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Blender Cloud video playback not working in Firefox browser #92340

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opened 2021-10-19 11:35:50 +02:00 by Ad Morris · 14 comments
Ad Morris commented 2021-10-19 11:35:50 +02:00
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Blender Cloud video playback is not working in Firefox browser

Operating system - Windows 10
Firefox 93.0 (64-bit)

Blender Cloud video playback is not working in Firefox browser Operating system - Windows 10 Firefox 93.0 (64-bit)
Ad Morris commented 2021-10-19 11:35:50 +02:00
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Added subscriber: @AdamMorris

Added subscriber: @AdamMorris
Mike Newbon commented 2021-10-19 11:54:04 +02:00
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Added subscriber: @MikeyN

Added subscriber: @MikeyN
Mike Newbon commented 2021-10-19 11:54:04 +02:00
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Hey @AdamMorris - I'm unable to recreate that experience on Firefox on Linux. Can you try this link and also try hard refreshing to clear your cache (ctrl + f5) and let me know if the issue persists.

https://cloud.blender.org/training/procedural-shading/5f07594bdf7b3cdd8937a945/

If it still isn't working, could you take a look in the web developer console (How To ) and let me know if there is anything there?

Hey @AdamMorris - I'm unable to recreate that experience on Firefox on Linux. Can you try this link and also try hard refreshing to clear your cache (ctrl + f5) and let me know if the issue persists. https://cloud.blender.org/training/procedural-shading/5f07594bdf7b3cdd8937a945/ If it still isn't working, could you take a look in the web developer console ([How To ](https://developer.mozilla.org/en-US/docs/Tools/Web_Console#opening_the_web_console)) and let me know if there is anything there?
Mike Newbon commented 2021-10-19 11:57:07 +02:00
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Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'
Ad Morris commented 2021-10-19 17:30:36 +02:00
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The video at the link worked. Other videos aren't working though, even after clearing the cache. Here's the console log output:

Loading failed for the <script> with source “https://www.googletagmanager.com/gtag/js?id=UA-1418081-10”. rigging:7989:1
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ddz4ak4pa3d19.cloudfront.net/ab/ab7422537a39aed9df6eeba6647a6323/ab7422537a39aed9df6eeba6647a6323.mp4?Expires=1634660928&Signature=thSZxAG4f9T5iYd8aKQlsbdbI5aIH-Lh3a0jZMrpo1nUXZv9-iy-~IXbwfsvhVdar2JpfUXnRPLxczJbUl6dPFqB0u2ZoHMpJn5At74M~7F8mfq3L4kRRLqCbFBwqsx3AVnqGDoIoxk7fIjNXJWIpZhbjYp9VFgo7YMCditL8oL0r268CyC9aLOrQH~gcgRMsC4jcreoSR9P0AtewMmc5E2FkTpu3pXKgohE5pTD6Hc7AIK3Q0DPAaQEOPgrbjp3xqGseXXGeZ5FUX3KXtNrzdBissfMfn0vMAgwk6663BvZHqFOUWdX09jARdgzMnh-7SJXgUnIcD9UMyyYcijBUQ__&Key-Pair-Id=APKAJZFE4UDHH3WZXVDA. (Reason: CORS header 'Access-Control-Allow-Origin' missing).

