Cannot start Blender 2.83 - Crashing on startup #77360

New Issue

Mathieu · 2020-06-04T11:40:45+02:00

Mathieu commented

2020-06-04 11:40:45 +02:00

System Information
Operating system: Windows 10
Graphics card: NVIDIA GeForce 2080 Super

Blender Version
2.83 and 2.82

Short description of error
Blender 2.83 is crashing on startup, even with the previous version I had the same problem.
Attached is the logfile, Im having the same message for both versions of Blender.

blender_debug_output.txt

**System Information** Operating system: Windows 10 Graphics card: NVIDIA GeForce 2080 Super **Blender Version** 2.83 and 2.82 **Short description of error** Blender 2.83 is crashing on startup, even with the previous version I had the same problem. Attached is the logfile, Im having the same message for both versions of Blender. [blender_debug_output.txt](https://archive.blender.org/developer/F8576198/blender_debug_output.txt)

Mathieu commented

2020-06-04 11:40:45 +02:00

Added subscriber: @mathieuhevey

Alaska commented

2020-06-04 11:44:14 +02:00

Added subscriber: @Alaska

Alaska commented

2020-06-04 11:44:14 +02:00

The debug file lists video memory as the issue. Please try updating your GPU drivers: https://www.nvidia.com/Download/index.aspx

Another cause could be faulty hardware.

Also, as per the traige playbook , I'm have to close this report:

Thanks for the report, but unfortunately this can't be triaged as a complete bug report.

For the development team to be able to help, there needs to be either reproducible steps (start blender, press this, then that and crash) or at least a known regression (Blender version X worked, but not version Y).

Sadly, "Blender crashes on startup in every version I've tested" is not a set of reproducible steps. And because we don't have a comparison between a working and faultly version, this can't be considered a regression.

The debug file lists video memory as the issue. Please try updating your GPU drivers: https://www.nvidia.com/Download/index.aspx Another cause could be faulty hardware. Also, as per the [traige playbook ](https://wiki.blender.org/wiki/Process/Bug_Reports/Triaging_Playbook), I'm have to close this report: Thanks for the report, but unfortunately this can't be triaged as a complete bug report. For the development team to be able to help, there needs to be either **reproducible steps** (start blender, press this, then that and crash) or at least a known regression (Blender version X worked, but not version Y). Sadly, "Blender crashes on startup in every version I've tested" is not a set of reproducible steps. And because we don't have a comparison between a working and faultly version, this can't be considered a regression.

Alaska commented

2020-06-04 11:44:23 +02:00

Changed status from 'Needs Triage' to: 'Archived'

Alaska closed this issue

2020-06-04 11:44:23 +02:00

Alaska self-assigned this 2020-06-04 11:44:23 +02:00

Ankit Meel commented

2020-06-04 11:59:09 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-06-04 11:59:09 +02:00

uhh crash at startup is a valid report: #72098
Only thing missing so far is system report. with some comments, that can be received too.

uhh crash at startup is a valid report: #72098 Only thing missing so far is system report. with some comments, that can be received too.

Alaska commented

2020-06-04 12:00:49 +02:00

Changed status from 'Archived' to: 'Needs User Info'

Alaska reopened this issue

2020-06-04 12:00:49 +02:00

Alaska was unassigned by Ankit Meel

2020-06-04 12:01:30 +02:00

Alaska commented

2020-06-04 12:02:42 +02:00

@ankitm in the weekly report May 25 - 29 by Dalai Felinto (https://wiki.blender.org/wiki/User:Dfelinto/Reports/2020#May_25_-_29) it states:

New entry in the bug triaging playbook to include "Blender doesn't run / crashes" scenario

Maybe I mis-understood this. If you, or Dalai Felinto would like to discuss this further, this report probably isn't the best place to do it. I can be found over on devtalk if you want to start a private conversation.

@ankitm in the weekly report May 25 - 29 by Dalai Felinto (https://wiki.blender.org/wiki/User:Dfelinto/Reports/2020#May_25_-_29) it states: > New entry in the bug triaging playbook to include "Blender doesn't run / crashes" scenario Maybe I mis-understood this. If you, or Dalai Felinto would like to discuss this further, this report probably isn't the best place to do it. I can be found over on [devtalk ](https://devtalk.blender.org/u/alaska/summary) if you want to start a private conversation.

Amy Moo commented

2020-06-04 13:01:10 +02:00

Added subscriber: @amy_aimei

Amy Moo commented

2020-06-04 13:01:10 +02:00

I tried the Windows version of the 2.82a, it works. But I can't even get a debug log with 2.83.

