Blender 2.75 RC2 is closed when trying to open "System" in the "user preferences #45218

New Issue

Tim Sindermann · 2015-06-28T09:50:57+02:00

Tim Sindermann commented

2015-06-28 09:50:57 +02:00

System Information
Windows 7 64 Bit GPU ATI Radeon HD 4800 Series

Blender Version
Blender 2.75 RC 2

Broken: (example: 2.69.7 4b206af, see splash screen)

Worked: (optional)

Short description of error
Blender is closed when i try to open the "System" window in the user-preferences.

Exact steps for others to reproduce the error
file - userpreferences - System

Based on a (as simple as possible) attached .blend file with minimum amount of steps

**System Information** Windows 7 64 Bit GPU ATI Radeon HD 4800 Series **Blender Version** Blender 2.75 RC 2 Broken: (example: 2.69.7 4b206af, see splash screen) Worked: (optional) **Short description of error** Blender is closed when i try to open the "System" window in the user-preferences. **Exact steps for others to reproduce the error** file - userpreferences - System Based on a (as simple as possible) attached .blend file with minimum amount of steps

Tim Sindermann commented

2015-06-28 09:50:57 +02:00

Changed status to: 'Open'

Tim Sindermann commented

2015-06-28 09:50:57 +02:00

Added subscriber: @vegatetis

blender-admin commented

2015-06-28 09:50:57 +02:00

#45294 was marked as duplicate of this issue

Bastien Montagne commented

2015-06-28 09:58:53 +02:00

Added subscribers: @Sergey, @mont29

Bastien Montagne commented

2015-06-28 09:58:53 +02:00

Please:

Ensure both your OS and drivers are fully up-to-date.
Try to disable any running antivirus.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Attach here the report generated by Help -> System Info.
Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

@Sergey might also be an issue with 'compute device' listing (since it seems to only crash in 'System' tab)?

Please: * Ensure both your OS and drivers are fully up-to-date. * Try to disable any running antivirus. * Try the latest build from [our buildbot](https://builder.blender.org/download). * Try to start Blender in factory settings (`--factory-startup` commandline option) (this will ensure whether this is a userpref or addon issue or not). * Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). * Attach here the report generated by Help -> System Info. * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not). @Sergey might also be an issue with 'compute device' listing (since it seems to only crash in 'System' tab)?

Campbell Barton commented

2015-06-30 08:18:44 +02:00

Added subscriber: @ideasman42

Campbell Barton commented

2015-06-30 08:18:44 +02:00

This is most likely a driver bug exposed by drawing the 'Normal' buttons.
Some graphics cards have issues with this ~ multiple OpenGL windows (contexts), and using display lists (see: ui_draw_but_UNITVEC).

This is most likely a driver bug exposed by drawing the 'Normal' buttons. Some graphics cards have issues with this ~ multiple OpenGL windows (contexts), and using display lists (see: `ui_draw_but_UNITVEC`).

Sergey Sharybin commented

2015-07-02 08:53:48 +02:00

Another idea would be that it's OpenCL device enumeration crashes (due to bug in driver?). Does Help->System Info work for you?

Sergey Sharybin commented

2015-07-02 08:54:29 +02:00

Eeek, sent too fast, sorry for spam.

Does it happen with 2.74 release? And what about 2.75 final release?

Eeek, sent too fast, sorry for spam. Does it happen with 2.74 release? And what about 2.75 final release?

Bastien Montagne commented

2015-07-03 19:02:20 +02:00

From #45294:

Windows 7 64 bit
ATI Radeon HD 4800 Series
Driver Package 8.97.100.11-130429a-158498C-ATI
Opel GL Version 6.14.10.11672

Blender is closed when trying to open the System tab in user preferences or System info in the help menu

This really smells like device listing issue…

From #45294: > Windows 7 64 bit > ATI Radeon HD 4800 Series > Driver Package 8.97.100.11-130429a-158498C-ATI > Opel GL Version 6.14.10.11672 > > Blender is closed when trying to open the System tab in user preferences or System info in the help menu This really smells like device listing issue…

Tim Sindermann commented

2015-07-03 19:35:24 +02:00

Blender 2.74 and earlier are working fine on the System.
The issue came up with 2.75 RC2 and release the first time.

Is that device listing issue an internal problem of blender itself or
was it just caused by my outdated GPU Drivers from 2013?
I did not find newer drivers on the ATI homepage for the Radeon HD 4800.

