Crash with the latest 2.72 64bit installer #42192

New Issue

Tudor Mazilu · 2014-10-12T13:07:56+02:00

Tudor Mazilu commented

2014-10-12 13:07:56 +02:00

System Information
Windows 7 64bit, Intel i7 4770K 3.5 GHz, MSI GeForce GTX 770 Gaming Twin Frozr IV OC 2GB DDR5 256-bit

Blender Version
Blender 2.72, 64bit from the latest installer that you can download from blender.org blender-2.72-windows64.exe

Short description of error
The installation worked ok. When I try to start it, I get the error: "Blender has stopped working. A problem caused the program to stop working correctly..."

This is what I get when I run it from the console:
D:\Blender Foundation\blender>blender.exe -d
Switching to fully guarded memory allocator.
Blender 2.72 (sub 0)
Build: 2014-10-03 16:49:17 Windows:32bit Release
argv- [x] = blender-app.exe
argv- [x] = -d
read file

Version 267 sub 1 date 1970-01-01 00:00 hash

ordered
OBCube
OBLamp
OBCamera
found bundled python: D:\Blender Foundation\blender\2.72\python

After this it crashes.

**System Information** Windows 7 64bit, Intel i7 4770K 3.5 GHz, MSI GeForce GTX 770 Gaming Twin Frozr IV OC 2GB DDR5 256-bit **Blender Version** Blender 2.72, 64bit from the latest installer that you can download from blender.org blender-2.72-windows64.exe **Short description of error** The installation worked ok. When I try to start it, I get the error: "Blender has stopped working. A problem caused the program to stop working correctly..." This is what I get when I run it from the console: D:\Blender Foundation\blender>blender.exe -d Switching to fully guarded memory allocator. Blender 2.72 (sub 0) Build: 2014-10-03 16:49:17 Windows:32bit Release argv- [x] = blender-app.exe argv- [x] = -d read file ``` Version 267 sub 1 date 1970-01-01 00:00 hash ``` ordered OBCube OBLamp OBCamera found bundled python: D:\Blender Foundation\blender\2.72\python After this it crashes.

Tudor Mazilu commented

2014-10-12 13:07:56 +02:00

Changed status to: 'Open'

Tudor Mazilu commented

2014-10-12 13:07:56 +02:00

Added subscriber: @nautilus_me

blender-admin commented

2014-10-12 13:07:56 +02:00

#42193 was marked as duplicate of this issue

Tudor Mazilu commented

2014-10-12 13:13:20 +02:00

I also tried the zipped version. The same problem appears. I installed in C:/Program Files as well as in D:\Blender Foundation\blender. The console was started with Admin rights.

Bastien Montagne commented

2014-10-12 14:07:24 +02:00

Added subscriber: @mont29

Bastien Montagne commented

2014-10-12 14:07:24 +02:00

First of all, why use blender 32bits version on a 64bit OS? Please try with the 64bit blender release.

Please ensure you have both OS and drivers fully up-to-date. You can also try to put this dll next to your blender.exe, and see whether it works with it (software OpenGL, will be slow, but eliminates any potential issue with GPU drivers).

First of all, why use blender 32bits version on a 64bit OS? Please try with the 64bit blender release. Please ensure you have both OS and drivers fully up-to-date. You can also try to put [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe, and see whether it works with it (software OpenGL, will be slow, but eliminates any potential issue with GPU drivers).

Bastien Montagne commented

2014-10-12 14:08:50 +02:00

Added subscriber: @MartijnBerger

Bastien Montagne commented

2014-10-12 15:48:48 +02:00

Added subscriber: @Plentyy

Tudor Mazilu commented

2014-10-12 17:59:58 +02:00

If it was a 32bit Blender, this is what I downloaded when I selected the 64 bit version. The installer that I used is called blender-2.72-windows64.ex; the zip blender-2.72-windows64.zip.
The nVidia drivers are up to date. I restarted the computer and I still get the same error.

If it was a 32bit Blender, this is what I downloaded when I selected the 64 bit version. The installer that I used is called blender-2.72-windows64.ex; the zip blender-2.72-windows64.zip. The nVidia drivers are up to date. I restarted the computer and I still get the same error.

Bastien Montagne commented

2014-10-12 18:10:15 +02:00

Eeeeeh, wondering why you get Build: 2014-10-03 16:49:17 Windows:32bit Release from the console them??? Martijn?

Anyway, do you also have your OS up to date (with all MS updates installed)?

Eeeeeh, wondering why you get `Build: 2014-10-03 16:49:17 Windows:32bit Release` from the console them??? Martijn? Anyway, do you also have your OS up to date (with all MS updates installed)?

Tudor Mazilu commented

2014-10-12 23:03:20 +02:00

I do have my Windows 7 up to date. Any other things I can check?

Tudor Mazilu commented

2014-10-13 17:55:41 +02:00

I tried installing 2.71 but the installer crashes at: Execute: "C:\Program Files\Blender Foundation\Blender\blender.exe" -r. The zip file also crashes when I try to run it after it prints in the console "Switching to fully guarded memory allocator."

Tudor Mazilu commented

2014-10-13 18:08:38 +02:00

I also tried the latest 2.72 build. Same thing happens

D:\Blender Foundation\blender-2.72-ee5936c-win64>blender.exe -d
Switching to fully guarded memory allocator.
Blender 2.72 (sub 1)
Build: 2014-10-12 04:47:15 Windows:64bit Release
argv- [x] = blender-app.exe
argv- [x] = -d
read file

Version 267 sub 1 date 1970-01-01 00:00 hash

ordered
OBCube
OBLamp
OBCamera
found bundled python: D:\Blender Foundation\blender-2.72-ee5936c-win64\2.72\python

I also tried the latest 2.72 build. Same thing happens D:\Blender Foundation\blender-2.72-ee5936c-win64>blender.exe -d Switching to fully guarded memory allocator. Blender 2.72 (sub 1) Build: 2014-10-12 04:47:15 Windows:64bit Release argv- [x] = blender-app.exe argv- [x] = -d read file ``` Version 267 sub 1 date 1970-01-01 00:00 hash ``` ordered OBCube OBLamp OBCamera found bundled python: D:\Blender Foundation\blender-2.72-ee5936c-win64\2.72\python

Tudor Mazilu commented

2014-10-13 18:13:43 +02:00

Version blender-2.70a-windows64.zip works for me with default settings.

Bastien Montagne commented

2014-10-14 08:26:13 +02:00

Hmmmm… last point to check, did you install the VC2013 runtime, as said on win download page?

Hmmmm… last point to check, did you install the [VC2013 runtime](http://www.microsoft.com/en-us/download/details.aspx?id=40784), as said on win download page?

Martijn Berger commented

2014-10-14 08:52:23 +02:00

Do you have sp1 installed? Is your windows fully updated?

Tudor Mazilu commented

2014-10-14 19:39:22 +02:00

Hi again. I had some problems with the Windows Update service which was failing to run and I didn't notice it until now. There were a couple of updates that needed installing. I can confirm that Blender 2.72 win64 works on my machine. Sorry for all of the trouble.

Martijn Berger commented

2014-10-14 20:13:17 +02:00

Changed status from 'Open' to: 'Archived'

Martijn Berger closed this issue

2014-10-14 20:13:17 +02:00

Martijn Berger self-assigned this 2014-10-14 20:13:17 +02:00

Martijn Berger commented

2014-10-14 20:13:17 +02:00

Happy it works for you

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Crash with the latest 2.72 64bit installer #42192