studio
/
blender-studio
2
3
Fork 2
Code Issues 81 Pull Requests Projects 1 Releases 5 Wiki Activity

Blender Cloud video playback not working in Firefox browser #92340

New Issue
Closed
opened 2021-10-19 11:35:50 +02:00 by Ad Morris · 14 comments
Ad Morris commented 2021-10-19 11:35:50 +02:00
Copy Link

Blender Cloud video playback is not working in Firefox browser

Operating system - Windows 10
Firefox 93.0 (64-bit)

Blender Cloud video playback is not working in Firefox browser Operating system - Windows 10 Firefox 93.0 (64-bit)
Ad Morris commented 2021-10-19 11:35:50 +02:00
Author
Copy Link

Added subscriber: @AdamMorris

Added subscriber: @AdamMorris
Mike Newbon commented 2021-10-19 11:54:04 +02:00
Copy Link

Added subscriber: @MikeyN

Added subscriber: @MikeyN
Mike Newbon commented 2021-10-19 11:54:04 +02:00
Copy Link

Hey @AdamMorris - I'm unable to recreate that experience on Firefox on Linux. Can you try this link and also try hard refreshing to clear your cache (ctrl + f5) and let me know if the issue persists.

https://cloud.blender.org/training/procedural-shading/5f07594bdf7b3cdd8937a945/

If it still isn't working, could you take a look in the web developer console (How To ) and let me know if there is anything there?

Hey @AdamMorris - I'm unable to recreate that experience on Firefox on Linux. Can you try this link and also try hard refreshing to clear your cache (ctrl + f5) and let me know if the issue persists. https://cloud.blender.org/training/procedural-shading/5f07594bdf7b3cdd8937a945/ If it still isn't working, could you take a look in the web developer console ([How To ](https://developer.mozilla.org/en-US/docs/Tools/Web_Console#opening_the_web_console)) and let me know if there is anything there?
Mike Newbon commented 2021-10-19 11:57:07 +02:00
Copy Link

Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'
Ad Morris commented 2021-10-19 17:30:36 +02:00
Author
Copy Link

The video at the link worked. Other videos aren't working though, even after clearing the cache. Here's the console log output:

Loading failed for the <script> with source “https://www.googletagmanager.com/gtag/js?id=UA-1418081-10”. rigging:7989:1
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ddz4ak4pa3d19.cloudfront.net/ab/ab7422537a39aed9df6eeba6647a6323/ab7422537a39aed9df6eeba6647a6323.mp4?Expires=1634660928&Signature=thSZxAG4f9T5iYd8aKQlsbdbI5aIH-Lh3a0jZMrpo1nUXZv9-iy-~IXbwfsvhVdar2JpfUXnRPLxczJbUl6dPFqB0u2ZoHMpJn5At74M~7F8mfq3L4kRRLqCbFBwqsx3AVnqGDoIoxk7fIjNXJWIpZhbjYp9VFgo7YMCditL8oL0r268CyC9aLOrQH~gcgRMsC4jcreoSR9P0AtewMmc5E2FkTpu3pXKgohE5pTD6Hc7AIK3Q0DPAaQEOPgrbjp3xqGseXXGeZ5FUX3KXtNrzdBissfMfn0vMAgwk6663BvZHqFOUWdX09jARdgzMnh-7SJXgUnIcD9UMyyYcijBUQ__&Key-Pair-Id=APKAJZFE4UDHH3WZXVDA. (Reason: CORS header 'Access-Control-Allow-Origin' missing).

All candidate resources failed to load. Media load paused.
The video at the link worked. Other videos aren't working though, even after clearing the cache. Here's the console log output: ``` Loading failed for the <script> with source “https://www.googletagmanager.com/gtag/js?id=UA-1418081-10”. rigging:7989:1 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ddz4ak4pa3d19.cloudfront.net/ab/ab7422537a39aed9df6eeba6647a6323/ab7422537a39aed9df6eeba6647a6323.mp4?Expires=1634660928&Signature=thSZxAG4f9T5iYd8aKQlsbdbI5aIH-Lh3a0jZMrpo1nUXZv9-iy-~IXbwfsvhVdar2JpfUXnRPLxczJbUl6dPFqB0u2ZoHMpJn5At74M~7F8mfq3L4kRRLqCbFBwqsx3AVnqGDoIoxk7fIjNXJWIpZhbjYp9VFgo7YMCditL8oL0r268CyC9aLOrQH~gcgRMsC4jcreoSR9P0AtewMmc5E2FkTpu3pXKgohE5pTD6Hc7AIK3Q0DPAaQEOPgrbjp3xqGseXXGeZ5FUX3KXtNrzdBissfMfn0vMAgwk6663BvZHqFOUWdX09jARdgzMnh-7SJXgUnIcD9UMyyYcijBUQ__&Key-Pair-Id=APKAJZFE4UDHH3WZXVDA. (Reason: CORS header 'Access-Control-Allow-Origin' missing). All candidate resources failed to load. Media load paused. ```
Mike Newbon commented 2021-10-19 17:36:24 +02:00
Copy Link

Could you link me the training videos that explicitly aren't working?

