Issue with downloading file #101266

New Issue

Max Cooper · 2022-09-22T09:16:19+02:00

Max Cooper commented

2022-09-22 09:16:19 +02:00

I've been trying to download some of the rigs on the blender studio website but every time I try, the site won't load at all. I've tried with different computers, browsers and internet connections yet still come up with the same result for the webpage timing out. Below is an image of the page I see every time I try and I'm lost to finding a solution on my own.

I've been trying to download some of the rigs on the blender studio website but every time I try, the site won't load at all. I've tried with different computers, browsers and internet connections yet still come up with the same result for the webpage timing out. Below is an image of the page I see every time I try and I'm lost to finding a solution on my own. ![image.png](https://archive.blender.org/developer/F13551971/image.png)

Max Cooper commented

2022-09-22 09:16:19 +02:00

Added subscriber: @SquidHoney

Anna Sirota commented

2022-09-22 10:28:26 +02:00

Added subscriber: @railla

Anna Sirota self-assigned this 2022-09-22 10:28:26 +02:00

Anna Sirota commented

2022-09-22 10:28:26 +02:00

@SquidHoney does this happen with specific files or all the files you try downloading?

Could you add links to the specific pages from which download failed?

@SquidHoney does this happen with specific files or all the files you try downloading? Could you add links to the specific pages from which download failed?

Max Cooper commented

2022-10-20 07:17:30 +02:00

Apologies for the late reply. Currently, I have tried every rig available for free on the website and nothing seems to fully load whenever I hit the download button. It time outs pretty much every time no matter the rig I pick. Even when I'm trying to view the characters tab a lot of the images don't seem to load either. I've added a screenshot to show this.

Apologies for the late reply. Currently, I have tried every rig available for free on the website and nothing seems to fully load whenever I hit the download button. It time outs pretty much every time no matter the rig I pick. Even when I'm trying to view the characters tab a lot of the images don't seem to load either. I've added a screenshot to show this. ![image.png](https://archive.blender.org/developer/F13722979/image.png)

Anna Sirota commented

2022-10-25 11:21:16 +02:00

@SquidHoney This might be caused by stale DNS cache in your browser(s), which can be fixed by clearing it (search for "clear DNS cache "). This is worth a try, even though you've mentioned trying different browsers.
The other highly unlikely possibility is that your ISP is filtering CloudFront, which is the CDN that serves all of the Studio's content.

If the problem persists, could you please send an email to cloudsupport at blender.org with additional details?
The details that could help investigate this further is country, whether or not proxy or VPN are in use, browser versions and operating system and whether or not any ad-blocking add-ons/extensions are used.

@SquidHoney This might be caused by stale DNS cache in your browser(s), which can be fixed by clearing it (search for "clear DNS cache <your-browser>"). This is worth a try, even though you've mentioned trying different browsers. The other highly unlikely possibility is that your ISP is filtering CloudFront, which is the CDN that serves all of the Studio's content. If the problem persists, could you please send an email to cloudsupport at blender.org with additional details? The details that could help investigate this further is country, whether or not proxy or VPN are in use, browser versions and operating system and whether or not any ad-blocking add-ons/extensions are used.

Demeter Dzadik commented

2024-11-12 11:30:10 +01:00

Closing this since we could never repro on our end and got no further info.

Demeter Dzadik closed this issue

2024-11-12 11:30:11 +01:00

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