Blender won't load; Grey screen; AMD drivers quit; Blender Not responding #74100

New Issue

Mary · 2020-02-22T04:56:03+01:00

Mary commented

2020-02-22 04:56:03 +01:00

System Information
Operating system: Windows 8
Graphics card: AMD Radeon HD 7600 Series

Blender Version
Broken: 2.82
Worked: 2.79

Exact steps for others to reproduce the error
I click to open blender. The cmd screen appears and stays black. Blender appears to open, but remains gray. A message displays at the bottom right corner of the screen mentioning the AMD drivers stopped working. At the very top, it then says Blender (Not Responding) and I have to force close the application.

I located a post that matches my problem exactly-they have the same graphics card, blender version, and OS: https://developer.blender.org/T58629

It appears the new version of Blender does not support my graphics card: https://code.blender.org/2019/04/supported-gpus-in-blender-2-80/

**System Information** Operating system: Windows 8 Graphics card: AMD Radeon HD 7600 Series **Blender Version** Broken: 2.82 Worked: 2.79 **Exact steps for others to reproduce the error** I click to open blender. The cmd screen appears and stays black. Blender appears to open, but remains gray. A message displays at the bottom right corner of the screen mentioning the AMD drivers stopped working. At the very top, it then says Blender (Not Responding) and I have to force close the application. I located a post that matches my problem exactly-they have the same graphics card, blender version, and OS: https://developer.blender.org/T58629 It appears the new version of Blender does not support my graphics card: https://code.blender.org/2019/04/supported-gpus-in-blender-2-80/

Mary commented

2020-02-22 04:56:03 +01:00

Added subscriber: @dealingwithdigits

Mary changed title from ~~Blender has never been able to work on this PC~~ to Blender won't load Grey screen AMD drivers quit Blender Not responding

2020-02-22 04:56:57 +01:00

Ankit Meel commented

2020-02-22 06:10:20 +01:00

Added subscriber: @ankitm

Ankit Meel commented

2020-02-22 06:10:20 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Ankit Meel commented

2020-02-22 06:10:20 +01:00

Please add the files which blender_debug_log.cmd while running tells you to. It is in the same directory as blender.
get 2.83 feb 22 from https://builder.blender.org/download/ and recheck.
I'm not sure why you'd add a blend file but it is not present anyway.

- Please add the files which blender_debug_log.cmd while running tells you to. It is in the same directory as blender. - get 2.83 feb 22 from https://builder.blender.org/download/ and recheck. - I'm not sure why you'd add a blend file but it is not present anyway.

Ankit Meel changed title from ~~Blender won't load Grey screen AMD drivers quit Blender Not responding~~ to Blender won't load; Grey screen; AMD drivers quit; Blender Not responding

2020-02-22 06:12:08 +01:00

Robert Guetzkow commented

2020-02-22 12:16:34 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-02-22 12:16:34 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Robert Guetzkow closed this issue

2020-02-22 12:16:34 +01:00

Robert Guetzkow self-assigned this 2020-02-22 12:16:34 +01:00

Robert Guetzkow commented

2020-02-22 12:16:34 +01:00

The [Radeon HD 7000M series ]] and https:*en.wikipedia.org/wiki/Radeon_HD_7000_series with the 76xx numbers have the TeraScale architecture. They do not fulfill the [ https://www.blender.org/download/requirements/ | minimum requirements for running Blender 2.8x. It requires at least the GCN first generation architecture for AMD GPUs.

The [Radeon HD 7000M series ]] and [[ https:*en.wikipedia.org/wiki/Radeon_HD_7000_series | Radeon HD 7000 series ]] with the 76xx numbers have the TeraScale architecture. They do not fulfill the [[ https://www.blender.org/download/requirements/ | minimum requirements ](https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Radeon_HD_7000M_series) for running Blender 2.8x. It requires at least the GCN first generation architecture for AMD GPUs.

Mary commented

2020-02-22 18:25:01 +01:00

Is it possible to update my graphics card in a laptop?

Robert Guetzkow commented

2020-02-22 19:26:04 +01:00

@dealingwithdigits I'm not sure. Hardware replacement for laptops is usually a bit difficult and sometimes impossible if the parts are soldered. Unfortunately helping with hardware upgrades is not something that we can do on the bug tracker.

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Blender won't load; Grey screen; AMD drivers quit; Blender Not responding #74100