Crash on startup with 2.82 and Intel HD + Windows #72098
Open
opened 2019-12-01 22:01:19 +01:00 by George Ellenburg
·
165 comments
No Branch/Tag Specified
main
blender-v4.0-release
temp-sculpt-dyntopo
blender-v3.6-release
universal-scene-description
blender-v3.3-release
asset-browser-frontend-split
brush-assets-project
asset-shelf
anim/armature-drawing-refactor-3
temp-sculpt-dyntopo-hive-alloc
tmp-usd-python-mtl
tmp-usd-3.6
blender-v3.5-release
blender-projects-basics
blender-v2.93-release
temp-sculpt-attr-api
realtime-clock
sculpt-dev
gpencil-next
bevelv2
microfacet_hair
xr-dev
principled-v2
v3.6.4
v3.6.3
v3.3.11
v3.6.2
v3.3.10
v3.6.1
v3.3.9
v3.6.0
v3.3.8
v3.3.7
v2.93.18
v3.5.1
v3.3.6
v2.93.17
v3.5.0
v2.93.16
v3.3.5
v3.3.4
v2.93.15
v2.93.14
v3.3.3
v2.93.13
v2.93.12
v3.4.1
v3.3.2
v3.4.0
v3.3.1
v2.93.11
v3.3.0
v3.2.2
v2.93.10
v3.2.1
v3.2.0
v2.83.20
v2.93.9
v3.1.2
v3.1.1
v3.1.0
v2.83.19
v2.93.8
v3.0.1
v2.93.7
v3.0.0
v2.93.6
v2.93.5
v2.83.18
v2.93.4
v2.93.3
v2.83.17
v2.93.2
v2.93.1
v2.83.16
v2.93.0
v2.83.15
v2.83.14
v2.83.13
v2.92.0
v2.83.12
v2.91.2
v2.83.10
v2.91.0
v2.83.9
v2.83.8
v2.83.7
v2.90.1
v2.83.6.1
v2.83.6
v2.90.0
v2.83.5
v2.83.4
v2.83.3
v2.83.2
v2.83.1
v2.83
v2.82a
v2.82
v2.81a
v2.81
v2.80
v2.80-rc3
v2.80-rc2
v2.80-rc1
v2.79b
v2.79a
v2.79
v2.79-rc2
v2.79-rc1
v2.78c
v2.78b
v2.78a
v2.78
v2.78-rc2
v2.78-rc1
v2.77a
v2.77
v2.77-rc2
v2.77-rc1
v2.76b
v2.76a
v2.76
v2.76-rc3
v2.76-rc2
v2.76-rc1
v2.75a
v2.75
v2.75-rc2
v2.75-rc1
v2.74
v2.74-rc4
v2.74-rc3
v2.74-rc2
v2.74-rc1
v2.73a
v2.73
v2.73-rc1
v2.72b
2.72b
v2.72a
v2.72
v2.72-rc1
v2.71
v2.71-rc2
v2.71-rc1
v2.70a
v2.70
v2.70-rc2
v2.70-rc
v2.69
v2.68a
v2.68
v2.67b
v2.67a
v2.67
v2.66a
v2.66
v2.65a
v2.65
v2.64a
v2.64
v2.63a
v2.63
v2.61
v2.60a
v2.60
v2.59
v2.58a
v2.58
v2.57b
v2.57a
v2.57
v2.56a
v2.56
v2.55
v2.54
v2.53
v2.52
v2.51
v2.50
v2.49b
v2.49a
v2.49
v2.48a
v2.48
v2.47
v2.46
v2.45
v2.44
v2.43
v2.42a
v2.42
v2.41
v2.40
v2.37a
v2.37
v2.36
v2.35a
v2.35
v2.34
v2.33a
v2.33
v2.32
v2.31a
v2.31
v2.30
v2.28c
v2.28a
v2.28
v2.27
v2.26
v2.25
Labels
Clear labels
This issue affects/is about backward or forward compatibility
Issues relating to security: https://wiki.blender.org/wiki/Process/Vulnerability_Reports
Apply labels
Interest
Alembic
Interest
Animation & Rigging
Interest
Asset Browser
Interest
Asset Browser Project Overview
Interest
Audio
Interest
Automated Testing
Interest
Blender Asset Bundle
Interest
BlendFile
Interest
Collada
Interest
Compatibility
This issue affects/is about backward or forward compatibility
Interest
Compositing
Interest
Core
Interest
Cycles
Interest
Dependency Graph
Interest
Development Management
Interest
EEVEE & Viewport
Interest
Freestyle
Interest
Geometry Nodes
Interest
Grease Pencil
Interest
ID Management
Interest
Images & Movies
Interest
Import Export
Interest
Line Art
Interest
Masking
Interest
Metal
Interest
Modeling
Interest
Modifiers
Interest
Motion Tracking
Interest
Nodes & Physics
Interest
OpenGL
Interest
Overrides
Interest
Performance
Interest
Physics
Interest
Pipeline, Assets & IO
Interest
Platforms, Builds & Tests
Interest
Python API
Interest
Render & Cycles
Interest
Render Pipeline
Interest
Sculpt, Paint & Texture
Interest
Text Editor
Interest
Translations
Interest
Triaging
Interest
Undo
Interest
USD
Interest
User Interface
Interest
UV Editing
Interest
VFX & Video
Interest
Video Sequencer
Interest
Virtual Reality
Interest
Vulkan
Interest: Wayland
Legacy
Blender 2.8 Project
Legacy
Milestone 1: Basic, Local Asset Browser
