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Can not change email address for my Blender ID account #82708

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opened 2020-11-13 21:25:49 +01:00 by Leonard Siebeneicher · 9 comments
Leonard Siebeneicher commented 2020-11-13 21:25:49 +01:00
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Ubuntu Linux 20.04
Used Browsers are Firefox and Chrome.

Due to quota overflow my old email address turned invalid. ( Please note, quota overflow will block any confirmation emais. )

In id.blender.org I like to change my email address to a new valid one. After I filled formula with new email-address, and after I hit "Save Changes", I get very general "Internal Server Error" message.

A screenshot

Screenshot_2020-11-12_22-07-00.png

Regards,
Leonard

Ubuntu Linux 20.04 Used Browsers are Firefox and Chrome. --- Due to quota overflow my old email address turned invalid. ( Please note, quota overflow will block any confirmation emais. ) In id.blender.org I like to change my email address to a new valid one. After I filled formula with new email-address, and after I hit "Save Changes", I get very general "Internal Server Error" message. A screenshot ![Screenshot_2020-11-12_22-07-00.png](https://archive.blender.org/developer/F9278247/Screenshot_2020-11-12_22-07-00.png) Regards, Leonard
Leonard Siebeneicher commented 2020-11-13 21:25:49 +01:00
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Added subscriber: @LeonardSiebeneicher

Added subscriber: @LeonardSiebeneicher
Richard Antalik commented 2020-11-14 03:29:51 +01:00
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Added subscriber: @iss

Added subscriber: @iss
Richard Antalik commented 2020-11-14 03:29:51 +01:00
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I couldn't reproduce this problem with my account.

I couldn't reproduce this problem with my account.
Leonard Siebeneicher commented 2020-11-14 14:10:23 +01:00
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Which operation system did you use?
Ubuntu Linux 20.04 here.

Which operation system did you use? Ubuntu Linux 20.04 here.
Pablo Vazquez commented 2022-07-14 15:34:25 +02:00
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Added subscriber: @pablovazquez

Added subscriber: @pablovazquez
Pablo Vazquez commented 2022-07-14 15:34:25 +02:00
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Have you solved this issue? Otherwise I can change the email address for you. I've contacted you directly (via private message on blender.chat)

Have you solved this issue? Otherwise I can change the email address for you. I've contacted you directly (via private message on blender.chat)
Leonard Siebeneicher commented 2022-07-14 16:56:23 +02:00
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Thank you for your response.
Someone changed my EMail to a valid one.

However, after I logged into blender.chat, I got red popup with "invalid user". I tried again, with BlenderID, and it worked.
There was a mention in 'support', but there were 3000-4000 messages. I have problems to find your message there.

Thank you for your response. Someone changed my EMail to a valid one. However, after I logged into blender.chat, I got red popup with "invalid user". I tried again, with BlenderID, and it worked. There was a mention in 'support', but there were 3000-4000 messages. I have problems to find your message there.
Pablo Vazquez commented 2022-07-14 17:19:44 +02:00
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Changed status from 'Needs Triage' to: 'Resolved'

Changed status from 'Needs Triage' to: 'Resolved'
Pablo Vazquez self-assigned this 2022-07-14 17:19:44 +02:00
Pablo Vazquez commented 2022-07-14 17:19:44 +02:00
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Good to know! The system behind blender.chat (RocketChat) has many issues and most are out of our control unfortunately.

Glad to hear it works now. I'll close this task since the main issue (Blender ID email) has been solved.

Good to know! The system behind blender.chat (RocketChat) has many issues and most are out of our control unfortunately. Glad to hear it works now. I'll close this task since the main issue (Blender ID email) has been solved.
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