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Blender crashes opening Blender 2D Animation file #128869

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opened 2024-10-11 03:48:49 +02:00 by lord blackburn · 26 comments
lord blackburn commented 2024-10-11 03:48:49 +02:00
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System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: AMD Radeon(TM) R4 Graphics ATI Technologies Inc. 4.6.13558 Core Profile Context 26.20.11016.1

Blender Version
Broken: version: 4.2.2 LTS, branch: blender-v4.2-release, commit date: 2024-09-23 12:18, hash: c03d7d98a413
Worked: (newest version of Blender that worked as expected)

Short description of error
[three weeks ago, I was going into blender specifically the 2D Animation section to make a quick project, but
after the splash page popped up and I pressed 2D Animation, the whole program just disappeared, rendering me perplexed, could someone please help, or refer me to some where else that could help, please. ]

Exact steps for others to reproduce the error
[1. scroll over to 2D Animation on the splash screen.
2. click on 2D Animation on the splash screen,]
[Based on the default startup or an attached. blend file ([splash screen page. Blend] (/attachments/01092ab1-c780-425b-865c-afcf13c65d68))]

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: AMD Radeon(TM) R4 Graphics ATI Technologies Inc. 4.6.13558 Core Profile Context 26.20.11016.1 **Blender Version** Broken: version: 4.2.2 LTS, branch: blender-v4.2-release, commit date: 2024-09-23 12:18, hash: `c03d7d98a413` Worked: (newest version of Blender that worked as expected) **Short description of error** [three weeks ago, I was going into blender specifically the 2D Animation section to make a quick project, but after the splash page popped up and I pressed 2D Animation, the whole program just disappeared, rendering me perplexed, could someone please help, or refer me to some where else that could help, please. ] **Exact steps for others to reproduce the error** [1. scroll over to 2D Animation on the splash screen. 2. click on 2D Animation on the splash screen,] [Based on the default startup or an attached. blend file ([splash screen page. Blend] (/attachments/01092ab1-c780-425b-865c-afcf13c65d68))]
splash screen page.blend
911 KiB
lord blackburn added the
Type
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Normal
Status
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 labels 2024-10-11 03:48:50 +02:00
Alaska commented 2024-10-11 04:24:33 +02:00
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The 2D animation file defaults to the EEVEE render engine, which has been crashing on AMD GPUs with old drivers.

Please try updating your GPU drivers and letting us know if it helps. https://www.amd.com/en/support/download/drivers.html

The 2D animation file defaults to the EEVEE render engine, which has been crashing on AMD GPUs with old drivers. Please try updating your GPU drivers and letting us know if it helps. https://www.amd.com/en/support/download/drivers.html
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lord blackburn commented 2024-10-11 04:33:21 +02:00
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sorry, it didn't really show any results .

sorry, it didn't really show any results .
Alaska commented 2024-10-11 04:41:58 +02:00
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What do you mean it didn't show any results?

What do you mean it didn't show any results?
lord blackburn commented 2024-10-11 04:50:12 +02:00
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i mean after downloading the option and going through the process of updating my GPU, I went back to the program and clicked on 2D Animation and I still couldn't enter.

i mean after downloading the option and going through the process of updating my GPU, I went back to the program and clicked on 2D Animation and I still couldn't enter.
Alaska commented 2024-10-11 05:07:03 +02:00
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Can you share the crash log? https://docs.blender.org/manual/en/latest/troubleshooting/crash.html#crash-log
And can you share the a system info file generated by Blender. This can be done by:

  • Opening Blender
  • Selecting from the top of Blender Help -> Save System Information
  • Save the file somewhere then upload it here.

I will change the status back to Needs triage to enourage other triagers to take a look at this. But I suspect this is a driver bug and is probably the same as #126040 (I couldn't easily find other reports like this, even though I know we've gotten many)

Can you share the crash log? https://docs.blender.org/manual/en/latest/troubleshooting/crash.html#crash-log And can you share the a `system info` file generated by Blender. This can be done by: - Opening Blender - Selecting from the top of Blender `Help -> Save System Information` - Save the file somewhere then upload it here. I will change the status back to `Needs triage` to enourage other triagers to take a look at this. But I suspect this is a driver bug and is probably the same as #126040 (I couldn't easily find other reports like this, even though I know we've gotten many)
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 labels 2024-10-11 05:07:13 +02:00
Alaska changed title from I'm having difficulties entering grease pencil mode in blender to Blender crashes opening Blender 2D Animation file 2024-10-11 05:12:19 +02:00
lord blackburn commented 2024-10-11 05:20:29 +02:00
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okay

okay
system-info.txt
14 KiB
Pratik Borhade commented 2024-10-11 05:31:54 +02:00
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Hi, crash logs are still missing. Could you add them as Alaska requested in last message :)
Re drivers, they are possibly outdated, are you using oem drivers? You can update gpu drivers from AMD Radeon software or AMD website: https://www.amd.com/en/support/download/drivers.html

Hi, crash logs are still missing. Could you add them as Alaska requested in last message :) Re drivers, they are possibly outdated, are you using oem drivers? You can update gpu drivers from AMD Radeon software or AMD website: https://www.amd.com/en/support/download/drivers.html
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lord blackburn commented 2024-10-11 05:40:50 +02:00
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, i can and where do you want me to send them, and also, I'm using Graphic drivers.

, i can and where do you want me to send them, and also, I'm using Graphic drivers.
Pratik Borhade commented 2024-10-11 05:54:56 +02:00
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Use "drop files or..." located below the comment box to upload files

I'm using Graphic drivers.

