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Benchmark does not run #73291

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opened 2020-01-21 12:04:42 +01:00 by siegmour · 13 comments
siegmour commented 2020-01-21 12:04:42 +01:00
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I'm trying to run the Blender Benchmark 2.0.4 on my Windows 10 installation with the latest updates as of 19.01.2020 (build 18363.592). I also have the latest chipset, BIOS and GPU drivers installed. Full specifications are:

  • B450 Tomahawk
  • Ryzen 2700X
  • Vega 64

I've tried running all of the scenes in the benchmark on CPU and GPU, both on blender 2.81 and blender 2.81a. They all produce the same results -- either the benchmark scene loads and gets stuck in "warming up" (please see the attached photo)warming up.png or the benchmark produces an error saying "Did not receive Benchmark JSON Data."

I have tried clearing the cache and re-downloading the launcher itself multiple times now. I have submitted errors, here are some of the codes attached as instrcuted:

  • 13fdba9e7f4e48e892f86eb1d5e0a1be
  • b8c3f0cb465f444781130da1730addae
  • d7e56b4365054acaae61a00383ec7b90
  • 31c225f7a57e48339043cdbb27133c11
  • 24770d4dae7a45d19ffbab545ded04d6
I'm trying to run the Blender Benchmark 2.0.4 on my Windows 10 installation with the latest updates as of 19.01.2020 (build 18363.592). I also have the latest chipset, BIOS and GPU drivers installed. Full specifications are: - B450 Tomahawk - Ryzen 2700X - Vega 64 I've tried running all of the scenes in the benchmark on CPU and GPU, both on blender 2.81 and blender 2.81a. They all produce the same results -- either the benchmark scene loads and gets stuck in "warming up" (please see the attached photo)![warming up.png](https://archive.blender.org/developer/F8291786/warming_up.png) or the benchmark produces an error saying "Did not receive Benchmark JSON Data." I have tried clearing the cache and re-downloading the launcher itself multiple times now. I have submitted errors, here are some of the codes attached as instrcuted: - 13fdba9e7f4e48e892f86eb1d5e0a1be - b8c3f0cb465f444781130da1730addae - d7e56b4365054acaae61a00383ec7b90 - 31c225f7a57e48339043cdbb27133c11 - 24770d4dae7a45d19ffbab545ded04d6
siegmour commented 2020-01-21 12:04:42 +01:00
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Added subscriber: @siegmour

Added subscriber: @siegmour
Sem Mulder commented 2020-01-27 09:50:26 +01:00
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Added subscriber: @SemMulder

Added subscriber: @SemMulder
Sem Mulder commented 2020-01-27 09:50:26 +01:00
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Looking at the logs corresponding to the error ids it seems that it cannot find the wmic utility (which we use to query the CPU information). Which version of Windows are you using?

Looking at the logs corresponding to the error ids it seems that it cannot find the `wmic` utility (which we use to query the CPU information). Which version of Windows are you using?
Sem Mulder commented 2020-01-27 14:08:24 +01:00
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Which version of Windows are you using?

Sorry, I see you have included that in the initial report ;)

> Which version of Windows are you using? Sorry, I see you have included that in the initial report ;)
Sem Mulder commented 2020-01-27 14:12:59 +01:00
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It seems to be an issue with the PATH environment variable. Probably hardcoding the path C:\windows\system32\wbem\wmic.exe will resolve this.

It seems to be an issue with the PATH environment variable. Probably hardcoding the path `C:\windows\system32\wbem\wmic.exe` will resolve this.
Sem Mulder commented 2020-01-27 14:18:42 +01:00
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Looking deeper into this it is likely that a missing %SystemRoot%\System32\Wbem entry in the PATH will break various other stuff on Windows. @siegmour can you add this entry back into you PATH and try again?

Looking deeper into this it is likely that a missing `%SystemRoot%\System32\Wbem` entry in the PATH will break various other stuff on Windows. @siegmour can you add this entry back into you PATH and try again?
siegmour commented 2020-01-27 14:29:27 +01:00
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@SemMulder Hi Sem! Thank you very much for looking into this. I added "C:\windows\system32\wbem" and "%SystemRoot%\System32\Wbem" to path and it did indeed resolve the issue. The old blender benchmark wasn't working either (version 1.0 beta 2, missing "Start" buttons) and it fixed that one as well!

I have no idea why am I missing the path variable if it's supposed to be there by default. I haven't removed any from the defaults. This is also a clean Windows 1909 installed on 24/12/2019 and set-up "as new" without any Microsoft account, back-ups or etc.

@SemMulder Hi Sem! Thank you very much for looking into this. I added "C:\windows\system32\wbem\" and "%SystemRoot%\System32\Wbem" to path and it did indeed resolve the issue. The old blender benchmark wasn't working either (version 1.0 beta 2, missing "Start" buttons) and it fixed that one as well! I have no idea why am I missing the path variable if it's supposed to be there by default. I haven't removed any from the defaults. This is also a clean Windows 1909 installed on 24/12/2019 and set-up "as new" without any Microsoft account, back-ups or etc.
Sem Mulder commented 2020-01-27 14:37:36 +01:00
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Changed status from 'Needs Triage' to: 'Resolved'

Changed status from 'Needs Triage' to: 'Resolved'
Sem Mulder self-assigned this 2020-01-27 14:37:36 +01:00
Sem Mulder commented 2020-01-27 14:37:36 +01:00
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I have no idea why am I missing the path variable if it's supposed to be there by default. I haven't removed any from the defaults. This is also a clean Windows 1909 installed on 24/12/2019 and set-up "as new" without any Microsoft account, back-ups or etc.

Hmm, that is strange. I honestly do not know why it would not be there...

As this is out of scope for this project I am marking the ticket as resolved.

> I have no idea why am I missing the path variable if it's supposed to be there by default. I haven't removed any from the defaults. This is also a clean Windows 1909 installed on 24/12/2019 and set-up "as new" without any Microsoft account, back-ups or etc. Hmm, that is strange. I honestly do not know why it would not be there... As this is out of scope for this project I am marking the ticket as resolved.
Piotr commented 2020-06-25 13:26:44 +02:00
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Added subscriber: @info-324

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Piotr commented 2020-06-25 13:26:44 +02:00
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Piotr commented 2020-06-25 13:29:48 +02:00
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Piotr commented 2020-06-25 14:45:22 +02:00
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Hi Guys,

I have the same problem.

I have in user path %SystemRoot%\System32\Wbem and inn system path C:\Windows\System32\Wbem windows firewall switched off and Im still getting this error

“An unexpected error occurred while benchmarking: Did not receive benchmark JSON data.”

Error Id: 3a2a0d8d56f84b6295cced355d8a3017

What else can I try to fix it?

2.PNG

1.PNG

Hi Guys, I have the same problem. I have in user path %SystemRoot%\System32\Wbem and inn system path C:\Windows\System32\Wbem windows firewall switched off and Im still getting this error “An unexpected error occurred while benchmarking: Did not receive benchmark JSON data.” Error Id: 3a2a0d8d56f84b6295cced355d8a3017 What else can I try to fix it? ![2.PNG](https://archive.blender.org/developer/F8643526/2.PNG) ![1.PNG](https://archive.blender.org/developer/F8643525/1.PNG)
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Reference: infrastructure/blender-open-data#73291
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