Legacy
OpenGL Error
Meta
Good First Issue
Meta
Papercut
Meta
Retrospective
Meta
Security
Issues relating to security: https://wiki.blender.org/wiki/Process/Vulnerability_Reports
Module
Animation & Rigging
Module
Core
Module
Development Management
Module
EEVEE & Viewport
Module
Grease Pencil
Module
Modeling
Module
Nodes & Physics
Module
Pipeline, Assets & IO
Module
Platforms, Builds & Tests
Module
Python API
Module
Render & Cycles
Module
Sculpt, Paint & Texture
Module
Triaging
Module
User Interface
Module
VFX & Video
Platform
FreeBSD
Platform
Linux
Platform
macOS
Platform
Windows
Priority
High
Priority
Low
Priority
Normal
Priority
Unbreak Now!
Status
Archived
Status
Confirmed
Status
Duplicate
Status
Needs Info from Developers
Status
Needs Information from User
Status
Needs Triage
Status
Resolved
Type
Bug
Type
Design
Type
Known Issue
Type
Patch
Type
Report
Type
To Do
No Label
Interest
Alembic
Interest
Animation & Rigging
Interest
Asset Browser
Interest
Asset Browser Project Overview
Interest
Audio
Interest
Automated Testing
Interest
Blender Asset Bundle
Interest
BlendFile
Interest
Collada
Interest
Compatibility
Interest
Compositing
Interest
Core
Interest
Cycles
Interest
Dependency Graph
Interest
Development Management
Interest
EEVEE & Viewport
Interest
Freestyle
Interest
Geometry Nodes
Interest
Grease Pencil
Interest
ID Management
Interest
Images & Movies
Interest
Import Export
Interest
Line Art
Interest
Masking
Interest
Metal
Interest
Modeling
Interest
Modifiers
Interest
Motion Tracking
Interest
Nodes & Physics
Interest
OpenGL
Interest
Overrides
Interest
Performance
Interest
Physics
Interest
Pipeline, Assets & IO
Interest
Platforms, Builds & Tests
Interest
Python API
Interest
Render & Cycles
Interest
Render Pipeline
Interest
Sculpt, Paint & Texture
Interest
Text Editor
Interest
Translations
Interest
Triaging
Interest
Undo
Interest
USD
Interest
User Interface
Interest
UV Editing
Interest
VFX & Video
Interest
Video Sequencer
Interest
Virtual Reality
Interest
Vulkan
Interest: Wayland
Legacy
Blender 2.8 Project
Legacy
Milestone 1: Basic, Local Asset Browser
Legacy
OpenGL Error
Meta
Good First Issue
Meta
Papercut
Meta
Retrospective
Meta
Security
Module
Animation & Rigging
Module
Core
Module
Development Management
Module
EEVEE & Viewport
Module
Grease Pencil
Module
Modeling
Module
Nodes & Physics
Module
Pipeline, Assets & IO
Module
Platforms, Builds & Tests
Module
Python API
Module
Render & Cycles
Module
Sculpt, Paint & Texture
Module
Triaging
Module
User Interface
Module
VFX & Video
Platform
FreeBSD
Platform
Linux
Platform
macOS
Platform
Windows
Priority
High
Priority
Low
Priority
Normal
Priority
Unbreak Now!
Status
Archived
Status
Confirmed
Status
Duplicate
Status
Needs Info from Developers
Status
Needs Information from User
Status
Needs Triage
Status
Resolved
Type
Bug
Type
Design
Type
Known Issue
Type
Patch
Type
Report
Type
To Do
Milestone
Set milestone
Clear milestone
No items
No Milestone
Projects
Set Project
Clear projects
No project
Assignees
Assign users
Clear assignees
No Assignees
32 Participants
Notifications
Due Date
The due date is invalid or out of range. Please use the format 'yyyy-mm-dd'.
No due date set.
Dependencies
No dependencies set.
Reference: blender/blender#72098
Reference in New Issue
There is no content yet.
Delete Branch "%!s(<nil>)"
Deleting a branch is permanent. Although the deleted branch may exist for a short time before cleaning up, in most cases it CANNOT be undone. Continue?