Of course, you are :)
I was just curious to know whether installed GPU drivers are provided by laptop manufacturer or by AMD on website.

Use "drop files or..." located below the comment box to upload files > I'm using Graphic drivers. Of course, you are :) I was just curious to know whether installed GPU drivers are provided by laptop manufacturer or by AMD on website.
lord blackburn commented 2024-10-11 09:00:23 +02:00
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sorry for the wait

sorry for the wait
blender.crash.txt
14 KiB
lord blackburn commented 2024-10-11 09:04:19 +02:00
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sorry , I mean to send this

sorry , I mean to send this
splash screen page_9948_autosave.crash.txt
13 KiB
Pratik Borhade added
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lord blackburn commented 2024-10-11 17:39:57 +02:00
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I think this is it

I think this is it
splash screen system-info.txt
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Richard Antalik commented 2024-10-13 05:19:43 +02:00
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Drivers for this system seem to be legacy, so not sure if they will be updated. The GPU is quite old. Can you try if this works when you set Preferences > System > Display Graphics > Backend to Vulkan?
Also check if this happens with alpha build from https://builder.blender.org/download/daily/

Drivers for this system seem to be legacy, so not sure if they will be updated. The GPU is quite old. Can you try if this works when you set Preferences > System > Display Graphics > Backend to Vulkan? Also check if this happens with alpha build from https://builder.blender.org/download/daily/
Richard Antalik added
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lord blackburn commented 2024-10-13 15:37:11 +02:00
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I'll try

I'll try
lord blackburn commented 2024-10-13 16:07:43 +02:00
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sorry to bother you but did you mean the preferences on my Laptop or the preference on blender?

sorry to bother you but did you mean the preferences on my Laptop or the preference on blender?
lord blackburn commented 2024-10-13 23:23:01 +02:00
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okay, my apologies, for the wait but I don't have Vulkan, but I was able to download the alpha version of blender.

okay, my apologies, for the wait but I don't have Vulkan, but I was able to download the alpha version of blender.
Richard Antalik commented 2024-10-14 00:11:02 +02:00
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The option may be only available in 4.3 and higher versions, not sure if the option would be still available when Blender is released, but I think it will.

The option may be only available in 4.3 and higher versions, not sure if the option would be still available when Blender is released, but I think it will.
lord blackburn commented 2024-10-14 00:27:16 +02:00
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okay, I understand

okay, I understand
Alaska commented 2024-10-14 06:44:53 +02:00
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I could be wrong here, but looking at the system information files provided, it doesn't seem like you updated your GPU drivers. Your original report says you're using 26.20.11016.1 and your system info files from later open also say you're using 26.20.11016.1.

But according to AMD, you might be able to upgrade to 27.20.20912.1002

I could be wrong here, but looking at the system information files provided, it doesn't seem like you updated your GPU drivers. Your original report says you're using `26.20.11016.1` and your system info files from later open also say you're using `26.20.11016.1`. But according to [AMD](https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-22-6-1-LEGACY.html), you might be able to upgrade to `27.20.20912.1002`
lord blackburn commented 2024-10-14 07:59:36 +02:00
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okay, can you walk me through that process please

okay, can you walk me through that process please
Alaska commented 2024-10-14 09:38:46 +02:00
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My guess is you go to the page I linked above (this one).

On that page you you find the section The AMD Software: Adrenalin Edition 22.6.1 for Legacy AMD Radeon Graphics installation package can be downloaded from the following links: with a link to download the installer. Download it and run it and go through each step of the installer.

But I could be getting things wrong and this driver might not work with your computer.
And as always, updating drivers comes with a risk.

My guess is you go to the page I linked above ([this one](https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-22-6-1-LEGACY.html)). On that page you you find the section `The AMD Software: Adrenalin Edition 22.6.1 for Legacy AMD Radeon Graphics installation package can be downloaded from the following links:` with a link to download the installer. Download it and run it and go through each step of the installer. But I could be getting things wrong and this driver might not work with your computer. And as always, updating drivers comes with a risk.
lord blackburn commented 2024-10-14 09:52:51 +02:00
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fair point

fair point
lord blackburn commented 2024-10-14 11:34:26 +02:00
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your right, I followed the steps to download the driver, and it did not work at all, whenever I tried to open the driver, it just kept showing a pop up that says it only runs Microsoft verified apps

your right, I followed the steps to download the driver, and it did not work at all, whenever I tried to open the driver, it just kept showing a pop up that says it only runs Microsoft verified apps
Alaska commented 2024-10-15 06:22:24 +02:00
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My guess is that you're might be using Windows 10S which puts restrictions on what you can and can not install. If you are on Windows 10S, you can switch to normal Windows 10 at a upgrade fee, but I wouldn't recommend it. Paying money just to install a driver in hope it fixes a issue (when it likely won't) is just a bad idea when you could save that money to buy a newer computer that is much more likely to work and will be faster.

My guess is that you're might be using Windows 10S which puts restrictions on what you can and can not install. If you are on Windows 10S, you can switch to normal Windows 10 at a upgrade fee, but I wouldn't recommend it. Paying money just to install a driver in hope it fixes a issue (when it likely won't) is just a bad idea when you could save that money to buy a newer computer that is much more likely to work and will be faster.
lord blackburn commented 2024-10-15 14:13:41 +02:00
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fair point.

fair point.
lord blackburn commented 2024-10-16 16:39:36 +02:00
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in that case I'd rather not switch Windows10S

in that case I'd rather not switch Windows10S
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