OPTIX ERROR when activate portal feature #89160

New Issue

Tresna Muhammad · 2021-06-15T06:34:00+02:00

Tresna Muhammad commented

2021-06-15 06:34:00 +02:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: GeForce RTX 2060/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 462.59

Blender Version
Broken: version: 2.93.0, branch: master, commit date: 2021-06-02 11:21, hash: 84da05a8b8
Worked: (newest version of Blender that worked as expected)

Short description of error
blender render view showed up an error massage when i click turn on portal feature in light area option

"OPTIX_ERROR_INVALID_VALUE in optixlaunch(pipeline[PIP_SHADER_EVAL],cuda_stream[thread_index], launch_params_ptr, launch_params.data_elements, &sbt_params, task.shader_w, 1,1) (device_optix.cpp:1141)"

i'm not having trouble with the project but i just wanna to report the bugs here, hopefuly can help improve blender development

Exact steps for others to reproduce the error
[Please describe the exact steps needed to reproduce the issue]
[Based on the default startup or an attached .blend file (as simple as possible)]

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: GeForce RTX 2060/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 462.59 **Blender Version** Broken: version: 2.93.0, branch: master, commit date: 2021-06-02 11:21, hash: `84da05a8b8` Worked: (newest version of Blender that worked as expected) **Short description of error** blender render view showed up an error massage when i click turn on portal feature in light area option "OPTIX_ERROR_INVALID_VALUE in optixlaunch(pipeline[PIP_SHADER_EVAL],cuda_stream[thread_index], launch_params_ptr, launch_params.data_elements, &sbt_params, task.shader_w, 1,1) (device_optix.cpp:1141)" i'm not having trouble with the project but i just wanna to report the bugs here, hopefuly can help improve blender development ![image.png](https://archive.blender.org/developer/F10171883/image.png) **Exact steps for others to reproduce the error** [Please describe the exact steps needed to reproduce the issue] [Based on the default startup or an attached .blend file (as simple as possible)]

Tresna Muhammad commented

2021-06-15 06:34:00 +02:00

Added subscriber: @Tresna

Alaska commented

2021-06-16 08:21:06 +02:00

Added subscriber: @Alaska

Alaska commented

2021-06-16 08:21:06 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Alaska commented

2021-06-16 08:21:06 +02:00

I am personally unable to replicate this issue in Blender 2.93.0 release with the setup listed below. Are you able to then detail the exact steps required to get this issue to occur, or possibly upload a .blend file you experience this issue with?

Are you also able to try updating your graphics driver to see if that helps? https://www.nvidia.com/Download/index.aspx

If that doesn't help, trying Blender 3.0 might help. It can be downloaded from here, but keep in mind it is still in the early stages of development and may have other bugs. https://builder.blender.org/

System Information
Operating system: Linux-5.10.0-7-amd64-x86_64-with-glibc2.31 64 Bits
Graphics card: NVIDIA GeForce RTX 3070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 465.31

Blender Version: 2.93.0, branch: master, commit date: 2021-06-02 11:21, hash: 84da05a8b8

I am personally unable to replicate this issue in Blender 2.93.0 release with the setup listed below. Are you able to then detail the exact steps required to get this issue to occur, or possibly upload a .blend file you experience this issue with? Are you also able to try updating your graphics driver to see if that helps? https://www.nvidia.com/Download/index.aspx If that doesn't help, trying Blender 3.0 might help. It can be downloaded from here, but keep in mind it is still in the early stages of development and may have other bugs. https://builder.blender.org/ **System Information** Operating system: Linux-5.10.0-7-amd64-x86_64-with-glibc2.31 64 Bits Graphics card: NVIDIA GeForce RTX 3070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 465.31 **Blender Version:** 2.93.0, branch: master, commit date: 2021-06-02 11:21, hash: `84da05a8b8`

Tresna Muhammad commented

2021-06-17 05:10:38 +02:00

okay im sorry, i forgot to attach the blend file and the project i was working on too far changed. so i can't upload it.

but i have a new big issue now, everytime i activated the motion blur using GPU render (with optix) the blender always crashed whatever of the version i tried to test. it was always crashing when the second render begin.
and the fun fact is, i was working on the new project blend file and the similliar set up render with motion blur activated it was crashed with the same issue.

The only one my solution is rendering up using CPU render or un-activate the motion blur, but the two of them was have big cons. so it need to be fixed

sorry for my bad english.
by the way, my driver gpu nvidia i have is the new version.

this is my second project i was working on
KECAP SWIRL.blend

and this is my first project and face the first issue there
KECAP FALL SEEDS.blend

okay im sorry, i forgot to attach the blend file and the project i was working on too far changed. so i can't upload it. but i have a new big issue now, everytime i activated the motion blur using GPU render (with optix) the blender always crashed whatever of the version i tried to test. it was always crashing when the second render begin. and the fun fact is, i was working on the new project blend file and the similliar set up render with motion blur activated it was crashed with the same issue. The only one my solution is rendering up using CPU render or un-activate the motion blur, but the two of them was have big cons. so it need to be fixed sorry for my bad english. by the way, my driver gpu nvidia i have is the new version. this is my second project i was working on [KECAP SWIRL.blend](https://archive.blender.org/developer/F10176500/KECAP_SWIRL.blend) and this is my first project and face the first issue there [KECAP FALL SEEDS.blend](https://archive.blender.org/developer/F10176501/KECAP_FALL_SEEDS.blend)

Alaska commented

2021-06-18 00:38:40 +02:00

I was personally unable to reproduce the issue you describe with the portals causing OptiX errors in Blender 2.93 with both a fresh scene and the scene you provided. It may be down to the fact the file you provided is missing textures or it could be down to some other issue. Not sure.