System Information
Operating system: Windows 10 Pro (1909)
Graphics card: Intel(R) HD Graphics 630, version 4.5.0 - Build 26.20.100.6951
Blender Version
Broken: 2.81, 2.82, downloaded from blender.org
Worked: 2.80 worked.
Short description of error
Blender crashes on start:
This appears to be similar to #69594.
Exact steps for others to reproduce the error
blender_system_info.txt
blender_debug_output.txt
Added subscriber: @George-Ellenburg
#88611 was marked as duplicate of this issue
#85949 was marked as duplicate of this issue
#87089 was marked as duplicate of this issue
#85507 was marked as duplicate of this issue
#85386 was marked as duplicate of this issue
#83417 was marked as duplicate of this issue
#82778 was marked as duplicate of this issue
#82554 was marked as duplicate of this issue
#82320 was marked as duplicate of this issue
#81586 was marked as duplicate of this issue
#80808 was marked as duplicate of this issue
#80989 was marked as duplicate of this issue
#79513 was marked as duplicate of this issue
#78838 was marked as duplicate of this issue
#78799 was marked as duplicate of this issue
#78016 was marked as duplicate of this issue
#77921 was marked as duplicate of this issue
#77852 was marked as duplicate of this issue
#77360 was marked as duplicate of this issue
#76781 was marked as duplicate of this issue
#76499 was marked as duplicate of this issue
#76441 was marked as duplicate of this issue
#76288 was marked as duplicate of this issue
#76042 was marked as duplicate of this issue
#75248 was marked as duplicate of this issue
#75320 was marked as duplicate of this issue
#75230 was marked as duplicate of this issue
#75067 was marked as duplicate of this issue
Added subscriber: @rjg
Changed status from 'Open' to: 'Archived'
Blender is using the integrated graphics of your CPU instead of a dedicated GPU on your system. Try to configure it through the Nvidia control panel to use one of the dedicated GPUs. You should also [update the driver for your integrated GPU ]] since it should be capable of running Blender. The current drivers for the dedicated GPUs can be [ https:*www.nvidia.com/Download/index.aspx?lang=en | downloaded from the Nvidia website .
I will be closing this bug report, since the issue seems to be caused by a problem with the graphics drivers or GPU configuration. If the problem should not be fixed by the suggested steps, please re-open the bug report.
I want Blender to be using the integrated graphics.
What exactly do you want me to change because I've never had a need to touch any of my Nvidia settings.
Blender 2.80 worked just fine.
Blender 2.79 worked just fine.
What changed with 2.81?
Zbrush works just fine.
Silo works just fine.
Marvelous Designer works just fine.
The Nvidia GPUs are only used for rendering. I have no displays plugged into them.
And it's not a problem with the Intel GPU because my Surface Pro has an Intel GPU that loads Blender 2.81.
So something is seriously broken in 2.81 as evidenced by the fact you now have multiple reports of this issue.
Changed status from 'Archived' to: 'Open'
It's fine if you intentionally used the integrated graphics. Due to your powerful dedicated GPUs I assumed this might be unintentional. If it worked properly in Blender 2.8 it could be a bug indeed.
Please try to update your graphics drivers anyway so we can rule out any issue caused by them. Just because the problem doesn't occur with other software doesn't mean that the driver isn't at fault.
I'll re-open the issue.
Added subscriber: @MaciejJutrzenka
@rjg his GPU intel one.. is supported GPU and if he want's to run it on intel he absolutly can. And it should work.
@George-Ellenburg Hi! in deed the 2.81 introduced a few GPU problems as many reports are happening.. however a lot of them is simply because of the drivers are not up to date.. plz try updateing your drivers following this page: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/index.html it is important to use drivers directly from manufacture of GPU intel/amd/nvidia and not from PC manufacture like dell etc.. as they often have old and bugged drivers.
Blender 2.81 crash on startto Blender 2.81 crash on start INTEL GPUBlender 2.81 crash on start INTEL GPUto [START_CRASH] Blender 2.81 IntelAdded subscriber: @robert-18
@MaciejJutrzenka
Which is exactly what I said:
I've already linked the pages for the driver downloads (see first comment).
Please don't add unnecessary noise into the triaging process. Thank you.
Removed subscriber: @robert-18
@George-Ellenburg Please let us know if the driver updates improved the situation.
Added subscriber: @fclem
@fclem If the driver update doesn't solve the issue, this might be something for you to look at.
Hi. Good morning. I did that yesterday after I received Robert's first reply. I downloaded the latest drivers from Dell (Microsoft said there were no updates). Installed. And rebooted.
Same behavior. Still crashes.
Thank you.
