Icon and text disappeared #40967

New Issue

Jalu Huang · 2014-07-06T09:40:42+02:00

Jalu Huang commented

2014-07-06 09:40:42 +02:00

System Information
OS: Windows 8.1
GPU: GTX 750 Ti

Blender Version
Broken:
2.70a
Icon and text disappeared when user name contain non-ASCII charactor

**System Information** OS: Windows 8.1 GPU: GTX 750 Ti **Blender Version** Broken: 2.70a Icon and text disappeared when user name contain non-ASCII charactor

Jalu Huang commented

2014-07-06 09:40:42 +02:00

Changed status to: 'Open'

Jalu Huang commented

2014-07-06 09:40:42 +02:00

Added subscriber: @ck97756

blender-admin commented

2014-07-06 09:40:42 +02:00

#41591 was marked as duplicate of this issue

Jalu Huang commented

2014-07-06 09:41:08 +02:00

![error.png](https://archive.blender.org/developer/F96823/error.png)

Bastien Montagne commented

2014-07-06 11:16:29 +02:00

Added subscriber: @mont29

Bastien Montagne commented

2014-07-06 11:16:29 +02:00

Most likely a driver bug… We have recurring reports with ugly win8.1… :/

Please:

Try with latest release (2.71);
Check your driver is up to date;
Place this dll next to blender.exe, and see whether it fixes that bug.

Most likely a driver bug… We have recurring reports with ugly win8.1… :/ Please: * Try with latest release (2.71); * Check your driver is up to date; * Place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to blender.exe, and see whether it fixes that bug.

ronan ducluzeau commented

2014-07-07 12:43:47 +02:00

Added subscriber: @zeauro

ronan ducluzeau commented

2014-07-07 12:43:47 +02:00

It looks like you miss or windows8.1 hides in a secret place the folder with UI scripts.
Avoïd to download installer. Try .zip archive.
If you uncompress zip, all (UI scripts and executable) should be in same folder.

It looks like you miss or windows8.1 hides in a secret place the folder with UI scripts. Avoïd to download installer. Try .zip archive. If you uncompress zip, all (UI scripts and executable) should be in same folder.

Jalu Huang commented

2014-07-08 13:07:12 +02:00

The Driver is fine
Maybe is that Microsoft bind the account with email, but the name of user folder is the name of the account not the email

The Driver is fine Maybe is that Microsoft bind the account with email, but the name of user folder is the name of the account not the email

ronan ducluzeau commented

2014-07-08 14:06:08 +02:00

Your problem really looks like the one described at the end of this page of the wiki.
http://wiki.blender.org/index.php/Doc:2.6/Manual/Introduction/Installing_Blender/DirectoryLayout

You should have a folder named 2.70 or 2.71 somewhere created by installer. But Blender does not find it.
At each new version of windows, path dedicated to applications configuration files is changed by microsoft.

So, try to download blender as a .zip archive. Just unzip archive and double-click on blender icon you find in new folder.
It should run with its interface.

Your problem really looks like the one described at the end of this page of the wiki. http://wiki.blender.org/index.php/Doc:2.6/Manual/Introduction/Installing_Blender/DirectoryLayout You should have a folder named 2.70 or 2.71 somewhere created by installer. But Blender does not find it. At each new version of windows, path dedicated to applications configuration files is changed by microsoft. So, try to download blender as a .zip archive. Just unzip archive and double-click on blender icon you find in new folder. It should run with its interface.

Jalu Huang commented

2014-07-08 16:44:32 +02:00

I've already tried the .zip version both 2.70 and 2.71.
But still not working

"C:\Documents and Settings{username}\AppData\Roaming\Blender Foundation\Blender\2.70a"

Is there a way I can know "username" that blender got?

I've already tried the .zip version both 2.70 and 2.71. But still not working "C:\Documents and Settings\{username}\AppData\Roaming\Blender Foundation\Blender\2.70a\" Is there a way I can know "username" that blender got?

Bastien Montagne commented

2014-07-16 17:36:48 +02:00

You did not try the third point in my first message, I think? Place this dll next to blender.exe…

You did not try the third point in my first message, I think? Place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to blender.exe…

Bastien Montagne commented

2014-07-16 17:37:10 +02:00

PS: username is your user account name on windows…

Jalu Huang commented

2014-07-17 05:15:52 +02:00

I've tried already and it didn't work.
BTW, another user on the same computer don't have this problem.

