Blender 4.0 crashes on Intel Arc A770 #115396

New Issue

Andrew · 2023-11-25T10:06:20+01:00

Andrew commented

2023-11-25 10:06:20 +01:00

System Information
Operating system: Windows-10-10.0.19045-SP0 64 Bits
Graphics card: Intel(R) Arc(TM) A770 Graphics Intel 4.6.0 - Build 31.0.101.4972

Blender Version
Broken: version: 4.0.0, branch: blender-v4.0-release, commit date: 2023-11-13 17:26, hash: 878f71061b8e
Worked: (newest version of Blender that worked as expected)

Short description of error
Blender 4.0 crashes when scene open.

Exact steps for others to reproduce the error
Freezes, turning off monitors, restarting driver.

On 3.6 all works fine.

**System Information** Operating system: Windows-10-10.0.19045-SP0 64 Bits Graphics card: Intel(R) Arc(TM) A770 Graphics Intel 4.6.0 - Build 31.0.101.4972 **Blender Version** Broken: version: 4.0.0, branch: blender-v4.0-release, commit date: 2023-11-13 17:26, hash: `878f71061b8e` Worked: (newest version of Blender that worked as expected) **Short description of error** Blender 4.0 crashes when scene open. **Exact steps for others to reproduce the error** Freezes, turning off monitors, restarting driver. On 3.6 all works fine.

flat1d2_test.crash.txt

8.0 KiB

Andrew added the

labels 2023-11-25 10:06:21 +01:00

Andrew commented

2023-11-25 13:08:14 +01:00

UPD: this is Intel fault
https://community.intel.com/t5/Graphics/Driver-31-0-101-4972-crashes-Blender/m-p/1547383/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExQRTA5WEE5SVY0UlM0fDE1NDczODN8U1VCU0NSSVBUSU9OU3xoSw#M125172

UPD: this is Intel fault https://community.intel.com/t5/Graphics/Driver-31-0-101-4972-crashes-Blender/m-p/1547383/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExQRTA5WEE5SVY0UlM0fDE1NDczODN8U1VCU0NSSVBUSU9OU3xoSw#M125172

Pratik Borhade commented

2023-11-27 12:37:33 +01:00

cc @xavierh

Germano Cavalcante commented

2023-11-28 01:07:04 +01:00

The report still lacks detailed information about what's causing the crash.

Please open Blender's installation directory, double click on the blender_debug_gpu.cmd. This start Blender in debug mode to create log files. Try to reproduce the error again.

Once it crashes, the Windows Explorer should open and show you up to two files: a debug log and the system information. Please add them to your bug report by clicking on the upload button bellow or via drag and drop.

Most likely it will contain more information about the error.

The report still lacks detailed information about what's causing the crash. Please open Blender's installation directory, double click on the `blender_debug_gpu.cmd`. This start Blender in debug mode to create log files. Try to reproduce the error again. Once it crashes, the Windows Explorer should open and show you up to two files: a debug log and the system information. Please add them to your bug report by clicking on the upload button bellow or via drag and drop. Most likely it will contain more information about the error.

Germano Cavalcante added

Status

Needs Information from User

and removed

Status

Needs Triage

labels 2023-11-28 01:07:14 +01:00

Xavier Hallade commented

2023-11-28 10:26:27 +01:00

Hi, can you provide more information about the scene and settings leading to the crash? On https://community.intel.com/t5/Graphics/Driver-31-0-101-4972-crashes-Blender/m-p/1547383/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExQRTA5WEE5SVY0UlM0fDE1NDczODN8U1VCU0NSSVBUSU9OU3xoSw#M125172 you mention it works fine with driver 101.4953 + blender 3.6 - However, I've reviewed the few changes between 101.4953 and 101.4972 drivers and none of them could have impacted Blender.

Xavier Hallade commented

2023-11-28 10:33:58 +01:00

We have identified a similar issue with drivers 101.4953 and 101.4972, can you confirm it wasn't happening with previous drivers 101.4884 or older ? If so, it's already fixed internally and will land in next driver release, that will have a version higher than 101.5000, it shouldn't take long.

Andrew commented

2023-11-28 18:32:02 +01:00

Please, check that file. In my case it haves bitmaps. The question is like in the same post that I created earlier here I can give both files with textures, but for non public access, because this is working pre-release game files. If you or Intel representative can get it on private mode, and guarantee that It's no leaks - I give it for tests, because I use Blender as a level editor with many materials. Current list of materials in the attach also not full, because it will be 3591 material on scene that can be called all in one time. I suppose this is kind of stress test anyway.

Debug files in attach. For now it opened fine, but here is no guarantee that it is not crash again.

