Blender 2.82a is crashing #77045

New Issue

Michael M Guta · 2020-05-25T09:09:25+02:00

Michael M Guta commented

2020-05-25 09:09:25 +02:00

System Information
Operating system: Windows 10
Graphics card: Nvidia GTX 1070 8GB GDDR5

Blender Version
Broken: 2.82a
Worked:

Short description of error
I just purchased a course on Udemy for how to use Blender. After downloading and installing the program, it just crashes. I tried reinstalling it, using the zip file and starting it as an administrator. Nothing doing.
Can you please help me figure this out.

My computer is a:
Dell XPS 8930
8th Generation Intel Core i7-8 700 6-Core Processor (12MB Cache, up to 4.6 GHz)
16GB RAM
M.2 256GB PCIe x4 SSD + 2TB 7200 rpm Hard Drive

Thank you for all your help.

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

**System Information** Operating system: Windows 10 Graphics card: Nvidia GTX 1070 8GB GDDR5 **Blender Version** Broken: 2.82a Worked: **Short description of error** I just purchased a course on Udemy for how to use Blender. After downloading and installing the program, it just crashes. I tried reinstalling it, using the zip file and starting it as an administrator. Nothing doing. Can you please help me figure this out. My computer is a: Dell XPS 8930 8th Generation Intel Core i7-8 700 6-Core Processor (12MB Cache, up to 4.6 GHz) 16GB RAM M.2 256GB PCIe x4 SSD + 2TB 7200 rpm Hard Drive Thank you for all your help. **Exact steps for others to reproduce the error** Based on the default startup or an attached .blend file (as simple as possible).

Michael M Guta commented

2020-05-25 09:09:25 +02:00

Added subscriber: @mmguta

blender-admin commented

2020-05-25 09:09:25 +02:00

#77122 was marked as duplicate of this issue

Robert Guetzkow commented

2020-05-25 10:12:43 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-05-25 10:12:43 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Robert Guetzkow commented

2020-05-25 10:12:43 +02:00

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you two files. Add them to your bug report by clicking on the upload button as shown in the screenshot below.

Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you two files. Add them to your bug report by clicking on the upload button as shown in the screenshot below. ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Michael M Guta commented

2020-05-25 12:06:48 +02:00

blender_system_info.txt

blender_debug_output.txt

[blender_system_info.txt](https://archive.blender.org/developer/F8552608/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8552607/blender_debug_output.txt)

Jeroen Bakker commented

2020-05-25 12:35:00 +02:00

Added subscriber: @Jeroen-Bakker

Jeroen Bakker commented

2020-05-25 12:35:00 +02:00

@mmguta please install the latest GPU driver from the Intel website. It might be that you need to uninstall your dell drivers first.

To upgrade to the latest driver, see here for more information: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html

@mmguta please install the latest GPU driver from the Intel website. It might be that you need to uninstall your dell drivers first. To upgrade to the latest driver, see here for more information: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html

Michael M Guta commented

2020-05-25 17:54:20 +02:00

Hi Jeroen,

I did as you instructed and still nothing.

Any other suggestions?

Thank you,
Michael

Hi Jeroen, I did as you instructed and still nothing. Any other suggestions? Thank you, Michael

Jeroen Bakker commented

2020-05-25 18:28:44 +02:00

Please upload the new system info so we can be sure what driver you’re using

Michael M Guta commented

2020-05-26 02:32:59 +02:00

Here is the system info.

System Information.nfo

Here is the system info. [System Information.nfo](https://archive.blender.org/developer/F8554417/System_Information.nfo)

Michael M Guta commented

2020-05-27 08:18:29 +02:00

Hi Jeroen,

I wanted to follow up to make sure you got the system information.

Thank you,
Michael

Hi Jeroen, I wanted to follow up to make sure you got the system information. Thank you, Michael

Alaska commented

2020-05-28 10:53:26 +02:00

Added subscribers: @Alaska, @dfelinto

Alaska commented

2020-05-28 10:54:27 +02:00

@mmguta Are you able to test Blender 2.83 or 2.90 to see if it helps? https://builder.blender.org/download/

Michael M Guta commented

2020-05-28 11:14:23 +02:00

Hi Alaska,
I tried 2.83.
I will give 2.90 a shot.

