Right Click cancel gone with new Wacom Hardware #83120

New Issue

Ajlan Altug · 2020-11-27T18:09:33+01:00

Ajlan Altug commented

2020-11-27 18:09:33 +01:00

System Information
Operating system: Windows 10 Pro
Graphics card:

Blender Version
Broken: (example: 2.80, edbf15d3c0, master, 2018-11-28, as found on the splash screen)
Worked: With a Bamboo Tablet

I just bought a Wacom Intuos M series tablet. I installed the drivers and everything's working tip top except for the right-click cancel during interaction which I love and use a lot :( Say, when I start dragging an object, when I right click without letting go, the expected end result is the transformed object snapping back into place. On my side, that doesn't happen! What happens is that I get the right click context menu. What gives? I replaced my Bamboo tablet with this one and with the Bamboo, the right click cancel worked perfectly! What do you think might be the problem here? (Windows 10 Pro, Blender 2.9.1m Wacom driver version 6.3.41-1)

**System Information** Operating system: Windows 10 Pro Graphics card: **Blender Version** Broken: (example: 2.80, edbf15d3c044, master, 2018-11-28, as found on the splash screen) Worked: With a Bamboo Tablet I just bought a Wacom Intuos M series tablet. I installed the drivers and everything's working tip top except for the right-click cancel during interaction which I love and use a lot :( Say, when I start dragging an object, when I right click without letting go, the expected end result is the transformed object snapping back into place. On my side, that doesn't happen! What happens is that I get the right click context menu. What gives? I replaced my Bamboo tablet with this one and with the Bamboo, the right click cancel worked perfectly! What do you think might be the problem here? (Windows 10 Pro, Blender 2.9.1m Wacom driver version 6.3.41-1)

Ajlan Altug commented

2020-11-27 18:09:33 +01:00

Added subscriber: @ajlanaltug

Germano Cavalcante commented

2020-12-01 14:26:54 +01:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2020-12-01 14:26:54 +01:00

Thanks for the report.

What version of blender are you testing?
Can you check if any previous versions work?

Please use Help -> Report a Bug in Blender so there is complete information about the Blender version and graphics cards.
Optionally you could provide the system-info.txt generated in Help -> Save System Info

This helps to identify where the problem may be.

Thanks for the report. What version of blender are you testing? Can you check if any previous versions work? Please use `Help -> Report a Bug` in Blender so there is complete information about the Blender version and graphics cards. Optionally you could provide the `system-info.txt` generated in `Help -> Save System Info` This helps to identify where the problem may be.

Germano Cavalcante commented

2020-12-03 16:01:58 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Ajlan Altug commented

2020-12-04 20:46:12 +01:00

Hi;

This persists in Blender version 2.91 and 2.90.1. I didn't check it out in older versions. I contacted Wacom so that they could look into whether this is driver related or not. But I must also say that when I opened the tablet diagnostics window, the pen's left and right click functions can clearly be seen to overlap, as this is what's needed for a right click cancel in Blender. I even tested this out on Ubuntu, didn't work there as well...

Here's the text file that has my full system specs in it: system-info.txt (Note: I have uninstalled the drivers for the Intuos from my system and went back to using my old Bamboo tablet, so I have the drivers for that installed)

And as an FYI, here's the link to the video Wacom support asked me to record: https://drive.google.com/file/d/1lJBvZcwaXWcEQXOdomeTIY91hOXaVSdZ/view?usp=sharing

Here's the link to the the model I bought: https://www.wacom.com/en-us/products/pen-tablets/wacom-intuos (Mine is an Intuos M Bt)

Please do let me know should you require further info.

