPB2123 Grease Pencils works fine in Blender 3.5.1

Grease Pencil.jpg

137 KiB

Grease Pencil.jpg

William Molina commented

2023-06-29 17:09:45 +02:00

Author

@ChengduLittleA

@ChengduLittleA

344 KiB

Iliya Katushenock added the

EEVEE & Viewport

label 2023-06-29 17:10:54 +02:00

Pratik Borhade commented

2023-06-30 06:29:32 +02:00

Member

GPU and GPU drivers are bit old. Updating driver might resolve the problem: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html

Very likely related to #106278 (default 2D animation template is in material preview mode)

@artwams hi, did you check this?

@TH-10 this works in 3.5.1 because the fix was backported to corrective release. 3.5 might still crash: https://download.blender.org/release/Blender3.5/

> 1. GPU and GPU drivers are bit old. Updating driver might resolve the problem: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html > 2. Very likely related to #106278 (default 2D animation template is in `material preview` mode) @artwams hi, did you check this? @TH-10 this works in 3.5.1 because the fix was backported to corrective release. 3.5 might still crash: https://download.blender.org/release/Blender3.5/

Trevor H commented

2023-06-30 12:52:03 +02:00

Ah! I see, I understand now!

I've updated to Blender 3.6 now...!

@PratikPB2123 Ah! I see, I understand now! I've updated to Blender 3.6 now...!

Iliya Katushenock referenced this issue

2023-07-02 00:07:35 +02:00

Attempting to start new 2d animation closes app #109606

Rebecca-Rivera referenced this issue

2023-07-02 00:17:18 +02:00

Attempting to start new 2d animation closes app #109606

funty commented

2023-07-02 04:30:42 +02:00

I can confirm, had this issue before with same Intel iGPU and Blender 3.6.0, because latest OEM driver was not updated with Intel's generic driver on my computer.

Steps that could help:

If you are using a computer manufacturer (OEM) driver, you may have to wait for update from the OEM, eg. Dell, HP, Lenovo, though unlikely since this is an old iGPU.
OR, if after uninstalling OEM driver, Windows re-installs OEM driver automatically, you can manually uninstall the OEM driver, and force install the latest driver from Intel, by doing it in safe mode, and/or following instructions to disable automatic driver install in Windows, can search engine it.
Also, forcibly installing Intel generic drivers from Intel website, may render some parts of your OEM system unusable, unpredictably, depending on what kind of system you have.

The driver version from the intel website that worked for me was:

Driver Version: 20.19.15.5144
Driver Date: 2020-05-15

I was fortunate that it worked for me without issues. However, I would not recommend using this iGPU for production, because it is too old. For production I would recommend a dedicated GPU from within the last seven years. For learning its fine though.

I can confirm, had this issue before with same Intel iGPU and Blender 3.6.0, because latest OEM driver was not updated with Intel's generic driver on my computer. Steps that could help: 1. If you are using a computer manufacturer (OEM) driver, you may have to wait for update from the OEM, eg. Dell, HP, Lenovo, though unlikely since this is an old iGPU. 2. OR, if after uninstalling OEM driver, Windows re-installs OEM driver automatically, you can manually uninstall the OEM driver, and force install the latest driver from Intel, by doing it in safe mode, and/or following instructions to disable automatic driver install in Windows, can search engine it. 3. Also, forcibly installing Intel generic drivers from Intel website, may render some parts of your OEM system unusable, unpredictably, depending on what kind of system you have. The driver version from the intel website that worked for me was: Driver Version: 20.19.15.5144 Driver Date: 2020-05-15 I was fortunate that it worked for me without issues. However, I would not recommend using this iGPU for production, because it is too old. For production I would recommend a dedicated GPU from within the last seven years. For learning its fine though.

Pratik Borhade commented

2023-07-18 07:33:47 +02:00

Member

Will close since crash is very likely due to old GPU drivers.

Also: No activity from reporter for more than a week. As per the tracker policy we assume the issue is gone and can be closed.

Thanks again for the report. If the problem persists please open a new report with the required information.

Will close since crash is very likely due to old GPU drivers. Also: No activity from reporter for more than a week. As per the tracker policy we assume the issue is gone and can be closed. Thanks again for the report. If the problem persists please open a new report with the required information.

Pratik Borhade closed this issue

2023-07-18 07:33:50 +02:00

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