Thank you.

Hi Alaska, I tried 2.83. I will give 2.90 a shot. Thank you.

Dalai Felinto commented

2020-05-28 11:27:53 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Dalai Felinto closed this issue

2020-05-28 11:27:53 +02:00

Dalai Felinto self-assigned this 2020-05-28 11:27:53 +02:00

Dalai Felinto commented

2020-05-28 11:27:53 +02:00

Thanks for the report, but this is not a bug report.

What you are describing is not something the development team can help with. There are no reproducible steps, and no reported regression. You mentioned the broken blender, but not one that worked for you in the recent past. Thus there is nothing that can be fixed in the Blender side.

In these cases you should try to do more in your end. For example, get hold of another computer, see if Blender runs there, and then try to nail down what is different in your computer. This is general user support, and the development team does not provide this in the bug tracker.

And for the records, for bug reports you should try the latest in development Blender, not the latest stable. Daily development snapshots can be found here: https://builder.blender.org/download/ (2.83 beta)

Thanks for the report, but this is not a bug report. What you are describing is not something the development team can help with. There are no reproducible steps, and no reported regression. You mentioned the broken blender, but not one that worked for you in the recent past. Thus there is nothing that can be fixed in the Blender side. In these cases you should try to do more in your end. For example, get hold of another computer, see if Blender runs there, and then try to nail down what is different in your computer. This is general user support, and the development team does not provide this in the bug tracker. And for the records, for bug reports you should try the latest in development Blender, not the latest stable. Daily development snapshots can be found here: https://builder.blender.org/download/ (2.83 beta)

Alaska commented

2020-05-28 11:27:53 +02:00

@mmguta Sorry, I got a bit confused when reading some of the other comments. I also have something else you can try.
Are you able to also try updating your 1070 GPU drivers. https://www.nvidia.com/Download/index.aspx

After that, are you able to test this:
Right click on the Blender.exe and select Run OpenGL on > GTX 1070. If that doesn't work try the same thing but select the Intel one.

This option may not be available depending on things.
You can achieve the same effect by opening the "Nvidia control panel" (Should be installed by default)
Navigate to the Manage 3D settings tab.
Once there, select the Program settings button, select Add and add Blender
Then in the list change OpenGL rendering GPU to what you want to test with and select Apply in the bottom right. Then open Blender. Do this and test both the Nvidia and Intel GPU.

@mmguta Sorry, I got a bit confused when reading some of the other comments. I also have something else you can try. Are you able to also try updating your 1070 GPU drivers. https://www.nvidia.com/Download/index.aspx After that, are you able to test this: Right click on the Blender.exe and select `Run OpenGL on > GTX 1070`. If that doesn't work try the same thing but select the Intel one. This option may not be available depending on things. You can achieve the same effect by opening the "Nvidia control panel" (Should be installed by default) Navigate to the `Manage 3D settings` tab. Once there, select the `Program settings` button, select `Add` and add Blender Then in the list change `OpenGL rendering GPU` to what you want to test with and select `Apply` in the bottom right. Then open Blender. Do this and test both the Nvidia and Intel GPU.

Dalai Felinto commented

2020-05-28 11:30:14 +02:00

And for the records, of course it is fine if the community goes out of the way to help you with this, as long as the issue is closed. This way it doesn't get on the way of regular development.

But often times, such as this one, core developers are pulled in that can't afford to sink their time on 1:1 support instead of fixing confirmed bugs.

And for the records, of course it is fine if the community goes out of the way to help you with this, as long as the issue is closed. This way it doesn't get on the way of regular development. But often times, such as this one, core developers are pulled in that can't afford to sink their time on 1:1 support instead of fixing confirmed bugs.

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Blender 2.82a is crashing #77045