Blender 2.74 and earlier are working fine on the System. The issue came up with 2.75 RC2 and release the first time. Is that device listing issue an internal problem of blender itself or was it just caused by my outdated GPU Drivers from 2013? I did not find newer drivers on the ATI homepage for the Radeon HD 4800. ```

Guram commented

2015-07-06 08:48:27 +02:00

Added subscriber: @guramarx

Guram commented

2015-07-06 08:48:27 +02:00

Hello, first time posting here although I'm unsure if I should post in here or actually start a new bug topic?

Generally I have the same issue like this one here but for the official 2.75(c6b042b) release, the user preference crashes whether through the file menu or viewport or hotkeys(CTRL+ALT+U) and also "system info" command will result in crashing blender too

System Information
intel i7, windows 7, nvidia 750ti

Hello, first time posting here although I'm unsure if I should post in here or actually start a new bug topic? Generally I have the same issue like this one here but for the official 2.75(c6b042b) release, the user preference crashes whether through the file menu or viewport or hotkeys(CTRL+ALT+U) and also "system info" command will result in crashing blender too **System Information** intel i7, windows 7, nvidia 750ti

Sergey Sharybin commented

2015-07-07 20:36:09 +02:00

Do you guys mind testing following things:

Does Help -> System Info crash for you? If not, please attach the system-info.txt generated by it here
Grab latest win64 build from https://builder.blender.org/download/ and run with CYCLES_OPENCL_TEST environment variable set to NONE and see if it has any affect on the crash.

Do you guys mind testing following things: - Does Help -> System Info crash for you? If not, please attach the system-info.txt generated by it here - Grab latest win64 build from https://builder.blender.org/download/ and run with CYCLES_OPENCL_TEST environment variable set to NONE and see if it has any affect on the crash.

Sergey Sharybin commented

2015-07-07 20:40:41 +02:00

Oops, forgot to mention in the previous reply,

@vegatetis, even tho yuo're using old card you should be able to download latest catalyst driver from http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

I'm using beta catalyst here and it works fine with HD5450 (at least it doesn't crash, don't think OpenCL will work on it).

Oops, forgot to mention in the previous reply, @vegatetis, even tho yuo're using old card you should be able to download latest catalyst driver from http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 I'm using beta catalyst here and it works fine with HD5450 (at least it doesn't crash, don't think OpenCL will work on it).

Tim Sindermann commented

2015-07-08 06:19:56 +02:00

@vegatetis, even tho yuo're using old card you should be able to download latest catalyst driver from http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

I'm using beta catalyst here and it works fine with HD5450 (at least it doesn't crash, don't think OpenCL will work on it).

@Sergey Sharybin (Sergey)
i have installed the catalyst Omega and the beta from your link, but they did not change anything in the system. The newest Driver for HD 4800 found by autodetect is from 2013 also .
blender 2.75 relase still crashes on help system info and user pref system tab.

> @vegatetis, even tho yuo're using old card you should be able to download latest catalyst driver from http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 > > I'm using beta catalyst here and it works fine with HD5450 (at least it doesn't crash, don't think OpenCL will work on it). @Sergey Sharybin (Sergey) i have installed the catalyst Omega and the beta from your link, but they did not change anything in the system. The newest Driver for HD 4800 found by autodetect is from 2013 also . blender 2.75 relase still crashes on help system info and user pref system tab. ```

perfection cat commented

2015-07-08 07:06:14 +02:00

Added subscriber: @sindra1961

perfection cat commented

2015-07-08 07:06:14 +02:00

Does catalyst Omega support HD 4800?
I feel like having seen it was written that it does not support HD 4800.
However, possibly it may be my misunderstanding.

Does catalyst Omega support HD 4800? I feel like having seen it was written that it does not support HD 4800. However, possibly it may be my misunderstanding.

perfection cat commented

2015-07-08 07:10:38 +02:00

AMDCatalystOmegaWINReleaseNotes here

AMDCatalystOmegaWINReleaseNotes [here ](http://support.amd.com/en-us/kb-articles/Pages/AMDCatalystOmegaWINReleaseNotes.aspx)

Sergey Sharybin commented

2015-07-08 12:13:48 +02:00

@sindra1961, well seems they're supporting HD5xxx series but not HD4xxx series, eh.

@vegatetis, did you try the experiment with CYCLES_OPENCL_TEST environment variable set to NONE?