Could you link me the training videos that explicitly aren't working?
Ad Morris commented 2021-10-19 17:57:02 +02:00
Author
Copy Link

Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples:

https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406
https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065
https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995

Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples: https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406 https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065 https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995
Sybren A. Stüvel commented 2021-10-19 18:14:57 +02:00
Owner
Copy Link
No description provided.
Anna Sirota commented 2021-10-21 11:47:42 +02:00
Owner
Copy Link

Added subscriber: @railla

Added subscriber: @railla
Anna Sirota commented 2021-10-21 11:47:42 +02:00
Owner
Copy Link

In #92340#1238218, @AdamMorris wrote:
Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples:

https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406
https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065
https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995

There were some connectivity problems with the CDN hosting the videos around the time this was reported.
@AdamMorris are the videos working now, or is the issue still present?

> In #92340#1238218, @AdamMorris wrote: > Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples: > > https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406 > https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065 > https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995 There were some connectivity problems with the CDN hosting the videos around the time this was reported. @AdamMorris are the videos working now, or is the issue still present?
Ad Morris commented 2021-10-21 15:04:25 +02:00
Author
Copy Link

Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on.

Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on.
Anna Sirota commented 2021-10-26 13:16:59 +02:00
Owner
Copy Link

In #92340#1239160, @AdamMorris wrote:
Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on.

That's very unfortunate. I've just tried to reproduce the issue again, this time with a freshly updated Firefox 93 and Chromium: I am unable to reproduce the problem, with or without my usual set of browser addons.
Is it possible there are some browser addons that are causing this? Do you have the same issue in Chromium/Chrome?

> In #92340#1239160, @AdamMorris wrote: > Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on. That's very unfortunate. I've just tried to reproduce the issue again, this time with a freshly updated Firefox 93 and Chromium: I am unable to reproduce the problem, with or without my usual set of browser addons. Is it possible there are some browser addons that are causing this? Do you have the same issue in Chromium/Chrome?
Ad Morris commented 2021-10-26 16:47:09 +02:00
Author
Copy Link

Hi Anna, I've just found the culprit! It was an addon called DF YouTube (Distraction Free), after disabling that the videos now play back without issue. Much appreciated :)

Hi Anna, I've just found the culprit! It was an addon called **DF YouTube (Distraction Free)**, after disabling that the videos now play back without issue. Much appreciated :)
Anna Sirota commented 2021-10-26 19:54:56 +02:00
Owner
Copy Link

Changed status from 'Needs User Info' to: 'Resolved'

Changed status from 'Needs User Info' to: 'Resolved'
Anna Sirota self-assigned this 2021-10-26 19:54:56 +02:00
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
main
production
ui/v2.2.0
ui/v2.1.0
ui/web-assets-v2-upgrade
web-assets-migrate
direct-s3-upload
django4
fix-video-thumbs-in-search
wip-teams-landing
backfill-production-credits
oauth_user_id_int
nginx-location-match-only-known-paths
v2.2.6
v2.2.5
v2.2.4
v2.2.3
v2.2.2
v2.2.1
v2.2.0
v2.1.1
v2.1.0
v2.1.0-beta
v2.1.0-alpha
v2.0.0
Labels
Clear labels   
Priority
High

  
Priority
Low

  
Priority
Normal

  
Status
Archived

  
Status
Confirmed

  
Status
Duplicate

  
Status
Needs Information from User

  
Status
Needs Triage

  
Status
Resolved

  
Type
Bug

  
Type
Content

  
Type
Design

  
Type
Report

  
Type
To Do

  
Type
Web Development

No Label
Priority
High
Priority
Low
Priority
Normal
Status
Archived
Status
Confirmed
Status
Duplicate
Status
Needs Information from User
Status
Needs Triage
Status
Resolved
Type
Bug
Type
Content
Type
Design
Type
Report
Type
To Do
Type
Web Development
Milestone
Clear milestone
No items
No Milestone
Projects
Clear projects
No project
Assignees
Clear assignees
No Assignees
Anna Sirota
4 Participants
Notifications
Due Date
The due date is invalid or out of range. Please use the format 'yyyy-mm-dd'.

No due date set.

Dependencies

No dependencies set.

Reference: studio/blender-studio#92340
No description provided.
Delete Branch "%!s(<nil>)"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?