If you would like to upload the file with the textures, this can be done so by opening the file, then selecting from the top of Blender File -> External Data -> Pack all into .blend, saving the file somewhere, then uploading it to this site.

As a side note, I believe the issue may not be with Blender but instead with your GPU. Can't be 100% sure. Some things you can try to see if they fix the issue are these:

Try re-installing your GPU drivers again and during the installation process select "Clean install" instead of "Express Install". I'm hoping that this will clear the OptiX cache and may help with your issues? Note: This will reset any settings you have changed in the Nvidia Control Panel, so please make a note of what you've changed before proceeding. https://www.nvidia.com/Download/index.aspx
Try removing any overclocks you may have on your computer. This includes the CPU and GPU. If you do not know what a overclock is, then you probably haven't explicitly enabled any overclocks on your computer. However, your Graphics card may still be overclocked. To disable it follow these steps: Open the Nvidia control panel then ensure this setting is on (can be found at the top of the control panel) Desktop -> Enable Developer Settings. Once you're sure that is on, enable Help -> Debug Mode. From what I understand, this should disable your overclock and might help with your crashing.

but i have a new big issue now, everytime i activated the motion blur using GPU render (with optix) the blender always crashed whatever of the version i tried to test. it was always crashing when the second render begin.
and the fun fact is, i was working on the new project blend file and the similliar set up render with motion blur activated it was crashed with the same issue.

The only one my solution is rendering up using CPU render or un-activate the motion blur, but the two of them was have big cons. so it need to be fixed

Please stick to one bug per report. As such, please create a new bug report for the crashing you experience with motion blur. When making that report, also include a crash file if you can. This can be found by opening Blender and reproducing the steps to get a crash. Once Blender has crashed, you should be able to find a file in your temp file (Usually C:\tmp\) with a name similar to this {NAME OF FILE THAT CRASHED}.crash.txt.

Side note: I was unable to re-produce crashing with the file you provided for the motion blur bug. System info below:

System Information:
Operating system: Linux-5.10.0-7-amd64-x86_64-with-glibc2.31 64 Bits
Graphics card: NVIDIA GeForce RTX 3070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 465.31

Blender Version: 2.93.0, branch: master, commit date: 2021-06-02 11:21, hash: 84da05a8b8

I was personally unable to reproduce the issue you describe with the portals causing OptiX errors in Blender 2.93 with both a fresh scene and the scene you provided. It may be down to the fact the file you provided is missing textures or it could be down to some other issue. Not sure. If you would like to upload the file with the textures, this can be done so by opening the file, then selecting from the top of Blender `File -> External Data -> Pack all into .blend`, saving the file somewhere, then uploading it to this site. As a side note, I believe the issue may not be with Blender but instead with your GPU. Can't be 100% sure. Some things you can try to see if they fix the issue are these: 1. Try re-installing your GPU drivers again and during the installation process select "Clean install" instead of "Express Install". I'm hoping that this will clear the OptiX cache and may help with your issues? Note: This will reset any settings you have changed in the Nvidia Control Panel, so please make a note of what you've changed before proceeding. https://www.nvidia.com/Download/index.aspx 2. Try removing any overclocks you may have on your computer. This includes the CPU and GPU. If you do not know what a overclock is, then you probably haven't explicitly enabled any overclocks on your computer. However, your Graphics card may still be overclocked. To disable it follow these steps: Open the Nvidia control panel then ensure this setting is on (can be found at the top of the control panel) `Desktop -> Enable Developer Settings`. Once you're sure that is on, enable `Help -> Debug Mode`. From what I understand, this should disable your overclock and might help with your crashing. ![image.png](https://archive.blender.org/developer/F10178761/image.png) ![image.png](https://archive.blender.org/developer/F10178763/image.png) --- > but i have a new big issue now, everytime i activated the motion blur using GPU render (with optix) the blender always crashed whatever of the version i tried to test. it was always crashing when the second render begin. > and the fun fact is, i was working on the new project blend file and the similliar set up render with motion blur activated it was crashed with the same issue. > > The only one my solution is rendering up using CPU render or un-activate the motion blur, but the two of them was have big cons. so it need to be fixed Please stick to one bug per report. As such, please create a new bug report for the crashing you experience with motion blur. When making that report, also include a crash file if you can. This can be found by opening Blender and reproducing the steps to get a crash. Once Blender has crashed, you should be able to find a file in your temp file (Usually `C:\tmp\`) with a name similar to this `{NAME OF FILE THAT CRASHED}.crash.txt`. Side note: I was unable to re-produce crashing with the file you provided for the motion blur bug. System info below: **System Information:** Operating system: Linux-5.10.0-7-amd64-x86_64-with-glibc2.31 64 Bits Graphics card: NVIDIA GeForce RTX 3070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 465.31 **Blender Version:** 2.93.0, branch: master, commit date: 2021-06-02 11:21, hash: `84da05a8b8`

Alaska commented

2021-06-29 22:53:01 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Alaska closed this issue

2021-06-29 22:53:01 +02:00

Alaska commented

2021-06-29 22:53:01 +02:00

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.

Thanks again for the report. If the problem persists please open a new report with the required information.

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed. Thanks again for the report. If the problem persists please open a new report with the required information.

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OPTIX ERROR when activate portal feature #89160