@sindra1961, well seems they're supporting HD5xxx series but not HD4xxx series, eh. @vegatetis, did you try the experiment with CYCLES_OPENCL_TEST environment variable set to NONE?

Tim Sindermann commented

2015-07-08 13:44:57 +02:00

@Sergey Sharybin (Sergey) ,

sorry i have no idea, how to access the environment variables because i am still a beginner in using blender.

@ perfection cat (sindra1961),

I think , i can forget about GPU Rendering with blender on my system. It simply seems too old.

@Sergey Sharybin (Sergey) , sorry i have no idea, how to access the environment variables because i am still a beginner in using blender. @ perfection cat (sindra1961), I think , i can forget about GPU Rendering with blender on my system. It simply seems too old.

perfection cat commented

2015-07-09 01:00:26 +02:00

@vegatetis:
I think that you should change it to an appropriate driver if it is not supported.
I think that you understand it if you look at here about the usage of the environment variable.
Blender-Cycles-AMD-Opencl-It-s-possible-working-now

@vegatetis: I think that you should change it to an appropriate driver if it is not supported. I think that you understand it if you look at here about the usage of the environment variable. [Blender-Cycles-AMD-Opencl-It-s-possible-working-now ](http://www.blenderartists.org/forum/showthread.php?302079-Blender-Cycles-AMD-Opencl-It-s-possible-working-now)

Sergey Sharybin commented

2015-07-09 12:12:53 +02:00

@sindra1961, blender should not crash even if you can't sue GPU for rendering.

@vegatetis, open command line prompt, type set CYCLES_OPENCL_TEST=NONE, then type full path to blender.exe and run it from the same terminal.

@sindra1961, blender should not crash even if you can't sue GPU for rendering. @vegatetis, open command line prompt, type `set CYCLES_OPENCL_TEST=NONE`, then type full path to blender.exe and run it from the same terminal.

Tim Sindermann commented

2015-07-09 17:35:50 +02:00

@ perfection cat (sindra1961)
the latest driver for HD4800 (found by autodetect on ATI Homepage) was already installed when the issue came up. Ive tried some earlier drives also.

@Sergey Sharybin (Sergey)
ive typed that into the CMD Window"

set CYCLES_OPENCL_TEST=NONE C:\Program Files\Blender Foundation\Blender\blender.exe

Nothing changes.

@ perfection cat (sindra1961) the latest driver for HD4800 (found by autodetect on ATI Homepage) was already installed when the issue came up. Ive tried some earlier drives also. @Sergey Sharybin (Sergey) ive typed that into the CMD Window" ``` ``` set CYCLES_OPENCL_TEST=NONE C:\Program Files\Blender Foundation\Blender\blender.exe Nothing changes.

perfection cat commented

2015-07-10 01:27:19 +02:00

@vegatetis:
This is right.

set CYCLES_OPENCL_TEST=NONE
blender.exe

@vegatetis: This is right. ``` set CYCLES_OPENCL_TEST=NONE blender.exe ```

perfection cat commented

2015-07-10 01:31:37 +02:00

Because blender is installed in the prescribed place, you do not need to write it in full path.
Because he considers that the prescribed place does not have it, @Sergey says to appoint it in full path.

Because blender is installed in the prescribed place, you do not need to write it in full path. Because he considers that the prescribed place does not have it, @Sergey says to appoint it in full path.

Tim Sindermann commented

2015-07-10 03:10:00 +02:00

@perfection cat (sindra 1961)

i have tried" set CYCLES_OPENCL_TEST=NONE blender.exe "in the CMD Window

Nothing changes.
I have no idea what iam doing wrong.

@perfection cat (sindra 1961) i have tried" set CYCLES_OPENCL_TEST=NONE blender.exe "in the CMD Window Nothing changes. I have no idea what iam doing wrong.

perfection cat commented

2015-07-10 05:37:46 +02:00

They are separate commands.

set CYCLES_OPENCL_TEST=NONE

Push Enter key.

blender.exe

Push Enter key.

They are separate commands. ``` set CYCLES_OPENCL_TEST=NONE ``` Push Enter key. ``` blender.exe ``` Push Enter key.