Here is the msinfo32 output for the display driver:
Name Intel(R) HD Graphics 630
PNP Device ID PCI\VEN_8086&DEV_5912&SUBSYS_07DB1028&REV_04\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 630
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\ki132869.inf_amd64_052eb72d070df60f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132869.inf_amd64_052eb72d070df60f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132869.inf_amd64_052eb72d070df60f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132869.inf_amd64_052eb72d070df60f\igd12umd64.dll
Driver Version 26.20.100.6951
INF File oem3.inf (iKBLD_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 3840 x 1600 x 59 hertz
Bits/Pixel 32
Memory Address 0xDB000000-0xDBFFFFFF
Memory Address 0x90000000-0x9FFFFFFF
I/O Port 0x0000FEC0-0x0000FEFF
IRQ Channel IRQ 4294967275
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\KI132869.INF_AMD64_052EB72D070DF60F\IGDKMD64.SYS (26.20.100.6951, 19.10 MB (20,024,184 bytes), 7/15/2019 3:15 AM)
I will download the latest driver directly from Intel per your request this afternoon. I need to leave for work now.
https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630
Just an FYI it won't let me install the driver from Intel:
Added subscriber: @mano-wii
The crash log looks incomplete.
That common
EXCEPTION_ACCESS_VIOLATION
information is missing at the end of it.It's something like this:
Try to run
blender_debug-gpu.cmd
that is included in the download.After Blender closes, the logs will be in a text file which can be attached here.
Also test the others like
blender_debug_gpu_glitchworkaround.cmd
and report here if any of them make a difference.@George-Ellenburg That's unfortunate, some vendors block the installation of drivers. You may be able to install the driver manually through the device manager as described in this How-to Geek tutorial (at your own risk).
Unable to manually update the driver. It will not apply. Was directed to use the Intel Driver Driver & Support Assistant. Here's the result of the scan:
And here's the full scan report:
Detailed-System-Report.html
Somebody had mentioned that the debug logs did not appear to be complete.
They were generated from running the debug .cmd file.
I'll run it again for you!
blender_debug_output.txt
blender_system_info.txt
Oops. Pasted the wrong image. Here:

For kicks and grins I just tried to (download) & run Blender 2.81 portable (ZIP) and the Steam version.
Both crash on startup as well.
Added subscribers: @Jeroen-Bakker, @lichtwerk
@Jeroen-Bakker, @fclem: anything to check further here?
@George-Ellenburg Can you try the 2.82 beta?
I really think this is a driver issue. Texture creation seems to fail just after the first one.
The GL_OUT_OF_MEMORY is concerning but i'm pretty sure it's a false alert.
Why is that so? Why does it work in 2.80? did someone touch the GHOST layer? @Jeroen-Bakker have you any idea?
The last change to the GhostWGL part was done in Mai 2019 so would already be present in 2.80.
Looking at the information of the log files. There is a log where it crashes inside the NVIDIA driver, but Blender thinks it is using the Intel GPU. that could be related to the soft switch etc.
My guess would be that a different OpenGL driver is selected between the OS vs Blender. The driver doesn't know the Intel GPU and fails on all calls. But this is a big guess, we need to find proof of this. Especially as 2.80 worked.
Best way forward is to find the commit that fails on this configuration, but that needs a developer (or technical user) to proceed. @George-Ellenburg are you up to such a task?
Sometimes these configurations have the ability in the bios to select which GPU is the primary GPU...
There are also other ways to run with only one gpu. Sometimes, you can just rightclick on the executable file and choose with gpu to use.
Something got changed in 2.81 compared to 2.80 that triggers low end GPU's like crazy. @fclem maybe this is some what linked to that issiue that was on mac and that merged report about multiple materials?
Added subscriber: @bry_art_by_bry
Same problems here, Blender works great with 2.80 and 2.81 worked for a day then crashes at start up.
No driver updates from Nvidia and Intel will not let me update my graphic 630.
If it helps 2.81 worked great until I updated Bpainter for 2.81 and even that worked for a couple hours?
I'm not a programmer but have invested into 2.81 and would actually like it to work without me having to code?
I'm currently back using 2.80 and there is no issue.
@bry_art_by_bry That's interesting, so 2.81 worked correctly at first for you. Can you start Blender 2.81 from the command line with the
--factory-startup
flag? It could be that the Bpainter update is a red herring though, since nothing in the error log of gellenburg suggests a crash caused by an add-on.Could you please create a debug log of Blender 2.81 by running the
blender_debug_gpu.cmd
in its installation directory (by double clicking) and post the files here? Do you remember or can you check if there have been any Windows updates between the time 2.81 worked and then didn't?@George-Ellenburg Have you been using Bpainter as well?
I've never used Bpainter.
I will download the 2.82 beta and give it a try.
Ok this is weird.
Just downloaded and ran:
Blender 2.82 Alpha
December 03, 15:36:19 -
b81939716d
Windows 64 bit
146.75MB
When I clicked on blender.exe it crashed.
When I ran the command blender_factory_startup.cmd it crashed.
And it generated logs but I didn't save them. Sorry.
So I realized you probably want me to run blender_debug_gpu.cmd so I did.
And now this:
And here are the generated logs:
blender_debug_output.txt
blender_system_info.txt
So let me try running blender_factory_startup.cmd again.....