All candidate resources failed to load. Media load paused.
The video at the link worked. Other videos aren't working though, even after clearing the cache. Here's the console log output: ``` Loading failed for the <script> with source “https://www.googletagmanager.com/gtag/js?id=UA-1418081-10”. rigging:7989:1 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ddz4ak4pa3d19.cloudfront.net/ab/ab7422537a39aed9df6eeba6647a6323/ab7422537a39aed9df6eeba6647a6323.mp4?Expires=1634660928&Signature=thSZxAG4f9T5iYd8aKQlsbdbI5aIH-Lh3a0jZMrpo1nUXZv9-iy-~IXbwfsvhVdar2JpfUXnRPLxczJbUl6dPFqB0u2ZoHMpJn5At74M~7F8mfq3L4kRRLqCbFBwqsx3AVnqGDoIoxk7fIjNXJWIpZhbjYp9VFgo7YMCditL8oL0r268CyC9aLOrQH~gcgRMsC4jcreoSR9P0AtewMmc5E2FkTpu3pXKgohE5pTD6Hc7AIK3Q0DPAaQEOPgrbjp3xqGseXXGeZ5FUX3KXtNrzdBissfMfn0vMAgwk6663BvZHqFOUWdX09jARdgzMnh-7SJXgUnIcD9UMyyYcijBUQ__&Key-Pair-Id=APKAJZFE4UDHH3WZXVDA. (Reason: CORS header 'Access-Control-Allow-Origin' missing). All candidate resources failed to load. Media load paused. ```
Mike Newbon commented 2021-10-19 17:36:24 +02:00
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Could you link me the training videos that explicitly aren't working?

Could you link me the training videos that explicitly aren't working?
Ad Morris commented 2021-10-19 17:57:02 +02:00
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Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples:

https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406
https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065
https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995

Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples: https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406 https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065 https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995
Sybren A. Stüvel commented 2021-10-19 18:14:57 +02:00
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Anna Sirota commented 2021-10-21 11:47:42 +02:00
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Added subscriber: @railla

Added subscriber: @railla
Anna Sirota commented 2021-10-21 11:47:42 +02:00
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In #92340#1238218, @AdamMorris wrote:
Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples:

https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406
https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065
https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995

There were some connectivity problems with the CDN hosting the videos around the time this was reported.
@AdamMorris are the videos working now, or is the issue still present?

> In #92340#1238218, @AdamMorris wrote: > Other than the videos in the Simon Thommes course, every video I click on isn't working. Even after clearing the cache. Here are a few random examples: > > https://cloud.blender.org/films/sprite-fright/394e83f00b4b5c/?asset=5406 > https://cloud.blender.org/films/sprite-fright/391df035b8973c/?asset=4065 > https://cloud.blender.org/films/sprite-fright/39af2c52a74950/?asset=4995 There were some connectivity problems with the CDN hosting the videos around the time this was reported. @AdamMorris are the videos working now, or is the issue still present?
Ad Morris commented 2021-10-21 15:04:25 +02:00
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Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on.

Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on.
Anna Sirota commented 2021-10-26 13:16:59 +02:00
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In #92340#1239160, @AdamMorris wrote:
Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on.

That's very unfortunate. I've just tried to reproduce the issue again, this time with a freshly updated Firefox 93 and Chromium: I am unable to reproduce the problem, with or without my usual set of browser addons.
Is it possible there are some browser addons that are causing this? Do you have the same issue in Chromium/Chrome?

> In #92340#1239160, @AdamMorris wrote: > Hi Anna, I just tried another random selection of content and no unfortunately the issue still persists for any video I click on. That's very unfortunate. I've just tried to reproduce the issue again, this time with a freshly updated Firefox 93 and Chromium: I am unable to reproduce the problem, with or without my usual set of browser addons. Is it possible there are some browser addons that are causing this? Do you have the same issue in Chromium/Chrome?
Ad Morris commented 2021-10-26 16:47:09 +02:00
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Hi Anna, I've just found the culprit! It was an addon called DF YouTube (Distraction Free), after disabling that the videos now play back without issue. Much appreciated :)

Hi Anna, I've just found the culprit! It was an addon called **DF YouTube (Distraction Free)**, after disabling that the videos now play back without issue. Much appreciated :)
Anna Sirota commented 2021-10-26 19:54:56 +02:00
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Changed status from 'Needs User Info' to: 'Resolved'

Changed status from 'Needs User Info' to: 'Resolved'
Anna Sirota self-assigned this 2021-10-26 19:54:56 +02:00
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