Grey Screen Crash Error On Startup #120890

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opened 2024-04-21 17:19:04 +02:00 by EdugamesBR146 · 6 comments

EdugamesBR146 commented

2024-04-21 17:19:04 +02:00

System Information
Operating system: Windows 10 Home
Processor: I3 4005U
Graphics card: Intel HD Graphics Family (AKA Intel HD Graphics 4400)
RAM: 8GB

Blender Version
Broken: Blender 4.1
Worked: 3

Basically when trying to start the program I get a grey screen and then the app crashes.
Sorry for the low and old specs, but the old version of the program was working just fine

Just startup of the new Blender 4.1

**System Information** Operating system: Windows 10 Home Processor: I3 4005U Graphics card: Intel HD Graphics Family (AKA Intel HD Graphics 4400) RAM: 8GB **Blender Version** Broken: Blender 4.1 Worked: 3 Basically when trying to start the program I get a grey screen and then the app crashes. Sorry for the low and old specs, but the old version of the program was working just fine Just startup of the new Blender 4.1

blender_debug_output.txt

5.9 KiB

blender.crash.txt

19 KiB

Screenshot_93.png

6.9 KiB

EdugamesBR146 added the

labels 2024-04-21 17:19:05 +02:00

MrJW commented

2024-04-21 17:54:04 +02:00

I had the same issue, It happens at random since blender 4.0. The only temporary fix I found is to log out of Windows and then log back in (or restart PC).

I had the same issue, It happens at random since blender 4.0. The only temporary fix I found is to log out of Windows and then log back in (or restart PC).

Iliya Katushenock added the

EEVEE & Viewport

labels 2024-04-21 18:03:06 +02:00

YimingWu commented

2024-04-22 03:11:36 +02:00

Member

Hi @MrJW @EdugamesBR146 , could you use these blender_debug_gpu.cmd and blender_debug_gpu_workaround.cmd in blender installation directory to start blender, and give us the logs it produced? Also, please give us the system info file from Help > Save System Info.

Looks like HD4400 supports OpenGL 4.3 on Windows, so it should run Blender just fine. Could you see if you could upgrade the driver for your intel integrated graphics? Thanks!

Hi @MrJW @EdugamesBR146 , could you use these `blender_debug_gpu.cmd` and `blender_debug_gpu_workaround.cmd` in blender installation directory to start blender, and give us the logs it produced? Also, please give us the system info file from `Help > Save System Info`. Looks like HD4400 supports OpenGL 4.3 on Windows, so it should run Blender just fine. Could you see if you could upgrade the driver for your intel integrated graphics? Thanks!

YimingWu commented

2024-04-22 03:13:20 +02:00

Member

In the attached debug output: cc @fclem

ERROR (gpu.shader): draw_command_generate ComputeShader: 
      | 
   14 | #define depth2D sampler2D
      |                                                                                   ^
      | Error: 'atomicAdd' : first argument should be shared or buffer 
      | 
      | #define depth2D sampler2D
      |                                                                                             ^
      | Error: 'atomicAdd' : first argument should be shared or buffer 
      | 
      | #define depth2D sampler2D
      |                                                                                               ^
      | Error: 'atomicAdd' : first argument should be shared or buffer 
      | 
      | #define depth2D sampler2D
      |                                                                                                    ^
      | Error: 'atomicAdd' : first argument should be shared or buffer 
      | 
      | #define depth2D sampler2D
      |                                                                                                      ^
      | Error: 'atomicAdd' : first argument should be shared or buffer

In the attached debug output: cc @fclem ``` ERROR (gpu.shader): draw_command_generate ComputeShader: | 14 | #define depth2D sampler2D | ^ | Error: 'atomicAdd' : first argument should be shared or buffer | | #define depth2D sampler2D | ^ | Error: 'atomicAdd' : first argument should be shared or buffer | | #define depth2D sampler2D | ^ | Error: 'atomicAdd' : first argument should be shared or buffer | | #define depth2D sampler2D | ^ | Error: 'atomicAdd' : first argument should be shared or buffer | | #define depth2D sampler2D | ^ | Error: 'atomicAdd' : first argument should be shared or buffer ```

EdugamesBR146 commented

2024-04-22 05:07:14 +02:00

Author

Hi @MrJW @EdugamesBR146 , could you use these blender_debug_gpu.cmd and blender_debug_gpu_workaround.cmd in blender installation directory to start blender, and give us the logs it produced? Also, please give us the system info file from Help > Save System Info.

Looks like HD4400 supports OpenGL 4.3 on Windows, so it should run Blender just fine. Could you see if you could upgrade the driver for your intel integrated graphics? Thanks!

> Hi @MrJW @EdugamesBR146 , could you use these `blender_debug_gpu.cmd` and `blender_debug_gpu_workaround.cmd` in blender installation directory to start blender, and give us the logs it produced? Also, please give us the system info file from `Help > Save System Info`. > > Looks like HD4400 supports OpenGL 4.3 on Windows, so it should run Blender just fine. Could you see if you could upgrade the driver for your intel integrated graphics? Thanks!

blender_debug_output.txt

7.2 KiB

blender_system_info.txt

11 KiB

blender.crash.txt

19 KiB

Pratik Borhade commented

2024-04-22 05:31:26 +02:00

Member

Intel HD Graphics 4400

Hi, this GPU is not supported after 4.0 release, see: https://developer.blender.org/docs/release_notes/4.0/#graphics-cards
Due to driver issues, support for Intel HD4000 series GPUs has been dropped.

Not a bug, closing.

> Intel HD Graphics 4400 Hi, this GPU is not supported after 4.0 release, see: https://developer.blender.org/docs/release_notes/4.0/#graphics-cards `Due to driver issues, support for Intel HD4000 series GPUs has been dropped.` Not a bug, closing.

Pratik Borhade closed this issue

2024-04-22 05:31:30 +02:00

Blender Bot added

and removed

labels 2024-04-22 05:31:31 +02:00

Pratik Borhade commented

2024-04-22 05:32:44 +02:00

Member

Also check whether these particular driver versions are working: https://docs.blender.org/manual/en/latest/troubleshooting/gpu/windows/intel.html#legacy-intel-hd-4000-5000

Also check whether these particular driver versions are working: https://docs.blender.org/manual/en/latest/troubleshooting/gpu/windows/intel.html#legacy-intel-hd-4000-5000

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