The program turns off at startup. #82670

New Issue

Alexandr · 2020-11-12T18:10:10+01:00

Alexandr commented

2020-11-12 18:10:10 +01:00

Steam version. At startup, the program starts, and then it turns off, while the .exe file is deleted. If the program is downloaded from the official site "www.blender.org" the error is repeated, BUT the .exe file is not deleted. Sometimes the program even has time to load, and I can press different buttons (that is, the program itself does not freeze). The program does not go to the antivirus quarantine. The computer itself was checked for viruses. This problem is only with Blender. I also tried changing the version to 2.80 - it did not help. tried version 2.77 (the earliest version in the incentive) - it did not help. Running as administrator - didn't help. The video below shows some my actions.
launch problem report

system information:
CPU: Intel(R) Xeon(R) CPU X3440 @ 2.53GHz
GPU: GT630(after a while it is be replaced on rx570)
driver version for GPU: 391.35(latest version for this gpu)
OpenGL:4.6
OC: Windows 10 pro version 2004 (64 bit)
RAM: 8GB

Steam version. At startup, the program starts, and then it turns off, while the .exe file is deleted. If the program is downloaded from the official site "www.blender.org" the error is repeated, BUT the .exe file is not deleted. Sometimes the program even has time to load, and I can press different buttons (that is, the program itself does not freeze). The program does not go to the antivirus quarantine. The computer itself was checked for viruses. This problem is only with Blender. I also tried changing the version to 2.80 - it did not help. tried version 2.77 (the earliest version in the incentive) - it did not help. Running as administrator - didn't help. The video below shows some my actions. [launch problem report ](https://youtu.be/Ihl9iazeCNs) system information: CPU: Intel(R) Xeon(R) CPU X3440 @ 2.53GHz GPU: GT630(after a while it is be replaced on rx570) driver version for GPU: 391.35(latest version for this gpu) OpenGL:4.6 OC: Windows 10 pro version 2004 (64 bit) RAM: 8GB

Alexandr commented

2020-11-12 18:10:10 +01:00

Added subscriber: @76th

Richard Antalik commented

2020-11-13 05:30:29 +01:00

Added subscriber: @iss

Richard Antalik commented

2020-11-13 05:30:29 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Richard Antalik commented

2020-11-13 05:30:29 +01:00

Did Blender work on your machine previously? There have been reports of windows update causing issue like this.
Do you have multiple monitors plugged into 2 or more GPUs?

Did Blender work on your machine previously? There have been reports of windows update causing issue like this. Do you have multiple monitors plugged into 2 or more GPUs?

Alexandr commented

2020-11-13 05:33:54 +01:00

In #82670#1053739, @iss wrote:
Did Blender work on your machine previously? There have been reports of windows update causing issue like this.
Do you have multiple monitors plugged into 2 or more GPUs?

No, Blender has not been installed on this machine before. I have one monitor. I did not quite understand about Windows updates ... Could this be related to the version of Windows? I am using the latest public version.

> In #82670#1053739, @iss wrote: > Did Blender work on your machine previously? There have been reports of windows update causing issue like this. > Do you have multiple monitors plugged into 2 or more GPUs? No, Blender has not been installed on this machine before. I have one monitor. I did not quite understand about Windows updates ... Could this be related to the version of Windows? I am using the latest public version.

Richard Antalik commented

2020-11-13 06:55:30 +01:00

Usually 2.7x version is very safe to run on various hardware configurations without problem.

Please update report with your system information especially your OS, GPU model and driver version as is suggested with template when you make report.
Check if your system meets minimum requirements https://www.blender.org/download/requirements/

Usually 2.7x version is very safe to run on various hardware configurations without problem. Please update report with your system information especially your OS, GPU model and driver version as is suggested with template when you make report. Check if your system meets minimum requirements https://www.blender.org/download/requirements/

Alexandr commented

2020-11-13 07:09:12 +01:00

In #82670#1053790, @iss wrote:
Usually 2.7x version is very safe to run on various hardware configurations without problem.

Please update report with your system information especially your OS, GPU model and driver version as is suggested with template when you make report.
Check if your system meets minimum requirements https://www.blender.org/download/requirements/

yes, forgot to insert the system information. Updated the post.

> In #82670#1053790, @iss wrote: > Usually 2.7x version is very safe to run on various hardware configurations without problem. > > Please update report with your system information especially your OS, GPU model and driver version as is suggested with template when you make report. > Check if your system meets minimum requirements https://www.blender.org/download/requirements/ yes, forgot to insert the system information. Updated the post.

