blender still crashes when openeing the blender preferences #117342

New Issue

Alex Mehler · 2024-01-19T18:00:29+01:00

Alex Mehler commented

2024-01-19 18:00:29 +01:00

System Information
Operating system: win11
Graphics card: rtx 3060

Blender Version
Broken: every version
Worked:

Short description of error

the error just starts randomly, when blender crashes becasue of something else .. after that it will always crash when openeing the prefs or when the prefs open with the startup file then it becomes impossible to start blender at all ..

the crashing stops after you log out of windows and login again (no need to restart)

this bug has existed since 10 years or so and sporadically and randomly comes up .. you guys might think its not that important, but now im standing here, having to save multiple temporary photoshop files which i didnt want to save in the first place .. restart my heavy comp in aftereffects which has the background comps prerendered and cached , save my browser session.

after logging in i have to load all these files and projects , put them in the right place of my multimonitor setup , tell afterefects to render the background comps ... start stable diffusion , put in all the prompts i use and set the settings (i need to make a screenshot to even remember the exact settings ) open my explorer windows with all the right folders.

why i tell you this ? becasue the impact on the user is huge.

of course its not a faulty opengl driver becasue i can start other opengl progs just fine

**System Information** Operating system: win11 Graphics card: rtx 3060 **Blender Version** Broken: every version Worked: **Short description of error** the error just starts randomly, when blender crashes becasue of something else .. after that it will always crash when openeing the prefs or when the prefs open with the startup file then it becomes impossible to start blender at all .. the crashing stops after you log out of windows and login again (no need to restart) this bug has existed since 10 years or so and sporadically and randomly comes up .. you guys might think its not that important, but now im standing here, having to save multiple temporary photoshop files which i didnt want to save in the first place .. restart my heavy comp in aftereffects which has the background comps prerendered and cached , save my browser session. after logging in i have to load all these files and projects , put them in the right place of my multimonitor setup , tell afterefects to render the background comps ... start stable diffusion , put in all the prompts i use and set the settings (i need to make a screenshot to even remember the exact settings ) open my explorer windows with all the right folders. why i tell you this ? becasue the impact on the user is huge. of course its not a faulty opengl driver becasue i can start other opengl progs just fine

Alex Mehler added the

labels 2024-01-19 18:00:30 +01:00

Iliya Katushenock commented

2024-01-19 20:10:31 +01:00

Thanks for report. Could you check if this is the same issue as in #115940?

Iliya Katushenock added the

Platform

Windows

label 2024-01-19 20:10:39 +01:00

Richard Antalik commented

2024-01-19 20:24:14 +01:00

@mod_moder do you know ho tablet hardware plays into #115940 or if it does at all? Looking at stack traces I assume it does and so this would be good info for devs or in this case to check if the crash is indeed the same issue.

@Ulf3000 Please download alpha build from https://builder.blender.org/download/daily/, run file debug_log.cmd after crash upload 2
created files. Check debug log file and if .crash.txt file is mentioned at the end, upload that as well.

@mod_moder do you know ho tablet hardware plays into #115940 or if it does at all? Looking at stack traces I assume it does and so this would be good info for devs or in this case to check if the crash is indeed the same issue. @Ulf3000 Please download alpha build from https://builder.blender.org/download/daily/, run file `debug_log.cmd` after crash upload 2 created files. Check debug log file and if .crash.txt file is mentioned at the end, upload that as well.

Richard Antalik added

Status

Needs Information from User

and removed

Status

Needs Triage

labels 2024-01-19 20:24:22 +01:00

Alex Mehler commented

2024-01-20 15:01:03 +01:00

@mod_moder do you know ho tablet hardware plays into #115940 or if it does at all? Looking at stack traces I assume it does and so this would be good info for devs or in this case to check if the crash is indeed the same issue.

@Ulf3000 Please download alpha build from https://builder.blender.org/download/daily/, run file debug_log.cmd after crash upload 2
created files. Check debug log file and if .crash.txt file is mentioned at the end, upload that as well.

luckily this only happens every few weeks , so please dont close the issue .. ill remember that the next time it happens (i cannot trigger it deliberatly ). but it might take a few weeks till i post the log .

what i know is though , becasue i tried it before, that the log is EMPTY, same goes for the gpu debug log !

> @mod_moder do you know ho tablet hardware plays into #115940 or if it does at all? Looking at stack traces I assume it does and so this would be good info for devs or in this case to check if the crash is indeed the same issue. > > @Ulf3000 Please download alpha build from https://builder.blender.org/download/daily/, run file `debug_log.cmd` after crash upload 2 > created files. Check debug log file and if .crash.txt file is mentioned at the end, upload that as well. luckily this only happens every few weeks , so please dont close the issue .. ill remember that the next time it happens (i cannot trigger it deliberatly ). but it might take a few weeks till i post the log . what i know is though , becasue i tried it before, that the log is EMPTY, same goes for the gpu debug log !

Alex Mehler commented

2024-01-20 15:11:08 +01:00

Thanks for report. Could you check if this is the same issue as in #115940?

its not this, i tried to reproduce the error , i have multiple blenders open with multiple preferences and multiple filebrowsers right now .. no crashing

> Thanks for report. Could you check if this is the same issue as in #115940? > its not this, i tried to reproduce the error , i have multiple blenders open with multiple preferences and multiple filebrowsers right now .. no crashing

👍 1

Alex Mehler commented

2024-01-27 13:24:35 +01:00

ok it just happend, i attached the files but as you can see its empty like i predicted.

