Chrash before even starting #84329

New Issue

ArctoPsycho · 2021-01-02T18:05:23+01:00

ArctoPsycho commented

2021-01-02 18:05:23 +01:00

System Information
Operating system: Windows 10 home
Graphics card: AMD radeon (TM) R5 Graphics

Blender Version
Broken: (example: 2.80, edbf15d3c0, master, 2018-11-28, as found on the splash screen)
Worked: (newest version of Blender that worked as expected)

Short description of error

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

Simple error or I don't know. I've downloaded the latest version of blender the version 2.91, I haven't got any issues downloading it and installing it but for some reason when I tried to start it up it crashed not even opened and it showed like for a split of second a screen with an Error I don't know which error I have only noticed the word error. I tried redownload it or restart the Pc, start it as a manager and nothing worked.

**System Information** Operating system: Windows 10 home Graphics card: AMD radeon (TM) R5 Graphics **Blender Version** Broken: (example: 2.80, edbf15d3c044, master, 2018-11-28, as found on the splash screen) Worked: (newest version of Blender that worked as expected) **Short description of error** **Exact steps for others to reproduce the error** Based on the default startup or an attached .blend file (as simple as possible). Simple error or I don't know. I've downloaded the latest version of blender the version 2.91, I haven't got any issues downloading it and installing it but for some reason when I tried to start it up it crashed not even opened and it showed like for a split of second a screen with an Error I don't know which error I have only noticed the word error. I tried redownload it or restart the Pc, start it as a manager and nothing worked.

ArctoPsycho commented

2021-01-02 18:05:23 +01:00

Added subscriber: @ArctoidesPsyche

Robert Guetzkow commented

2021-01-04 12:02:10 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-01-04 12:02:10 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Robert Guetzkow commented

2021-01-04 12:02:10 +01:00

Please add the exact model of your R5 integrated graphics card (is it from the [200 series ]] or [ https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Radeon_R5/R7/R9_300_series | 300 series ) and follow the instructions below.

Open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Then try to start Blender by double-clicking on the blender_debug_gpu_glitchworkaround.cmd. Does Blender start?

This is most likely the issue that D9667 fixes for older/unsupported GPUs.

Please add the exact model of your R5 integrated graphics card (is it from the [200 series ]] or [[ https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Radeon_R5/R7/R9_300_series | 300 series ](https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Radeon_R5/R7/R9_200_series)) and follow the instructions below. Open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png) Then try to start Blender by double-clicking on the `blender_debug_gpu_glitchworkaround.cmd`. Does Blender start? This is most likely the issue that [D9667](https://archive.blender.org/developer/D9667) fixes for older/unsupported GPUs.

ArctoPsycho commented

2021-01-06 10:03:32 +01:00

AMD Radeon R5 M230
the system is showing me that I have two graphic adapters one is the R5 the second one is AMD Radeon(TM) R8 M445DX{F9552901}

AMD Radeon R5 M230 the system is showing me that I have two graphic adapters one is the R5 the second one is AMD Radeon(TM) R8 M445DX{[F9552901](https://archive.blender.org/developer/F9552901/blender_debug_output.txt)}

Robert Guetzkow commented

2021-01-06 10:06:05 +01:00

In that case your GPU is supported as it is GCN first generation. Please perform the other steps so we can try identify the potential cause.

ArctoPsycho commented

2021-01-06 10:19:04 +01:00

blender_system_info.txt yes it opened

[blender_system_info.txt](https://archive.blender.org/developer/F9552913/blender_system_info.txt) yes it opened

Robert Guetzkow commented

2021-01-06 10:26:21 +01:00

@ArctoidesPsyche I assume you mean that it starts when using the blender_debug_gpu_glitchworkaround.cmd?

@ArctoidesPsyche I assume you mean that it starts when using the `blender_debug_gpu_glitchworkaround.cmd`?

ArctoPsycho commented

2021-01-06 13:51:51 +01:00

yes exactly

Robert Guetzkow commented

2021-01-14 15:08:45 +01:00

@ArctoidesPsyche Please add the crash log from when you're using the blender_debug_gpu.cmd as instructed. We need this to verify that it's the same problem D9667 addresses.

@ArctoidesPsyche Please add the crash log from when you're using the `blender_debug_gpu.cmd` as instructed. We need this to verify that it's the same problem [D9667](https://archive.blender.org/developer/D9667) addresses.

ArctoPsycho commented

2021-01-23 03:12:53 +01:00

blender_system_info.txt

blender_debug_output.txt

[blender_system_info.txt](https://archive.blender.org/developer/F9593144/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F9593143/blender_debug_output.txt)

Robert Guetzkow commented

2021-01-23 10:41:13 +01:00

@ArctoidesPsyche Thank you for the files, but I was referring to the .crash.txt file in the C:\Users\[your username]\AppData\Local\Temp\ directory. Currently it seems like the OpenGL issue others have been reporting together with the split kernel error from #84461.

@ArctoidesPsyche Thank you for the files, but I was referring to the `.crash.txt` file in the `C:\Users\[your username]\AppData\Local\Temp\` directory. Currently it seems like the OpenGL issue others have been reporting together with the split kernel error from #84461.

ArctoPsycho commented

2021-01-23 22:16:53 +01:00

oh I'm sorry for my misunderstandment and I'm sorry if my issue was already solved. I hope this one is the right one blender.crash.txt

oh I'm sorry for my misunderstandment and I'm sorry if my issue was already solved. I hope this one is the right one [blender.crash.txt](https://archive.blender.org/developer/F9594308/blender.crash.txt)

Robert Guetzkow commented

2021-01-23 23:27:55 +01:00

@ArctoidesPsyche No problem. This does appear to be the same issue addressed by the aforementioned patch. Could you please check if the (experimental) daily build of Blender 2.92 starts properly for you?

@ArctoidesPsyche No problem. This does appear to be the same issue addressed by the aforementioned patch. Could you please check if the (experimental) [daily build of Blender 2.92 ](https://builder.blender.org/download/) starts properly for you?

ArctoPsycho commented

2021-01-25 09:15:28 +01:00

No it doesn't. It started only when I used the blender_debug_gpu_glitchworkaround.cmd

Robert Guetzkow commented

2021-01-25 11:16:06 +01:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Germano Cavalcante commented

2021-01-26 15:41:33 +01:00

Added subscribers: @Jeroen-Bakker, @mano-wii

Germano Cavalcante commented

2021-01-26 15:41:33 +01:00

The problem is the same as D9667 addresses, but the driver version is different - 4.5.13467
I think we can add this driver version to the workaround list.

(Cc. @Jeroen-Bakker)

The problem is the same as [D9667](https://archive.blender.org/developer/D9667) addresses, but the driver version is different - `4.5.13467` I think we can add this driver version to the workaround list. (Cc. @Jeroen-Bakker)

blender-admin commented

2021-01-27 14:51:56 +01:00

This issue was referenced by 6f7e2bf170

This issue was referenced by 6f7e2bf170a1a8d72b51e772a7359cf18508d96a

Germano Cavalcante commented

2021-01-27 14:58:14 +01:00

Changed status from 'Needs Triage' to: 'Resolved'

Germano Cavalcante closed this issue

2021-01-27 14:58:14 +01:00

Germano Cavalcante self-assigned this 2021-01-27 14:58:14 +01:00

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Chrash before even starting #84329