Also please remember: on CUDA I have no such problems.

Please, check that file. In my case it haves bitmaps. The question is like in the same post that I created earlier [here](https://projects.blender.org/blender/blender/issues/111556#issuecomment-1050613) I can give both files with textures, but for non public access, because this is working pre-release game files. If you or Intel representative can get it on private mode, and guarantee that It's no leaks - I give it for tests, because I use Blender as a level editor with many materials. Current list of materials in the attach also not full, because it will be 3591 material on scene that can be called all in one time. I suppose this is kind of stress test anyway. Debug files in attach. For now it opened fine, but here is no guarantee that it is not crash again. Also please remember: on CUDA I have no such problems.

blender_system_info.txt

14 KiB

blender_debug_output.txt

394 KiB

base_textures.blend

63 MiB

Oskar-11 commented

2023-11-28 21:18:56 +01:00

Hey,
I'm also getting the issue of Blender crashing while simply modeling. It's especially often when I activate or deactivate a subdiv modifier.
I've stress tested my entire PC, RTX 3090 renders Cinebench R23 fine, memory stability test doesn't show any errors, CPU has no issues when stress tested. All temps are fine, I can play all games, no problem, but modeling in Blender, crashes my entire PC.
Even so hard, that some of my file get corrupted. Basically what happens is that my screen blacks out, and the entire PC is just gone.
Either I need to long press the start button to turn it off, sometimes it won't even let me do that, then I need to get under the table and hit the power supply switch. When I relaunch my PC, the first start of the blend file will instantly kill blender when trying to open it. 2nd time around it mostly opens it up again. But it def. does not look healthy at all. I already lost a Threadripper motherboard to this, now my new PC started behaving the same way.

I'll run a debug blender mode and see if I can catch something. I'll see what I can dig up, but there is def. a very nasty and brutal bug in there somewhere. It only happens in Blender.

Edit: Just had a crash, log files uploaded.

Hey, I'm also getting the issue of Blender crashing while simply modeling. It's especially often when I activate or deactivate a subdiv modifier. I've stress tested my entire PC, RTX 3090 renders Cinebench R23 fine, memory stability test doesn't show any errors, CPU has no issues when stress tested. All temps are fine, I can play all games, no problem, but modeling in Blender, crashes my entire PC. Even so hard, that some of my file get corrupted. Basically what happens is that my screen blacks out, and the entire PC is just gone. Either I need to long press the start button to turn it off, sometimes it won't even let me do that, then I need to get under the table and hit the power supply switch. When I relaunch my PC, the first start of the blend file will instantly kill blender when trying to open it. 2nd time around it mostly opens it up again. But it def. does not look healthy at all. I already lost a Threadripper motherboard to this, now my new PC started behaving the same way. I'll run a debug blender mode and see if I can catch something. I'll see what I can dig up, but there is def. a very nasty and brutal bug in there somewhere. It only happens in Blender. Edit: Just had a crash, log files uploaded.

blender_system_info.txt

26 KiB

blender_debug_output.txt

62 MiB

Oskar-11 commented

2023-11-29 00:17:02 +01:00

Just had another crash. I noticed that the other logs show a lot of error messages regarding lux core. So I disabled lux core before this crash. I don't think there is anything in the logs that would tell more about the issue.

Update: I also uninstalled all Nvidia drivers with DDU in safe mode. Reinstalled the latest studio driver, still getting crashes.

Just had another crash. I noticed that the other logs show a lot of error messages regarding lux core. So I disabled lux core before this crash. I don't think there is anything in the logs that would tell more about the issue. Update: I also uninstalled all Nvidia drivers with DDU in safe mode. Reinstalled the latest studio driver, still getting crashes.

blender_system_info.txt

26 KiB

blender_debug_output.txt

15 MiB

Xavier Hallade commented

2023-11-29 12:28:47 +01:00

@Oskar-11 Sorry to hear that but your issue seems unrelated to the one exposed here. According to the logs, you don't have an Intel Arc GPU ? "RTX 3090 renders Cinebench R23 fine" you mean R24? Cinebench R23 is testing only CPU. Your problem sounds related to power supply issues when the card is heavily used and Blender can be heavier than games. You may improve power usage by undervolting your GPU using MSI afterburner.

@Raid9000 you can share a link to your project that reproduces the issue to myself firstname.lastname@intel.com so I give a pass of debug directly.

@Oskar-11 Sorry to hear that but your issue seems unrelated to the one exposed here. According to the logs, you don't have an Intel Arc GPU ? "RTX 3090 renders Cinebench R23 fine" you mean R24? Cinebench R23 is testing only CPU. Your problem sounds related to power supply issues when the card is heavily used and Blender can be heavier than games. You may improve power usage by undervolting your GPU using MSI afterburner. @Raid9000 you can share a link to your project that reproduces the issue to myself firstname.lastname@intel.com so I give a pass of debug directly.