Yep. It crashed.
Here are those logs:
blender_debug_output.txt
blender_system_info.txt
So let me try blender_debug_gpu.cmd again......
And it works!
And here are those (new) logs again too.
blender_system_info.txt
blender_debug_output.txt
Excellent. When running with the gpu scripts. All available workarounds for driver bugs are enabled. One of them needs to be enabled for your driver configuration.
The upcoming days we will enable them one by one to find out which one is the needed workaround.
Please hold back until we give a signal to test.
IIRC only blender_debug_gpu_glitchworkaround activates the workarounds. gpu_debug only enable the debug opengl extension which might trigger a specific driver path.
Added subscriber: @robert-18
This comment was removed by @bry_art_by_bry
I can't respond directly so I'll post this here. to @robert-18 Guetzkow
@echo off
echo Starting blender with GPU debugging options, log files will be created
echo in your temp folder, windows explorer will open after you close blender
echo to help you find them.
echo.
echo If you report a bug on https://developer.blender.org you can attach these files
echo by dragging them into the text area of your bug report, please include both
echo blender_debug_output.txt and blender_system_info.txt in your report.
echo.
pause
mkdir "%temp%\blender\debug_logs" > NUL 2>&1
echo.
echo Starting blender and waiting for it to exit....
set PYTHONPATH=
blender --debug --debug-gpu --python-expr "import bpy; bpy.ops.wm.sysinfo(filepath=r'%temp%\blender\debug_logs\blender_system_info.txt')" > "%temp%\blender\debug_logs\blender_debug_output.txt" 2>&1 < %0
explorer "%temp%\blender\debug_logs"
In addition I got it to start up from the factory start up line but I'm not sure if I should operate the program regularly from this point???
It also doesn't have any addons attached (set up).
Nor has my windows 10 updated since I first downloaded 2.81
thanks
@bry_art_by_bry There's been a misunderstanding, you should've double clicked on the
blender_debug_gpu.cmd
and uploaded the two files that are opened in the Windows Explorer once you close Blender (blender_debug_output.txt
andblender_system_info.txt
). Files can be uploaded by clicking on the cloud with an up-arrow icon. Since starting with factory settings allows you to run Blender properly it seems you don't have the same issue. In your case it may be caused by the problematic add-on which is disabled through--factory-startup
. Uninstalling the problematic add-on should solve your issue.@fclem As a test I ran 2.81 blender_debug_gpu_glitchworkaround.cmd and here was the generated log (it crashed too):
blender_debug_output.txt
blender-2.82-fda791ab1241-windows64:
blender.exe: CRASH
blender_debug_gpu.cmd:

blender_debug_output.txt
blender_debug_gpu_glitchworkaround.cmd: no crash
blender_debug_output.txt
blender_debug_log.cmd: CRASH
blender_debug_output.txt
blender_factory_startup.cmd: CRASH
blender_debug_output.txt
Hope this helps.
Switching to fully guarded memory allocator.
Blender 2.81 (sub 16)
Build: 2019-11-20 16:33:00 Windows Release
argv- [x] = blender
argv- [x] = --debug
argv- [x] = --debug-gpu
argv- [x] = --python-expr
argv- [x] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\bry\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
Read prefs: C:\Users\bry\AppData\Roaming\Blender Foundation\Blender\2.81\config\userpref.blend
read file C:\Users\bry\AppData\Roaming\Blender Foundation\Blender\2.81\config\startup.blend
GPUTexture: create : TEXTURE_CUBE_MAP, RGBA16F, w : 2, h : 2, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_1D, RGBA8, w : 1, h : 0, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1, h : 1, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiB
Using OpenGL 4.3 debug facilities
GL application marker: Successfully hooked OpenGL debug callback.
found bundled python: C:\Program Files\Blender Foundation\Blender 2.81\2.81\python
Warning: class subcustomPropertiesGroup contains a property which should be an annotation!
C:\Users\bry\AppData\Roaming\Blender Foundation\Blender\2.81\scripts\addons\FloatingWindows_V2.py:62
Warning: class customPropertiesGroup contains a property which should be an annotation!
C:\Users\bry\AppData\Roaming\Blender Foundation\Blender\2.81\scripts\addons\FloatingWindows_V2.py:65
Warning: class FloatWindowsPref contains a property which should be an annotation!
C:\Users\bry\AppData\Roaming\Blender Foundation\Blender\2.81\scripts\addons\FloatingWindows_V2.py:3109
read file
read file
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF71F44E928
Module : C:\Program Files\Blender Foundation\Blender 2.81\blender.exe
This comment was removed by @bry_art_by_bry
Sorry one more thing, I opened 2.81 and uploaded the files you suggested (cloud arrow key??)
I then went into 2.80 and deleted 'floating windows' addon and couldn't find Bpainter anywhere in the registry.