The reason i want to know the "username" is because in the control panel my account name is my full name, and in the task manager my account name become my email (microsoft account). But my home directory only used my first name

I've tried already and it didn't work. BTW, another user on the same computer don't have this problem. The reason i want to know the "username" is because in the control panel my account name is my full name, and in the task manager my account name become my email (microsoft account). But my home directory only used my first name

Sergey Sharybin commented

2014-07-21 12:04:05 +02:00

Added subscriber: @Sergey

Sergey Sharybin commented

2014-07-21 12:04:05 +02:00

@mont29, it's not a driver issue, it's missing scripts.

@ck97756, please start blender from the console, and copy-paste all the error messages to pasteall.org. To help you with the error messages you can do something like blender.exe > log.txt 2>&1 or maybe blender.exe > log.txt not sure how it works on windows.

@mont29, it's not a driver issue, it's missing scripts. @ck97756, please start blender from the console, and copy-paste all the error messages to pasteall.org. To help you with the error messages you can do something like `blender.exe > log.txt 2>&1` or maybe `blender.exe > log.txt` not sure how it works on windows.

Jalu Huang commented

2014-07-22 10:25:23 +02:00

@Sergey http://www.pasteall.org/52983
http://www.pasteall.org/52984

@Sergey http://www.pasteall.org/52983 http://www.pasteall.org/52984

Sergey Sharybin commented

2014-07-28 14:04:35 +02:00

Can you try running blender.exe --factory-startup ? Also, do you have non-ascii characters in your user name?

Can you try running `blender.exe --factory-startup` ? Also, do you have non-ascii characters in your user name?

Jalu Huang commented

2014-08-01 11:09:07 +02:00

@Sergey http://www.pasteall.org/53221
Yes, I do have non-ascii characters in my user name, and I've been emphasized it at the start.

@Sergey http://www.pasteall.org/53221 Yes, I do have non-ascii characters in my user name, and I've been emphasized it at the start.

Bastien Montagne commented

2014-08-09 08:21:33 +02:00

Yuck! Did not see you were using Blender 2.70a!!!

In Blender 2.71 we switched to python 3.4, which solves a bunch of those encoding issues under Windows with non-utf8 default encoding (stupid windows). So please try either latest official release, or a build from our buildbot, issue should be gone!

Yuck! Did not see you were using Blender 2.70a!!! In Blender 2.71 we switched to python 3.4, which solves a bunch of those encoding issues under Windows with non-utf8 default encoding (stupid windows). So please try either latest official release, or a build from [our buildbot](http://builder.blender.org/download), issue should be gone!

Jalu Huang commented

2014-08-09 09:02:08 +02:00

@mont29
I'm sorry, but the problem still remain. Even though I switched to blender 2.71 with python3.4

@mont29 I'm sorry, but the problem still remain. Even though I switched to blender 2.71 with python3.4 ![blender.png](https://archive.blender.org/developer/F102138/blender.png)

Bastien Montagne commented

2014-08-17 10:01:20 +02:00

So it would look we still have issues with utf8 paths on windows… :/

Bastien Montagne commented

2014-08-30 19:55:43 +02:00

Added subscribers: @swkang7229, @NahuelBelich

Bastien Montagne commented

2014-08-30 19:55:43 +02:00

◀ Merged tasks: #41591.

Campbell Barton commented

2014-09-04 04:26:55 +02:00

Added subscriber: @ideasman42

Campbell Barton commented

2014-09-04 04:26:55 +02:00

@ck97756 - there have been 2 fixes for non-ascii paths in Blender since 2.71, could you try to redo the problem with a recent buildbot build?

https://builder.blender.org/download/

If its not fixed, we're going to need exact info,

What codepage your windows is set to,
Whats the exact path/username that fails (empty dir in a ZIP perhaps, so we can ensure the encoding isnt converted by the web browser for example)

@ck97756 - there have been 2 fixes for non-ascii paths in Blender since 2.71, could you try to redo the problem with a recent buildbot build? https://builder.blender.org/download/ If its not fixed, we're going to need exact info, - What codepage your windows is set to, - Whats the exact path/username that fails *(empty dir in a ZIP perhaps, so we can ensure the encoding isnt converted by the web browser for example)*

Jalu Huang commented

2014-09-09 10:32:20 +02:00

Changed status from 'Open' to: 'Resolved'

Jalu Huang closed this issue

2014-09-09 10:32:20 +02:00

Jalu Huang self-assigned this 2014-09-09 10:32:20 +02:00

Jalu Huang commented

2014-09-09 10:32:20 +02:00

The testbuild 2.71-f2597ab works fine.
Thank you.

The testbuild 2.71-f2597ab works fine. Thank you.

Sign in to join this conversation.

No Label

Download

What's New

Blender Studio

Manual

Developers Blog

Documentation

Benchmark

Blender Conference

Development Fund

One-time Donations

Icon and text disappeared #40967