I started it at Command Prompt:
C:\blender-2.83.0-windows64>blender
found bundled python: C:\blender-2.83.0-windows64\2.83\python
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF6D35FFFF4
Module : C:\blender-2.83.0-windows64\blender.exe

I tried the Windows version of the 2.82a, it works. But I can't even get a debug log with 2.83. I started it at Command Prompt: C:\blender-2.83.0-windows64>blender found bundled python: C:\blender-2.83.0-windows64\2.83\python Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00007FF6D35FFFF4 Module : C:\blender-2.83.0-windows64\blender.exe

Alaska commented

2020-06-04 13:04:42 +02:00

If you run Blender from the file blender_debug_log.cmd in the installation directory of Blender, it should open up a file explorer after crashing with two files. Please upload both of them here.

If you run Blender from the file `blender_debug_log.cmd` in the installation directory of Blender, it should open up a file explorer after crashing with two files. Please upload both of them here.

Mathieu commented

2020-06-04 13:29:54 +02:00

All my drivers are up to date, my other softwares works perfectly when I render and they do not crash on startup (DAZ Studio, UE4), its only blender that struggle...
Here are both files attached, sorry I forgot to attach the system info doc.
blender_system_info.txt

blender_debug_output.txt

All my drivers are up to date, my other softwares works perfectly when I render and they do not crash on startup (DAZ Studio, UE4), its only blender that struggle... Here are both files attached, sorry I forgot to attach the system info doc. [blender_system_info.txt](https://archive.blender.org/developer/F8576369/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8576370/blender_debug_output.txt)

Ankit Meel commented

2020-06-04 13:31:44 +02:00

renderer: 'Intel(R) UHD Graphics 630'
vendor: 'Intel'
version: '4.5.0 - Build 26.20.100.7262'

renderer: 'Intel(R) UHD Graphics 630' vendor: 'Intel' version: '4.5.0 - Build 26.20.100.7262'

Ankit Meel commented

2020-06-04 13:32:01 +02:00

Closed as duplicate of #72098

Ankit Meel closed this issue

2020-06-04 13:32:01 +02:00

Ankit Meel commented

2020-06-04 13:33:22 +02:00

See https://developer.blender.org/T72098#938719
and https://developer.blender.org/T72098#906441
for workarounds.

See https://developer.blender.org/T72098#938719 and https://developer.blender.org/T72098#906441 for workarounds.

Mathieu commented

2020-06-04 14:21:47 +02:00

Ah, the power saving trick works ! Thanks !

Robert Guetzkow commented

2020-06-04 15:20:14 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-06-04 15:20:14 +02:00

@mathieuhevey BTW you graphics driver is not up-to-date. The most recent driver for Intel UHD 630 is 27.20.100.8280

@mathieuhevey BTW you graphics driver is not up-to-date. The most recent driver for [Intel UHD 630 ](https://downloadcenter.intel.com/de/download/29616/Intel-Grafik-Windows-10-DCH-Treiber?product=126790) is 27.20.100.8280

Mathieu commented

2020-06-04 15:38:13 +02:00

In #77360#944856, @rjg wrote:
@mathieuhevey BTW you graphics driver is not up-to-date. The most recent driver for Intel UHD 630 is 27.20.100.8280

I did the update for the intel 630 right before using the power save trick.
Thanks !

> In #77360#944856, @rjg wrote: > @mathieuhevey BTW you graphics driver is not up-to-date. The most recent driver for [Intel UHD 630 ](https://downloadcenter.intel.com/de/download/29616/Intel-Grafik-Windows-10-DCH-Treiber?product=126790) is 27.20.100.8280 I did the update for the intel 630 right before using the power save trick. Thanks !

Brian Chaff commented

2020-07-30 23:53:48 +02:00

Added subscriber: @B10essee

Brian Chaff commented

2020-07-30 23:53:48 +02:00

For anyone else still having issues with latest Blender 2.83 builds...below is what worked for me after having the same issues of the Blender cmd opening and then quickly closing.

Running Win 10 Pro 64
Intel i9-9900
32 GB of RAM
Two Quadro P1000 installed
1 Intel UHD Graphics 630

Switched to the Intel card (and made sure all graphics drivers were updated). Still had issues.
Ran Repair on the software and Blender opened with no issues.

I'm not completely IT savvy, but I think there were old user temp files from the 2.82a build I had loaded that were getting in the way. Hope this helps others.

For anyone else still having issues with latest Blender 2.83 builds...below is what worked for me after having the same issues of the Blender cmd opening and then quickly closing. Running Win 10 Pro 64 Intel i9-9900 32 GB of RAM Two Quadro [P1000](https://archive.blender.org/developer/P1000.txt) installed 1 Intel UHD Graphics 630 Switched to the Intel card (and made sure all graphics drivers were updated). Still had issues. Ran Repair on the software and Blender opened with no issues. I'm not completely IT savvy, but I think there were old user temp files from the 2.82a build I had loaded that were getting in the way. Hope this helps others.

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Cannot start Blender 2.83 - Crashing on startup #77360