I then went into 2.81 'start up file' and now that is crashing.
@bry_art_by_bry Please remove the wall of text comments and upload the files.
Sorry about that, not actually sure how to upload the files required. Perhaps a better report a bug system can be developed by blender for us non programmers. Many other programs report bugs automatically.
@bry_art_by_bry There is a screenshot in my previous reply which marks the upload button with a red rectangle. This button is can be found in the area where you leave a comment on this page. You have to click on in order to upload the files. I've added another screenshot below.
We currently don't have an automated crash reporting, because we value privacy and automated telemetry is not a good idea in that regard. The developers have been discussing solution that could improve the reporting, e.g. users could manually approve error/crash log uploads. Such as solution may be available in the future.
Added subscriber: @iss
Added subscriber: @Blendify
Changed status from 'Needs Developer To Reproduce' to: 'Needs User Info'
Is this an issue still with Blender 2.82?
Still an issue I'm afraid.
I downloaded 2.82 over the weekend and it crashed at launch just like 2.81 did.
[START_CRASH] Blender 2.81 Intelto [START_CRASH] Blender 2.82 IntelChanged status from 'Needs User Info' to: 'Needs Developer To Reproduce'
[START_CRASH] Blender 2.82 Intelto Crash on start 2.82 Intel, WIN32Added subscriber: @jounij
{F8387657}Hello,
I am also suffering from this problem i.e. Blender 2.82 occasionally works, but more often than not fails to start. The issued error messages are in the attachment.
Kind regards,
Jouni
The original system-info.txt uses a Dell Driver from september 2019. We recommend to de-install this driver and use the latest driver found on the intel web site. You will only be able to install this driver after removing the dell driver. Please test with the latest driver from intel.
Added subscriber: @brecht
@Jeroen-Bakker, @fclem, we seem to have a lot of reports about Blender crashing startup with Intel cards. Can you guys get look through the reports and get the bottom of this, see what the pattern is?
We show a popup for old Intel drivers which we know have issues, but I don't know that there are issues resolved by upgrading e.g. 2019 drivers to the very latest. Given the limit driver support, often recent drivers are just the same old ones with maybe some security fixes.
Maybe some of the workarounds we have stopped working, and should be tested again (not necessarily on the actual Intel hardware, just whatever GPU you have)?
Maybe we are not detecting correctly when to apply workarounds? For example we have this, is the HD 630 in the same family?
If we know that the glitch workarounds options work, figure out which one exactly?
Marking this as high priority, I really think we should look at this for 2.83.
Crash on start 2.82 Intel, WIN32to Crash on startup with 2.82 and Intel HD + WindowsAdded subscribers: @CarriEstabrook, @ankitm
Added subscriber: @XDloco
Last time i debuged this whole thing.. on intel HD4000.. the problem is around EEVEE.
maybe this is some help..
https://developer.blender.org/T72221
Added subscriber: @iMineLink
Added subscribers: @Orandy, @JaisonAlexandreMartins
Hi!
Can someone explain to me why I get the same file when running any of these files? blender_debug_gpu.cmd, blender_debug_gpu_glitchworkaround.cmd, blender_debug_log.cmd
blender_debug_output.txt
blender_debug_output.txt
I also tried installing Blender 2.80 and 2.81, but that also didn't work.
What am I doing wrong?
Hi everybody,
about the problem above, I tried many things to solve the problem (PS: I'm not a developer) and, following a tip from a friend of mine, at least for me, it worked and I was able to run Blender 2.81 and 2.82a:
I believe that Blender run for you too.
(PS.2: sorry my english, I'm brazilian guy and not very good yet!).
Just wanted to note that this workaround has helped 4-5 reports of blender crashing in support chat channel this week itself.
That makes it a good candidate for addition to troubleshooting docs, if people don't know it already.
Added subscriber: @dark999
I can confirm what @ankitm wrote, in last week 6 users had solved crash problem with @JaisonAlexandreMartins workaround. Something in Window have broke trust of Blender executable, this make Blender crashing at startup or when user switch Viewport Shading. This report is related on Intel GPU but yhis workaround is nicely working on Amd GPU too (Radeon RX 580)
Added subscriber: @veronicadmello
Added subscriber: @weic1253
Added subscriber: @QT-Max
Added subscriber: @System9
Added subscriber: @linosia
MacBook Air 2017 user here :)
Have dual-core I5 and intel HD 6000
The only BUT -- I have Windows 10 1909 as Bootcamp -- with drivers from Apple
Everything works fine with 2.82a and 2.90 alpha
Was able to start app without problem and open some file (I usually use Mac OS, so tested file only for 5 min)
Added subscribers: @lauren_muller, @Alaska
Added subscriber: @EmmanuelManago
Since
13125e0948
was committed, can anyone test if the very latest Blender 2.83 build works better?https://builder.blender.org/download/
Operating system: Windows 10 (1909)
Graphics card: Intel(R) HD Graphics 630, version: '4.5.0 - Build 25.20.100.6576'
I used to have the latest drivers provided by my manufacturer(Acer) but they were giving me issues not only with Blender, but also with the latest Windows 10 version. So I downloaded drivers directly from Intel, and now everything works fine.