What i can say, is that blender crashed while the preferences window was open. So maybe its still related to the other bug mentioned above.

EDIT: ok it seems when i replace the userpref.blend file with another one it starts , but if i just delete/rename the userpref.blend it doesnt.

!so its two bugs not just one !

AND no other older blender version starts either -> 4.0 , 3.6 and so on ...

so its really 3 bugs !

AND the userpref.blend files are not damaged,when i log out and in again everything works fine!

please make this a priority, it seems it happens more often with recent versions. abug which crashes a program is one thing , a bug which forces you to restart the system is a whole another calamity...

I attached the non working userpref file

ok it just happend, i attached the files but as you can see its empty like i predicted. What i can say, is that blender crashed while the preferences window was open. So maybe its still related to the other bug mentioned above. EDIT: ok it seems when i replace the userpref.blend file with another one it starts , but if i just delete/rename the userpref.blend it doesnt. **!so its two bugs not just one !** AND no other older blender version starts either -> 4.0 , 3.6 and so on ... so its really 3 bugs ! AND the userpref.blend files **are not damaged**,when i log out and in again everything works fine! please make this a priority, it seems it happens more often with recent versions. abug which crashes a program is one thing , a bug which forces you to restart the system is a whole another calamity... I attached the non working userpref file

userpref_bak.blend

469 KiB

blender_debug_output.txt

0 B

blender_system_info.txt

35 KiB

Richard Antalik commented

2024-01-30 20:45:10 +01:00

The userpref file seems fine here. Looking at system info, I would guess, that issue can be caused by one of enabled addons. Can you check if this happens, when you use only addons enabled by default?

Alex Mehler commented

2024-02-09 18:19:42 +01:00

The userpref file seems fine here. Looking at system info, I would guess, that issue can be caused by one of enabled addons. Can you check if this happens, when you use only addons enabled by default?

even other blender versions with a completely different set of addons or without addons and different config files cannot open the preferences once this happend in my everyday blender version (4.1)

> The userpref file seems fine here. Looking at system info, I would guess, that issue can be caused by one of enabled addons. Can you check if this happens, when you use only addons enabled by default? even other blender versions with a completely different set of addons or without addons and different config files cannot open the preferences once this happend in my everyday blender version (4.1)

Richard Antalik commented

2024-02-12 21:29:56 +01:00

If this still happens without addons enabled, I am affraid, only way I can get more info is if you make own Blender build and run it from debugger. The procedd is quite easy though, see https://developer.blender.org/docs/handbook/building_blender/

Richard Antalik added

Status

Needs Triage

and removed

Status

Needs Information from User

labels 2024-02-12 21:30:07 +01:00

Alex Mehler commented

2024-02-16 17:00:54 +01:00

yes ok , i have one build for gooengine, i should get it working but not right now. When the error comes up next time ill run the debug build right after it to see.

What's really strange is that this error traverses blender versions(with their own preferences file and everything, basically unrelated). So my guts tell me its something which is cached somewhere. Since a log off and log on removes/resets this cache my guess is either a shadercache sort of or a prefetching file , something like that.

yes ok , i have one build for gooengine, i should get it working but not right now. When the error comes up next time ill run the debug build right after it to see. What's really strange is that this error traverses blender versions(with their own preferences file and everything, basically unrelated). So my guts tell me its something which is cached somewhere. Since a log off and log on removes/resets this cache my guess is either a shadercache sort of or a prefetching file , something like that.

Pratik Borhade commented

2024-02-20 06:38:07 +01:00

Hi, thanks for the report. Have you switched graphics card in your system?
Also check eventviewer or reliability monitor, they might have captured the error about crash.
Do you get consistent crashed when preference window is opened? This might be true for other floating windows as well (file browser for example when you do file > open)

Hi, thanks for the report. Have you switched graphics card in your system? Also check eventviewer or reliability monitor, they might have captured the error about crash. Do you get consistent crashed when preference window is opened? This might be true for other floating windows as well (file browser for example when you do `file > open`)

Pratik Borhade added

Status

Needs Information from User

and removed

Status

Needs Triage

labels 2024-02-20 06:38:17 +01:00

Alex Mehler commented

2024-02-20 08:54:36 +01:00

Hi, thanks for the report. Have you switched graphics card in your system?
Also check eventviewer or reliability monitor, they might have captured the error about crash.
Do you get consistent crashed when preference window is opened? This might be true for other floating windows as well (file browser for example when you do file > open)

no it happens once a week or every 2 weeks. i open the preferences and in that moment blender crashes and then i have this error.

Ill check event viewer and reliability monitor next time. Since a few days i havent blender opened that much though becasue im sadly forced to change workflows to aftereffects mainly.

> Hi, thanks for the report. Have you switched graphics card in your system? > Also check eventviewer or reliability monitor, they might have captured the error about crash. > Do you get consistent crashed when preference window is opened? This might be true for other floating windows as well (file browser for example when you do `file > open`) no it happens once a week or every 2 weeks. i open the preferences and in that moment blender crashes and then i have this error. Ill check event viewer and reliability monitor next time. Since a few days i havent blender opened that much though becasue im sadly forced to change workflows to aftereffects mainly.

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blender still crashes when openeing the blender preferences #117342