Cheers :)

AJ

Hi; This persists in Blender version 2.91 and 2.90.1. I didn't check it out in older versions. I contacted Wacom so that they could look into whether this is driver related or not. But I must also say that when I opened the tablet diagnostics window, the pen's left and right click functions can clearly be seen to overlap, as this is what's needed for a right click cancel in Blender. I even tested this out on Ubuntu, didn't work there as well... Here's the text file that has my full system specs in it: [system-info.txt](https://archive.blender.org/developer/F9477407/system-info.txt) (Note: I have uninstalled the drivers for the Intuos from my system and went back to using my old Bamboo tablet, so I have the drivers for that installed) And as an FYI, here's the link to the video Wacom support asked me to record: https://drive.google.com/file/d/1lJBvZcwaXWcEQXOdomeTIY91hOXaVSdZ/view?usp=sharing Here's the link to the the model I bought: https://www.wacom.com/en-us/products/pen-tablets/wacom-intuos (Mine is an Intuos M Bt) Please do let me know should you require further info. Cheers :) AJ

Nicholas Rishel commented

2020-12-23 06:12:47 +01:00

Added subscriber: @PrototypeNM1

Nicholas Rishel commented

2020-12-23 06:12:47 +01:00

This is a shot in the dark, but I'd bet what's happening is that the tablet is simultaneously sending a left button up and right button click. If you're comfortable building Blender you could verify this by making a build with GHOST_DEBUG on and looking at what happens in the console log.

If this is the case it would either be a hardware or driver issue, or maybe a driver setting.

This is a shot in the dark, but I'd bet what's happening is that the tablet is simultaneously sending a left button up and right button click. If you're comfortable building Blender you could verify this by making a build with GHOST_DEBUG on and looking at what happens in the console log. If this is the case it would either be a hardware or driver issue, or maybe a driver setting.

Germano Cavalcante commented

2020-12-23 15:10:53 +01:00

@ajlanaltug, can you try run Blender from console with --debug-events?
https://docs.blender.org/manual/en/latest/advanced/command_line/launch/windows.html

Optionally you can put this file in the same directory as blender.exe and run it (blender_debug_events.cmd).
blender_debug_events.cmd

After that, try to replicate the problem with a few steps and then close the blender.
After Blender closes, the logs will be in a text file which can be attached here.
Most likely it will contain more information about the error.

Also would be nice try with the last daily build:
https://builder.blender.org/download/

@ajlanaltug, can you try run Blender from console with `--debug-events`? https://docs.blender.org/manual/en/latest/advanced/command_line/launch/windows.html Optionally you can put this file in the same directory as `blender.exe` and run it (`blender_debug_events.cmd`). [blender_debug_events.cmd](https://archive.blender.org/developer/F9380941/blender_debug_events.cmd) After that, try to replicate the problem with a few steps and then close the blender. After Blender closes, the logs will be in a text file which can be attached here. Most likely it will contain more information about the error. Also would be nice try with the last daily build: https://builder.blender.org/download/

Nicholas Rishel commented

2020-12-23 20:18:05 +01:00

Given this bug predates 2.92 (and that 2.92 has it's own Wintab bugs at the moment) it would be more helpful to see the output from Blender 2.91 release.

Nicholas Rishel self-assigned this 2020-12-24 11:44:22 +01:00

Nicholas Rishel commented

2020-12-29 02:26:01 +01:00

@ajlanaltug could you repeat the bug in this build, copy the system console to this link, and link the paste in a reply to this report?

@ajlanaltug could you repeat the bug in [this build](https:*blender.community/c/graphicall/Wlbbbc/), copy the system console [to this link](https:*developer.blender.org/paste/edit/form/default/), and link the paste in a reply to this report?

Germano Cavalcante commented

2021-01-08 15:51:47 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Germano Cavalcante closed this issue

2021-01-08 15:51:47 +01:00

Germano Cavalcante commented

2021-01-08 15:51:47 +01:00

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.

Thanks again for the report. If the problem persists please open a new report with the required information.

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed. Thanks again for the report. If the problem persists please open a new report with the required information.

Sign in to join this conversation.

No Label

Download

What's New

Blender Studio

Manual

Developers Blog

Documentation

Benchmark

Blender Conference

Development Fund

One-time Donations

Right Click cancel gone with new Wacom Hardware #83120