2.82 Crashes at Startup No Debug Output #75143

New Issue

Adam · 2020-03-27T20:39:20+01:00

Adam commented

2020-03-27 20:39:20 +01:00

System Information
Operating system: Win 8 Pro
Graphics card: XFXR9270X

  Driver package version: 14.10.1006-140417a-171099C
  Catalyst Version: 14.4
  Direct3D Version: 9.14.10.01029
  OpenGL Version: 6.14.10.12874
  AMD Catalyst Control Center Version: 2014.0417.2226.38446

Blender Version
Broken: blender-2.82a-windows64.m
Worked: blender-2.79b, 2018-03-22 14:10, f4dc9f9d68

Short description of error
Start latest version of blender (2.82) and it crashes before fully loading.

Exact steps for others to reproduce the error
Start latest version of blender (2.82) and it crashes before fully loading. Blender window opens and other small window (cmd window?) opens, Blender window is filled in with gray color and crashes in about 2 seconds before any graphics or menus are loaded. Running "blender_debug_log.cmd" has the same affect, log files are attached. Note "blender_debug_output.txt" is created but empty. Blender 2.79b works as expected. The experimental build blender-2.83 crashes also. Windows 8 is up to date and re-installed the latest video card drivers from AMD.

blender_debug_output.txt

blender_system_info.txt

**System Information** Operating system: Win 8 Pro Graphics card: XFXR9270X ``` Driver package version: 14.10.1006-140417a-171099C Catalyst Version: 14.4 Direct3D Version: 9.14.10.01029 OpenGL Version: 6.14.10.12874 AMD Catalyst Control Center Version: 2014.0417.2226.38446 ``` **Blender Version** Broken: blender-2.82a-windows64.m Worked: blender-2.79b, 2018-03-22 14:10, f4dc9f9d68b **Short description of error** Start latest version of blender (2.82) and it crashes before fully loading. **Exact steps for others to reproduce the error** Start latest version of blender (2.82) and it crashes before fully loading. Blender window opens and other small window (cmd window?) opens, Blender window is filled in with gray color and crashes in about 2 seconds before any graphics or menus are loaded. Running "blender_debug_log.cmd" has the same affect, log files are attached. Note "blender_debug_output.txt" is created but empty. Blender 2.79b works as expected. The experimental build blender-2.83 crashes also. Windows 8 is up to date and re-installed the latest video card drivers from AMD. [blender_debug_output.txt](https://archive.blender.org/developer/F8430808/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F8430809/blender_system_info.txt)

Adam commented

2020-03-27 20:39:20 +01:00

Added subscriber: @adamflyer

Ankit Meel commented

2020-03-28 07:59:43 +01:00

Added subscriber: @ankitm

Ankit Meel commented

2020-03-28 07:59:43 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Ankit Meel commented

2020-03-28 07:59:43 +01:00

Please run blender_debug_gpu_glitchworkaround.cmd and upload the files

Brecht Van Lommel commented

2020-03-28 14:01:03 +01:00

Added subscriber: @brecht

Brecht Van Lommel commented

2020-03-28 14:01:03 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Brecht Van Lommel closed this issue

2020-03-28 14:01:03 +01:00

Brecht Van Lommel self-assigned this 2020-03-28 14:01:03 +01:00

Brecht Van Lommel commented

2020-03-28 14:01:03 +01:00

Driver version 2014.0417.2226.38446 is too old (from 2014). We do not support it anymore.

There is a newer driver for Windows 8.1 which should work:
https://www.amd.com/en/support/graphics/amd-radeon-r9-series/amd-radeon-r9-200-series/amd-radeon-r9-270x

If you're on Windows 8.0, I'm afraid running Blender 2.8x is simply not supported with this graphics card.

Driver version 2014.0417.2226.38446 is too old (from 2014). We do not support it anymore. There is a newer driver for Windows 8.1 which should work: https://www.amd.com/en/support/graphics/amd-radeon-r9-series/amd-radeon-r9-200-series/amd-radeon-r9-270x If you're on Windows 8.0, I'm afraid running Blender 2.8x is simply not supported with this graphics card.

Adam commented

2020-03-28 15:45:29 +01:00

In #75143#899238, @ankitm wrote:
Please run blender_debug_gpu_glitchworkaround.cmd and upload the files

Files generated form running "blender_debug_gpu_glitchworkaround.cmd" here:
blender_debug_output.txt

blender_system_info.txt

In #75143#899370, @brecht wrote:
Driver version 2014.0417.2226.38446 is too old (from 2014). We do not support it anymore.

There is a newer driver for Windows 8.1 which should work:
https://www.amd.com/en/support/graphics/amd-radeon-r9-series/amd-radeon-r9-200-series/amd-radeon-r9-270x

If you're on Windows 8.0, I'm afraid running Blender 2.8x is simply not supported with this graphics card.

Thank you for the explanation. Since running 8.1 is not an option for me because of comparability issues with other programs hopefully I can find a driver to work on a linux.
The only program requirements I have found (https://www.blender.org/download/requirements/) require Win 10, 8, or 7 and open GL 3.3 or higher. Per AMD: "Full support for OpenGL 4.4", for my driver (Driver version 2014.0417.2226.38446).

> In #75143#899238, @ankitm wrote: > Please run blender_debug_gpu_glitchworkaround.cmd and upload the files Files generated form running "blender_debug_gpu_glitchworkaround.cmd" here: [blender_debug_output.txt](https://archive.blender.org/developer/F8431837/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F8431838/blender_system_info.txt) > In #75143#899370, @brecht wrote: > Driver version 2014.0417.2226.38446 is too old (from 2014). We do not support it anymore. > > There is a newer driver for Windows 8.1 which should work: > https://www.amd.com/en/support/graphics/amd-radeon-r9-series/amd-radeon-r9-200-series/amd-radeon-r9-270x > > If you're on Windows 8.0, I'm afraid running Blender 2.8x is simply not supported with this graphics card. Thank you for the explanation. Since running 8.1 is not an option for me because of comparability issues with other programs hopefully I can find a driver to work on a linux. The only program requirements I have found (https://www.blender.org/download/requirements/) require Win 10, 8, or 7 and open GL 3.3 or higher. Per AMD: "Full support for OpenGL 4.4", for my driver (Driver version 2014.0417.2226.38446).

Brecht Van Lommel commented

2020-03-28 16:22:53 +01:00

I've updated the requirements now to be 8.1.

While the drivers may support recent enough OpenGL versions, the implementations have bugs that we can't work around easily.

I've updated the requirements now to be 8.1. While the drivers may support recent enough OpenGL versions, the implementations have bugs that we can't work around easily.

Sign in to join this conversation.

No Label

Download

What's New

Blender Studio

Manual

Developers Blog

Documentation

Benchmark

Blender Conference

Development Fund

One-time Donations

2.82 Crashes at Startup No Debug Output #75143