blender/blender

Access violation in `vk_icdNegotiateLoaderICDInterfaceVersion` when putting computer to sleep. #112146

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opened 2023-09-08 16:08:21 +02:00 by michael campbell · 16 comments

michael campbell commented

2023-09-08 16:08:21 +02:00

System Information
Operating system: Windows-10-10.0.19044-SP0 64 Bits
Graphics card: NVIDIA GeForce GTX 1070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 536.99

Blender Version
Broken: version: 3.6.3 Release Candidate, branch: blender-v3.6-release, commit date: 2023-09-05 15:07, hash: d371c3c09fa8
Worked: (3.6.2)

Short description of error
access violation when putting computer to sleep. crash log is created immediately after clicking sleep.

Exact steps for others to reproduce the error

launch blender.
open a file
save it
put the computer to sleep

Edited steps because it just happened when blender was launched normally. Wasn't saved this time, and was a different blend file.

**System Information** Operating system: Windows-10-10.0.19044-SP0 64 Bits Graphics card: NVIDIA GeForce GTX 1070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 536.99 **Blender Version** Broken: version: 3.6.3 Release Candidate, branch: blender-v3.6-release, commit date: 2023-09-05 15:07, hash: `d371c3c09fa8` Worked: (3.6.2) **Short description of error** access violation when putting computer to sleep. crash log is created immediately after clicking sleep. **Exact steps for others to reproduce the error** 1. launch blender. 2. open a file 3. save it 4. put the computer to sleep Edited steps because it just happened when blender was launched normally. Wasn't saved this time, and was a different blend file.

test crash.txt

11 KiB

launched normally.txt

9.6 KiB

michael campbell added the

labels 2023-09-08 16:08:22 +02:00

michael campbell changed title from ~~access violation when putting computer to sleep if blender started from VS code.~~ to access violation when putting computer to sleep.

2023-09-08 18:58:42 +02:00

YimingWu commented

2023-09-09 16:10:18 +02:00

Member

Looks like it crashed in vk_icdNegotiateLoaderICDInterfaceVersion

Probably due to unstable system hardware status when this function is called or something.

Looks like it crashed in `vk_icdNegotiateLoaderICDInterfaceVersion` Probably due to unstable system hardware status when this function is called or something.

YimingWu changed title from ~~access violation when putting computer to sleep.~~ to Access violation in `vk_icdNegotiateLoaderICDInterfaceVersion` when putting computer to sleep.

2023-09-09 16:10:39 +02:00

YimingWu added the

labels 2023-09-09 16:10:57 +02:00

michael campbell commented

2023-09-09 16:42:05 +02:00

Author

"Probably due to unstable system hardware status when this function is called or something."

Wouldn't a hardware issue cause it to happen with all versions of Blender?

"Probably due to unstable system hardware status when this function is called or something." Wouldn't a hardware issue cause it to happen with all versions of Blender?

Pratik Borhade commented

2023-09-11 06:27:13 +02:00

Member

I can confirm the crash in 4.0 build
Crash has not occurred in 3.6 build so we can call it a regression (but crash log suggests the crash in NVIDIA driver)

I can confirm the crash in 4.0 build Crash has not occurred in 3.6 build so we can call it a regression (but crash log suggests the crash in NVIDIA driver)

Pratik Borhade added

Platforms, Builds & Tests

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labels 2023-09-11 06:27:35 +02:00

michael campbell commented

2023-09-16 22:24:19 +02:00

Author

I've just found something that might be related. If it doesn't crash when coming out of sleep mode, the wires in node editors dissapear. After closing Blender to try and get the wires back, Blender will no longer open. It just get's stuck on reading preferences, even if loading in Factory mode, manually killing the Blender process from Task Manager, attempting to start from VS Code, it still won't start.

The only way to fix was by restarting windows, and even then, the first time took much longer to start than usual, but was fast to start after that.

I've just found something that might be related. If it doesn't crash when coming out of sleep mode, the wires in node editors dissapear. After closing Blender to try and get the wires back, Blender will no longer open. It just get's stuck on reading preferences, even if loading in Factory mode, manually killing the Blender process from Task Manager, attempting to start from VS Code, it still won't start. The only way to fix was by restarting windows, and even then, the first time took much longer to start than usual, but was fast to start after that.

Miguel Pozo added

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labels 2023-09-19 17:36:31 +02:00

Miguel Pozo commented

2023-09-19 17:37:06 +02:00

Member

@Jeroen-Bakker Could you take a look at this?

@Jeroen-Bakker Could you take a look at this?

Jeroen Bakker self-assigned this 2023-09-19 19:29:37 +02:00

Jeroen Bakker commented

2023-09-19 19:30:47 +02:00

Member

Will try to reproduce and find the commit that altered the behavior. Perhaps that would lead to some clues.