I just downloaded this 2.83Beta, but alas, no luck launching it. When I start it from the command prompt a new window frame appears briefly but will close before it is properly initialised. This is displayed in the command prompt window:
C:\Program Files\Blender Foundation\blender-2.83-windows64>blender.exe
GPUTexture: create : TEXTURE_1D, RGBA8, w : 1, h : 0, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.00 MiB.
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1, h : 1, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.00 MiB.
GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.00 MiB.
found bundled python: C:\Program Files\Blender Foundation\blender-2.83-windows64\2.83\python
GPUTexture: create : TEXTURE_2D, RGBA8, w : 3133, h : 45, d : 0, comp : 4, size : 0.54 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.54 MiB.
GPUTexture: create : TEXTURE_1D_ARRAY, R8, w : 16384, h : 1, d : 0, comp : 1, size : 0.02 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.02 MiB.
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF796680D00
Module : C:\Program Files\Blender Foundation\blender-2.83-windows64\blender.exe
@jounij Can you provide your blender_system_info.txt please? see https://developer.blender.org/T72098#823516 for how to do.
Removed subscriber: @weic1253
debug_logs_JJ_2020-05-23.zip Here you are. Thanks for looking into this!
@jounij you are using an old driver. Please update with the one provided here https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 and test again.
Added subscriber: @JulianEisel
Tested with an older 2.83 and a 2.90 build, both start fine if I force using the integrated chip, Intel UHD Graphics 630.
Note for others who try to recreate this: Blender didn't want to use the Intel GPU using the conventional ways (NVidia settings or {nav right-click > Run with graphics processor}). I had to use Windows Graphics settings to force the Intel. So better double check if Blender is*actually// using the Intel GPU using system-info.txt when trying to recreate this.
Hello,
I installed the latest stable Intel drivers dated 5/5/2020 (win10_100.8190). After this things are worse, I think... This is what I get now:
C:\Program Files\Blender Foundation\blender-2.83-windows64>blender.exe
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000000000000
When running blender_debug_gpu.cmd only blender_debug_output.txt is generated with the following contents (the same exception is reported with not much else):
Switching to fully guarded memory allocator.
Blender 2.83 (sub 17)
Build: 2020-05-19 21:49:19 Windows Release
argv- [x] = C:\Program Files\Blender Foundation\blender-2.83-windows64\blender
argv- [x] = --debug
argv- [x] = --debug-gpu
argv- [x] = --python-expr
argv- [x] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\jouni\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
read file
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000000000000
Removed subscriber: @Blendify
@jounij and with the blender_debug_gpu_glitchworkaround.cmd ?
Hi @fclem , running blender_debug_gpu_glitchworkaround.cmd produced only the file blender_debug_output.txt with exactly the same content as I showed above (I checked the file date stamp and the file was newly generated i.e. is not a left-over from my previous attempt).
@jounij can you try what @JulianEisel suggested?
Hi @fclem , yes, under Graphics settings I made sure that Classic App was selected in the drop down list, added Blender.exe and chose options for Blender. The dialog stated that Power Saving GPU is set to Intel and High Performance GPU is set to NVIDIA. By default the preference was set to "System Default". I changed this to "Power saving" to enforce selection of Intel. This did the trick! Or at least I was now able to launch Blender without the crash. Odd, but I don't mind as long as it continues to work. :)
Hi all, by forcing the "Power saving" GPU via Windows advanced graphics settings for the Blender executable I was able to run Blender v2.82 which was previously not working on the Intel UHD Graphics 630.
Removed subscriber: @linosia
Added subscribers: @mathieuhevey, @amy_aimei
@jounij @JulianEisel Both of you said changing the Windows settings to force Blender to use your Intel GPU worked in fixing this issue.
May I ask, if you change the Windows settings back to how they were and then changed the settings in something like the Nvidia Control Panel to force Blender to use the Intel GPU, does that also work?
Just asking as it may be useful in slimming down the documentation of this work around.
Note: Please make sure that changing the setting back in the Windows settings actually causes Blender to crash again. I don't want to document the control panel as a work around if it only works if you've done the Windows setting work around first.
Hello @Alaska,
Everything was at "Default" settings before I forced them, as described above.
It may be relevant to mention that in this otherwise powerful computer I have one dedicated display card (NVIDIA) and then the onboard Intel Graphics chips and two monitors - one connected to each. The NVIDIA card - most likely to be the main culprit here - is an old GeForce GT 630. NVIDIA Control Panel constantly reminds me that the Nvidia driver is not up-to-date. Despite this, whenever I try to update it, the process fails with "your operating system is not supported". My OS is W10 Professional 64-bit with all available updates applied.
