Can not open a lot of files and videos #92611

New Issue

Joan Pere López · 2021-10-29T14:35:01+02:00

Joan Pere López commented

2021-10-29 14:35:01 +02:00

I am new in Blender Cloud and probably I am doing something wrong.
There are a lot of files, videos, assets that I can not open, like the screen that I upload.

Can you help me please?

Thanks in advance,

Pere{F11597391}

I am new in Blender Cloud and probably I am doing something wrong. There are a lot of files, videos, assets that I can not open, like the screen that I upload. Can you help me please? Thanks in advance, Pere{[F11597391](https://archive.blender.org/developer/F11597391/Captura_de_pantalla_2021-10-29_a_las_14.30.53.png)}

Joan Pere López commented

2021-10-29 14:35:01 +02:00

Added subscriber: @Juan-Pedro-Lopez

Anna Sirota commented

2021-10-29 15:03:41 +02:00

Added subscriber: @railla

Anna Sirota commented

2021-10-29 15:03:41 +02:00

@Juan-Pedro-Lopez Thank you for joining Blender Studio! Don't worry, you are certainly not doing anything wrong, but I'm not sure I understand what's exactly not working on that screenshot, so I'll need a bit more details to help.

On that screenshot, are you unable to open the assets inside Characters? For example, here's a direct link to one of the assets there: https://studio.blender.org/films/settlers/5e8f16fd9e1df355918c30e9/?asset=2564
Can you see the asset at that link?

Or are you unable to open the Environments collection there?

@Juan-Pedro-Lopez Thank you for joining Blender Studio! Don't worry, you are certainly not doing anything wrong, but I'm not sure I understand what's exactly not working on that screenshot, so I'll need a bit more details to help. On that screenshot, are you unable to open the assets inside `Characters`? For example, here's a direct link to one of the assets there: https://studio.blender.org/films/settlers/5e8f16fd9e1df355918c30e9/?asset=2564 Can you see the asset at that link? Or are you unable to open the `Environments` collection there?

Joan Pere López commented

2021-10-29 15:17:43 +02:00

Hi Anna
Thank you very much for your quick answer.
It seams that the problem is with the Safari navigator in the MAC. Its like it was freeze in some old web page not updating for the new subscribed status, despite I erased the cache, historial, etc. I tried with Chrome navigator and it works correctly.

I am going to study what happened with Safari.
For me the issue is closed.

Thanks

Hi Anna Thank you very much for your quick answer. It seams that the problem is with the Safari navigator in the MAC. Its like it was freeze in some old web page not updating for the new subscribed status, despite I erased the cache, historial, etc. I tried with Chrome navigator and it works correctly. I am going to study what happened with Safari. For me the issue is closed. Thanks

Anna Sirota commented

2021-10-29 15:48:53 +02:00

Changed status from 'Needs Triage' to: 'Resolved'

Anna Sirota closed this issue

2021-10-29 15:48:53 +02:00

Anna Sirota self-assigned this 2021-10-29 15:48:53 +02:00

Anna Sirota commented

2021-10-29 15:48:53 +02:00

Glad that you were able to find a work around at least! I'll mark this as resolved for now.

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