Will try to reproduce and find the commit that altered the behavior. Perhaps that would lead to some clues.

Jeroen Bakker commented

2023-09-21 10:54:52 +02:00

Member

I am not able to reproduce the issue using

Operating system: Windows-10-10.0.19044-SP0 64 Bits
Graphics card: Quadro RTX 5000/PCIe/SSE2 NVIDIA Corporation 4.6.0 NVIDIA 537.34
Blender Version:
* version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 05:55, hash: `9cc4df8062af` (own build)
* version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 00:11, hash: `963c0ed5e7b0` (buildbot build)

Operating system: Windows-10-10.0.19044-SP0 64 Bits
Graphics card: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2 NVIDIA Corporation 4.6.0 NVIDIA 537.34
Blender Version:
* version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 05:55, hash: `9cc4df8062af` (own build)
* version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 00:11, hash: `963c0ed5e7b0` (buildbot build)

The file I use for testing is https://download.blender.org/demo/cycles/monster_under_the_bed_sss_demo_by_metin_seven.blend

In order to continue a developer should be able to reproduce it and perhaps perform a bisect to find the commit that causes the change in behavior. As long as we don't have this information there isn't anything we can do about it at this moment.

Perhaps try to update to the latest drivers and see if the issue still occurs.

I am not able to reproduce the issue using ``` Operating system: Windows-10-10.0.19044-SP0 64 Bits Graphics card: Quadro RTX 5000/PCIe/SSE2 NVIDIA Corporation 4.6.0 NVIDIA 537.34 Blender Version: * version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 05:55, hash: `9cc4df8062af` (own build) * version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 00:11, hash: `963c0ed5e7b0` (buildbot build) ``` ``` Operating system: Windows-10-10.0.19044-SP0 64 Bits Graphics card: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2 NVIDIA Corporation 4.6.0 NVIDIA 537.34 Blender Version: * version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 05:55, hash: `9cc4df8062af` (own build) * version: 4.0.0 Alpha, branch: main, commit date: 2023-09-21 00:11, hash: `963c0ed5e7b0` (buildbot build) ``` The file I use for testing is https://download.blender.org/demo/cycles/monster_under_the_bed_sss_demo_by_metin_seven.blend In order to continue a developer should be able to reproduce it and perhaps perform a bisect to find the commit that causes the change in behavior. As long as we don't have this information there isn't anything we can do about it at this moment. Perhaps try to update to the latest drivers and see if the issue still occurs.

Jeroen Bakker added

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labels 2023-09-21 11:14:13 +02:00

Pratik Borhade commented

2023-09-21 11:19:42 +02:00

Member

BTW, I'm on RTX mobile GPU
For me (in 4.0), crash does not happen when laptop is connected to power supply (This may be irrelevant here)

**System Information**
Operating system: Windows-10-10.0.22000-SP0 64 Bits
Graphics card: NVIDIA GeForce RTX 3050 Laptop GPU/PCIe/SSE2 NVIDIA Corporation 4.6.0 NVIDIA 532.03

BTW, I'm on RTX mobile GPU For me (in 4.0), crash does not happen when laptop is connected to power supply (This may be irrelevant here) ``` **System Information** Operating system: Windows-10-10.0.22000-SP0 64 Bits Graphics card: NVIDIA GeForce RTX 3050 Laptop GPU/PCIe/SSE2 NVIDIA Corporation 4.6.0 NVIDIA 532.03 ```

Jeroen Bakker commented

2023-09-28 15:08:16 +02:00

Member

I do have access to a laptop with Windows and GPU. But it doesn't have a development environment installed. Will try to reproduce it on that machine, if reproducable will try to install a development environment for bisecting.

I do have access to a laptop with Windows and GPU. But it doesn't have a development environment installed. Will try to reproduce it on that machine, if reproducable will try to install a development environment for bisecting.

Jeroen Bakker added

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labels 2023-09-28 15:08:39 +02:00

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Jeroen Bakker commented

2023-10-23 14:29:14 +02:00

Member

I haven't been able to reproduce. But looking at the information provided this seems to originate from a driver bug/issue what we might have triggered by reorganizing some code somewhere. We need to be able to reproduce the issue, to locate the code that change this behavior.

For now I am lowering the priority and marking it as a known issue. If someone with a system that fails is able to perform a bi-sect we can continue investigating the issue.

I haven't been able to reproduce. But looking at the information provided this seems to originate from a driver bug/issue what we might have triggered by reorganizing some code somewhere. We need to be able to reproduce the issue, to locate the code that change this behavior. For now I am lowering the priority and marking it as a known issue. If someone with a system that fails is able to perform a bi-sect we can continue investigating the issue.