I just haven't bothered acquiring a new graphics card as I don't run any games or anything else that requires powerful graphics - apart from an occasional video editing session. So I am happy with the workaround: as long as Blender does not crash and otherwise works, I can accept the slow video processing. It's not like I'd sit and watch it happen.
@jounij I was asking if doing the same process, but with the Nvidia control panel also works. This is just as a test to clarify things.
Here are some instructions:
I'm just asking out of curiosity. Does this also work (they should do the same thing, but I'm not so sure)? Is the "Integrated graphics" option even there?
Having this information would be useful for simplifying a patch for the manual.
Once you've done the test, you can go back to using which ever method you want.
Removed subscriber: @lauren_muller
Added subscriber: @lauren_muller
Removed subscriber: @lauren_muller
Added subscribers: @buggySoftware, @EAW
Added subscriber: @Dini
Hello @Alaska ,
I just navigated to Graphic Settings, changed Graphics preference setting for Blender from "Power Saving" to BOTH "Let Windows Decide" and "High Performance". After each change I was able to launch Blender successfully. I also removed the setting overwrite for Blender. I was still able to launch Blender without the crash. Odd.
Note that that I did not reboot the computer between these attempts. Because the previous crash did not occur, I did not experiment with the NVIDIA Control Panel settings.
Added subscriber: @luciovr
Removed subscriber: @Gilberto.R
Added subscriber: @Yaruni
Added subscriber: @Matthew999
Added subscriber: @Gravijaton
Added subscriber: @romit_khurd
Added subscriber: @makeavoy
Added subscriber: @Ryukis
Added subscriber: @Oliver4Vood
Removed subscriber: @Oliver4Vood
Added subscriber: @Oliver4Vood
Added subscriber: @Arash
Added subscribers: @yaboijenkins, @Harley
Found a simple, but overlooked fix:
This will not work unless you have a discrete graphics card installed. Essentially, in the process of trying to figure out this issue, I came across the fact that my monitor's HDMI cord was plugged into the motherboard. This was the reason why Blender and other programs were not able to correctly use the graphics card. Instead, and I'm not sure why I hadn't has this already done in the first place, I plugged the HDMI cord into the graphics card in my PC and it ran as normal. Again, this will only work if you have a separate graphics card in your PC. Not sure why my HDMI cable was not already plugged into the graphics card, but for whatever reason, it was plugged into the wrong place on my PC.
In short: Make sure your HDMI cable from your monitor is going to your GPU in your computer, not your motherboard.
@yaboijenkins this sounds more like bug #62651. I am not sure if this applies to all merged reports here though.
Added subscriber: @kelsabean
Removed subscriber: @Oliver4Vood
Added subscribers: @luxuryilusions, @Raimund58
Added subscriber: @bd986
Just wanted to add my experience to this:
Blender version: 2.91
Windows 10 Pro 20H2
Dell Precision 5520 Laptop
GPU 1: Intel HD 630 (Driver 27.20.100.9168, 2021-01-08)
GPU 2: NVIDIA Quadro M1200 (Driver 27.21.14.6140, 2021-01-22)
"OpenGL 3.3 or higher" error message displayed when opening Blender.
Within Device Manager, if I disable the Intel 630 display adapter, Blender opens without any problem. If I reenable the Intel 630 and disable the NVIDIA M1200, Blender opens without any problem.
With both display adapters enabled, the workaround mentioned above using Graphics settings to force Blender to use the Intel 630 also works (it does not work using the NVIDIA M1200).
Added subscriber: @Lordkranius
Added subscribers: @jrm6, @filedescriptor
Added subscriber: @LahkLeKey
Added subscribers: @anonymous, @EitanSomething
Added subscriber: @brianhuggins98
Added subscriber: @fixthewc
WELL. THIS SAVED MY LIFE FOR 2 DAYS I WAS TRYING TO FIX THE ISSUE .. THNX A LOT!!!
Added subscriber: @christian-clavet
Hi, Just checked the informations and while it's better to use a dedicated video card instead of the integrated one, this should also work, but the problem is that the video memory assignment is too low on the integrated video.
You could open your BIOS settings and allocate much more memory to the intel integrated and it should start. Still I would recommend to connect all displays to the video card and disable the integrated video.
The amount of reports decreased from 10s per year to a single one. We are not able to reproduce on the hardware that we have access to. This included Windows 10 + HD620
It could be that it is fixed by unrelated changes, or by third parties, but we cannot confirm this.
Note that exception access violation can also be triggered by bugs inside the video driver.
The issue reported can't be reproduced so far, and has been moved to the BF Blender: Unconfirmed project.
If 2 other people aren't able to redo the bug after 2 weeks, it will be closed.
We appreciate the effort that goes into making bug reports, but to be able to fix bugs we have to be able to redo them.
If there is anything you can provide to help others to reproduce the problem, be sure to include it.