Aris Saputra commented

2015-07-10 06:28:31 +02:00

Added subscriber: @kurocle

Aris Saputra commented

2015-07-10 06:28:31 +02:00

i have try set opencl=none, and it works :D
but in the other way i still have UserPref>Syetem Crash if i run blender.exe from start menu
can it be set to opencl=none permanently? thanks

i have try set opencl=none, and it works :D but in the other way i still have UserPref>Syetem Crash if i run blender.exe from start menu can it be set to opencl=none permanently? thanks

perfection cat commented

2015-07-10 08:34:17 +02:00

@kurocle:
I think that you put the .bat file which you wrote the command to the desktop, and you should use it.
example.bat

@kurocle: I think that you put the .bat file which you wrote the command to the desktop, and you should use it. [example.bat](https://archive.blender.org/developer/F205377/example.bat)

perfection cat commented

2015-07-10 08:37:23 +02:00

@kurocle:
If you double-click the file, blender runs.
But you open the file in text editor and must make path of blender agree with your environment.

@kurocle: If you double-click the file, blender runs. But you open the file in text editor and must make path of blender agree with your environment.

Aris Saputra commented

2015-07-10 13:00:29 +02:00

yeah... get it :D thanks @sindra1961

it works when adding this (" ") :D

set CYCLES_OPENCL_TEST=NONE
"C:\Program Files\Blender Foundation\Blender\blender.exe"

yeah... get it :D thanks @sindra1961 it works when adding this (" ") :D set CYCLES_OPENCL_TEST=NONE "C:\Program Files\Blender Foundation\Blender\blender.exe"

Tim Sindermann commented

2015-07-10 19:50:25 +02:00

Thanks alot@perfection cat (sindra1961)

                 @Aris Saputra (kurocle)

It is working now with added (" ")in the path and the edited example.bat file. :)

Help-system info and userpreferences-system tab are working fine. No chrashes anymore.

Thanks alot@perfection cat (sindra1961) ``` @Aris Saputra (kurocle) ``` It is working now with added (" ")in the path and the edited example.bat file. :) Help-system info and userpreferences-system tab are working fine. No chrashes anymore. ```

Sergey Sharybin commented

2015-07-11 10:49:35 +02:00

Just for clarification, while this environment variable allows you guys to use blender, i'm still trying to find a real fix for this.

Seems i can not reproduce it with any hardware we've got here in the studio, so the plan will be to improve logging in our opencl-info application and then i'll ask you guys to rub it locally and share the logs form it. Will try to finish it over the weekend.

Just for clarification, while this environment variable allows you guys to use blender, i'm still trying to find a real fix for this. Seems i can not reproduce it with any hardware we've got here in the studio, so the plan will be to improve logging in our opencl-info application and then i'll ask you guys to rub it locally and share the logs form it. Will try to finish it over the weekend.

Sergey Sharybin commented

2015-07-11 15:16:25 +02:00

Do have test application ready. Fixed some issues with it and added some extra logging to it. So please download clinfo from ftp://ftp.blender.org/sergey/clinfo/ and run it from the terminal and attach output log from it here.

P.S. For those who're interested in sources, there they are: https://github.com/Nazg-Gul/clinfo

Do have test application ready. Fixed some issues with it and added some extra logging to it. So please download clinfo from ftp://ftp.blender.org/sergey/clinfo/ and run it from the terminal and attach output log from it here. P.S. For those who're interested in sources, there they are: https://github.com/Nazg-Gul/clinfo

Tim Sindermann commented

2015-07-11 20:50:48 +02:00

@ Sergey Sharybin (Sergey)

I have just tryed the test application , but it chashes.
Windows says that its beeing closed, because a problem occured.

@ Sergey Sharybin (Sergey) I have just tryed the test application , but it chashes. Windows says that its beeing closed, because a problem occured.

Sergey Sharybin commented

2015-07-11 20:53:05 +02:00

Did it print anything in the console?

Tim Sindermann commented

2015-07-11 21:16:58 +02:00

I can read that:

Symboltable
Platform IDs : 000007FEF4751290
Device IDs : 000007FEF47513D0
Platform Info: 000007FEF4751370
Device Info : 000007FEF4751440
Getting Number of Platforms . . .

Then the windows problem popup opens

I can read that: Symboltable Platform IDs : 000007FEF4751290 Device IDs : 000007FEF47513D0 Platform Info: 000007FEF4751370 Device Info : 000007FEF4751440 Getting Number of Platforms . . . Then the windows problem popup opens

Sergey Sharybin commented

2015-07-11 23:21:02 +02:00

@guramarx, can you do the same test with clinfo application?