got EXCEPTION_ACCESS_VIOLATION error when opening blender 3.6.2 for first time #112318

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powerful · 2023-09-13T11:06:49+02:00

powerful commented

2023-09-13 11:06:49 +02:00

system information:

Processor Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
ram 8gb ddr3
gpu amd radeon hd 5450

error log :

Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000075FCE077
Module : atio6axx.dll
Thread : 000020c0
Switching to fully guarded memory allocator.
Blender 3.6.2
Build: 2023-08-16 23:35:13 Windows release
argv[0] = C:\Program Files\Blender Foundation\Blender 3.6\blender
argv[1] = --debug
argv[2] = --debug-cycles
argv[3] = --python-expr
argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\kmk\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
Writing: C:\Users\kmk\AppData\Local\Temp\blender.crash.txt

system information: Processor Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s) ram 8gb ddr3 gpu amd radeon hd 5450 error log : Error : EXCEPTION_ACCESS_VIOLATION Address : 0x0000000075FCE077 Module : atio6axx.dll Thread : 000020c0 Switching to fully guarded memory allocator. Blender 3.6.2 Build: 2023-08-16 23:35:13 Windows release argv[0] = C:\Program Files\Blender Foundation\Blender 3.6\\blender argv[1] = --debug argv[2] = --debug-cycles argv[3] = --python-expr argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\kmk\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') Writing: C:\Users\kmk\AppData\Local\Temp\blender.crash.txt

blender_debug_output.txt

545 B

powerful added the

labels 2023-09-13 11:06:50 +02:00

powerful commented

2023-09-13 11:07:53 +02:00

it don`t crash i just see a white screen and then close

Pratik Borhade commented

2023-09-13 13:33:30 +02:00

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to reproduce the
error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them
to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to reproduce the error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer).![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Pratik Borhade added

Status

Needs Information from User

and removed

Status

Needs Triage

labels 2023-09-13 13:34:50 +02:00

Pratik Borhade commented

2023-09-13 13:40:22 +02:00

Actually GPU is not supported anymore. Radeon HD 5000 series has old TeraScale-2 architecture.
For newer versions, requirement is GCN 1 architecture: https://www.blender.org/download/requirements/

Blender 2.90 and previous version might work with your hardware: https://download.blender.org/release/

Not a bug, closing.

Actually GPU is not supported anymore. `Radeon HD 5000 series` has old TeraScale-2 architecture. For newer versions, requirement is GCN 1 architecture: https://www.blender.org/download/requirements/ Blender 2.90 and previous version might work with your hardware: https://download.blender.org/release/ Not a bug, closing.

Pratik Borhade closed this issue

2023-09-13 13:40:25 +02:00

Blender Bot added

Status

Archived

and removed

Status

Needs Information from User

labels 2023-09-13 13:40:26 +02:00

powerful commented

2023-09-13 13:58:29 +02:00

i have another gpu : intel(R) Hd graphic 4600
is it work?