Jeroen Bakker added this to the Viewport & EEVEE project 2023-10-23 14:29:24 +02:00

Jeroen Bakker removed their assignment 2023-10-25 14:54:16 +02:00

Pratik Borhade referenced this issue

2023-11-23 12:22:56 +01:00

Blender is the only program which constantly crashes when the pc is sleeping. #115294

Pratik Borhade referenced this issue

2024-03-22 06:29:19 +01:00

Blender closes when the computer hibernates #119748

Sebastien Larocque commented

2024-04-11 15:03:54 +02:00

I discovered this issue might be related to the BlenderKit add-on. In another bug report that I reported where Blender crashes, I discovered that enabling BlenderKit is a problem.

You can read my latest comment directly here: #120352 (comment)

I’m updating this bug report as my original report was marked closed as a duplicate of what appeared to be the same issue. You can see my original report here: #119748

Maybe it will provide new information if you investigate the BlenderKit issue.

I discovered this issue might be related to the BlenderKit add-on. In another bug report that I reported where Blender crashes, I discovered that enabling BlenderKit is a problem. You can read my latest comment directly here: https://projects.blender.org/blender/blender/issues/120352#issuecomment-1165408 I’m updating this bug report as my original report was marked closed as a duplicate of what appeared to be the same issue. You can see my original report here: https://projects.blender.org/blender/blender/issues/119748 Maybe it will provide new information if you investigate the BlenderKit issue.

Pratik Borhade commented

2024-04-12 05:38:36 +02:00

Member

I was able to reproduce with factory defaults.

I was able to reproduce with factory defaults.

Pratik Borhade referenced this issue

2024-09-04 07:41:37 +02:00

blender 4.2.1 is closed automatically after waking my laptop from sleep mode. #127094

Pratik Borhade commented

2024-09-04 07:43:08 +02:00

Member

@3di hi, still encountering the crash?
Looks good now on my system.

@3di hi, still encountering the crash? Looks good now on my system.

Sebastien Larocque commented

2024-09-04 15:00:30 +02:00

Yes, I’m still encountering the crash related to BlenderKit. If this issue is related to BlenderKit as suggested, please see the details below. You can reproduce this issue with the following procedure below. To validate if there is a connection with BlenderKit, you can look at my test project below and validate if it crashes when waking up the computer from Sleep or Hibernate. Normally, it should crash if waking up.

Above, on April 11, 2024, I commented with more details. Since then, I reported the bug to the BlenderKit developer as suggested.

I included in this reply a project file that I’ve just created today with Blender 4.2.1. Basically,

BlenderKit is enabled.
I created a new empty project file.
I created a new main window on my second monitor.
I maximized the Layout view of the second window.
I saved and quit the project.
Then, I opened the file by double-clicking on it in the File Explorer under Windows.
After a second or two, it crashes.

Furthermore, Blender will also crash just by enabling BlenderKit in the preferences when the project has the configuration described above.

Note that you can still open the project file by opening Blender and clicking the project file name in the splash screen or go to File | Open. It will not crash that way.

Yes, I’m still encountering the crash related to BlenderKit. If this issue is related to BlenderKit as suggested, please see the details below. You can reproduce this issue with the following procedure below. To validate if there is a connection with BlenderKit, you can look at my test project below and validate if it crashes when waking up the computer from Sleep or Hibernate. Normally, it should crash if waking up. Above, on April 11, 2024, I commented with more details. Since then, I reported the bug to the BlenderKit developer as suggested. I included in this reply a project file that I’ve just created today with Blender 4.2.1. Basically, - BlenderKit is enabled. - I created a new empty project file. - I created a new main window on my second monitor. - I maximized the Layout view of the second window. - I saved and quit the project. - Then, I opened the file by double-clicking on it in the File Explorer under Windows. - After a second or two, it crashes. Furthermore, Blender will also crash just by enabling BlenderKit in the preferences when the project has the configuration described above. Note that you can still open the project file by opening Blender and clicking the project file name in the splash screen or go to File | Open. It will not crash that way.

Test_BlenderKit_Crash_1.blend

1.2 MiB

michael campbell commented

2024-09-04 16:10:52 +02:00

Author

@PratikPB2123 seems fine for me on my new windows 11 computer, but I don't use the addon mentioned by @SebBlender if that is indeed related?

@PratikPB2123 seems fine for me on my new windows 11 computer, but I don't use the addon mentioned by @SebBlender if that is indeed related?

Pratik Borhade commented

2024-09-05 05:13:28 +02:00

Member

I think we can close this. @SebBlender , best to report blenderkit about the crash then :)

I think we can close this. @SebBlender , best to report blenderkit about the crash then :)

Pratik Borhade closed this issue

2024-09-05 05:13:32 +02:00

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