Robert Guetzkow commented

2020-11-13 11:22:08 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-11-13 11:22:08 +01:00

If the executable disappears from the directory this is almost certainly not caused by Blender, but other software on your system. I believe that there was a pretty much identical question on Blender's Stack Exchange once, but I can't find it at the moment.

Richard Antalik commented

2020-11-14 00:54:10 +01:00

I found #75308 describing same problem, but unfortunately without solution.

This is very unlikely blender bug though. I would advise you to look for solution on google as it is likely relevant to your system configuration / software installed.

I found #75308 describing same problem, but unfortunately without solution. This is very unlikely blender bug though. I would advise you to look for solution on google as it is likely relevant to your system configuration / software installed.

Alexandr commented

2020-11-14 02:57:22 +01:00

At least I found a way to avoid uninstallation - I set blender.exe to read-only mode. I have a feeling that it has something to do with the console launching when blender starts. Can I run the program bypassing the console?
Regarding the fact that this may be a third-party problem - such a problem is only with the blender. I have not seen anything like this anywhere else in my machine.

At least I found a way to avoid uninstallation - I set blender.exe to read-only mode. I have a feeling that it has something to do with the console launching when blender starts. Can I run the program bypassing the console? Regarding the fact that this may be a third-party problem - such a problem is only with the blender. I have not seen anything like this anywhere else in my machine.

Robert Guetzkow commented

2020-11-14 09:57:44 +01:00

Added subscriber: @alexandr-3

Robert Guetzkow commented

2020-11-14 09:57:44 +01:00

@alexandr-3 The reason why we're saying that this is unlikely caused by a bug in Blender is because it would have to call a very specific function to delete a file and pass the path to itself. Judging by the many questions on the internet that report disappearing executables of various software on Windows and the different possible reasons, it seems far more likely that one of them is the cause for your problem.

You could try the process monitor instructions I've provided in the other ticket. It may allow you to identify which other program/process is responsible for the deletion. Otherwise, I concur with @iss that you should check all the common reasons listed in the various help desk posts you find about this kind of problem.

@iss Thank you for finding the ticket. This must have been what I remembered.

@alexandr-3 The reason why we're saying that this is unlikely caused by a bug in Blender is because it would have to call a very specific function to delete a file and pass the path to itself. Judging by the many questions on the internet that report disappearing executables of various software on Windows and the different possible reasons, it seems far more likely that one of them is the cause for your problem. You could try the process monitor instructions I've provided in the other ticket. It may allow you to identify which other program/process is responsible for the deletion. Otherwise, I concur with @iss that you should check all the common reasons listed in the various help desk posts you find about this kind of problem. @iss Thank you for finding the ticket. This must have been what I remembered.

Alexandr commented

2020-11-18 03:38:43 +01:00

And so, I updated the graphics adapter to rx570. Did not help. I did monitoring as advised in the last ticket. And ... Process monitoring is empty. Nothing. For verification, I deleted a random file on the computer, and monitoring showed that the file was deleted.

Alexandr commented

2020-11-18 03:46:56 +01:00

but I can show this. I don't know if this will give you something ...

but I can show this. I don't know if this will give you something ... ![66666.png](https://archive.blender.org/developer/F9314773/66666.png)

Robert Guetzkow commented

2020-11-18 12:15:12 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Robert Guetzkow closed this issue

2020-11-18 12:15:12 +01:00

Robert Guetzkow self-assigned this 2020-11-18 12:15:12 +01:00

Robert Guetzkow commented

2020-11-18 12:15:12 +01:00

Unfortunately, no. I'll have to close this ticket, since, as far as we can tell, this is no a bug in Blender and we don't provide this kind of user support on the bug tracker. I would suggest you go through the online guides that deal with this problem and if this doesn't solve your problem, ask about it on one of our community websites . Perhaps somebody has had the same issue on Windows and figured out what system configuration or third-party software caused this.

Unfortunately, no. I'll have to close this ticket, since, as far as we can tell, this is no a bug in Blender and we don't provide this kind of user support on the bug tracker. I would suggest you go through the online guides that deal with this problem and if this doesn't solve your problem, ask about it on one of our [community websites ](https://www.blender.org/community/). Perhaps somebody has had the same issue on Windows and figured out what system configuration or third-party software caused this.

Alexandr commented

2020-11-19 01:35:41 +01:00

got it. Most likely, the matter is in Windows. But to reinstall it - there is no desire ...

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The program turns off at startup. #82670