Oskar-11 commented

2023-11-29 14:29:36 +01:00

UPDATE 2: It was all unlucky coincidences. The crashes still continued shortly even outside of Blender and long story short:
My PSU started to fail. All 12V Rails degraded, not being able to provide sufficient power. I preplaced it, no more crashes. So my issue really didn't have anything to do with this case!

UPDATE: I was able to locate the error and was able to fix my crashes. I created a new .blend file, opened my project that would crash constantly and copied with CTRL+C and pasted with CTRL+V everything into the new .bend file. No more crashes at all so far. It seems that there must be a bug within Blender that corrupts .blend files. If I continue to work in the old .blend file, I get crashes again. I see what happens when I delete all my meshes in the corrupted blend file and continue modeling. If It still crashes, then I'll upload it for a dev to take a look inside.

@xavierh thanks, then I'll stop posting here, if it's a different issue. Yes, I meant R24, sorry. Power Supply is a "be quiet dark power 1000W", should be enough overhead for spikes. I'll install a different GPU and see if the error still persists. I've undervolted the RTX 3090 to optimize for power consumption with afterburner. I tunred it back to deafult aswell to see if the issue came from there, no luck unfortuetally. I can render all day long with Octane, but simple modeling is apperiantly sometimes too much and causes the entrie PC to crash. No other software was able to reproduce that error.
I did post in this thread, because the issue sounded almost the same. Monitors black out, GPU driver shuts down but never comes back. Thought it might be interesting to know that similar things happen also on non Intel GPUs.
I'll open another thread then if needed :)

Good luck, I'll continue reading this as you guys perhaps may find a solution that also works for me.

UPDATE 2: It was all unlucky coincidences. The crashes still continued shortly even outside of Blender and long story short: My PSU started to fail. All 12V Rails degraded, not being able to provide sufficient power. I preplaced it, no more crashes. So my issue really didn't have anything to do with this case! UPDATE: I was able to locate the error and was able to fix my crashes. I created a new .blend file, opened my project that would crash constantly and copied with CTRL+C and pasted with CTRL+V everything into the new .bend file. No more crashes at all so far. It seems that there must be a bug within Blender that corrupts .blend files. If I continue to work in the old .blend file, I get crashes again. I see what happens when I delete all my meshes in the corrupted blend file and continue modeling. If It still crashes, then I'll upload it for a dev to take a look inside. @xavierh thanks, then I'll stop posting here, if it's a different issue. Yes, I meant R24, sorry. Power Supply is a "be quiet dark power 1000W", should be enough overhead for spikes. I'll install a different GPU and see if the error still persists. I've undervolted the RTX 3090 to optimize for power consumption with afterburner. I tunred it back to deafult aswell to see if the issue came from there, no luck unfortuetally. I can render all day long with Octane, but simple modeling is apperiantly sometimes too much and causes the entrie PC to crash. No other software was able to reproduce that error. I did post in this thread, because the issue sounded almost the same. Monitors black out, GPU driver shuts down but never comes back. Thought it might be interesting to know that similar things happen also on non Intel GPUs. I'll open another thread then if needed :) Good luck, I'll continue reading this as you guys perhaps may find a solution that also works for me.

Germano Cavalcante referenced this issue

2023-12-08 19:38:00 +01:00

Eevee-Next Intel Arc: Switching to Eevee-next causes Blender to stop redrawing #115942

Xavier Hallade commented

2023-12-11 14:20:18 +01:00

We have identified a similar issue with drivers 101.4953 and 101.4972, can you confirm it wasn't happening with previous drivers 101.4884 or older ? If so, it's already fixed internally and will land in next driver release, that will have a version higher than 101.5000, it shouldn't take long.

Driver 101.5074 got published: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html please confirm whether it fixes the issue.

> We have identified a similar issue with drivers 101.4953 and 101.4972, can you confirm it wasn't happening with previous drivers 101.4884 or older ? If so, it's already fixed internally and will land in next driver release, that will have a version higher than 101.5000, it shouldn't take long. Driver 101.5074 got published: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html please confirm whether it fixes the issue.

Pratik Borhade referenced this issue

2023-12-27 11:12:59 +01:00

Intel A770 crash+TDR on save in 4.0.2, but not 3.x, with Win11 driver versions >= 101.4952 #116503

sentharn commented

2024-01-24 22:43:40 +01:00

@Raid9000 can you test with https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html posted today? this fixed my A770 crashing issue that has been happening the past few months.