Blender 2.80 won't open #76499

New Issue

Lauren Muller · 2020-05-07T11:16:54+02:00

Lauren Muller commented

2020-05-07 11:16:54 +02:00

System Information
Operating system: Windows 10 64bit
Graphics card: Radeon RX 560, Intel HD Graphics 630

Blender Version
Broken: 2.80 and 2.82
Worked: First time trying to use it so I haven't had any previous versions work on my PC

I installed Blender for the first time but after installation it would not open. At first the black terminal would pop up for 1 or 2 seconds then close. I update graphics drivers and did a windows update as well. After that when I tried opening the program, a grey window opened as well as the black terminal for 1 or 2 seconds and then the program closed. I have tried running debug GPU and opening the program through Win + R cmd terminal but it produces the same result as mentioned. I have also tried earlier versions of the program but they all behave the same when trying to open.

Exact steps for others to reproduce the error
Installed Blender.
Double clicked to open

**System Information** Operating system: Windows 10 64bit Graphics card: Radeon RX 560, Intel HD Graphics 630 **Blender Version** Broken: 2.80 and 2.82 Worked: First time trying to use it so I haven't had any previous versions work on my PC I installed Blender for the first time but after installation it would not open. At first the black terminal would pop up for 1 or 2 seconds then close. I update graphics drivers and did a windows update as well. After that when I tried opening the program, a grey window opened as well as the black terminal for 1 or 2 seconds and then the program closed. I have tried running debug GPU and opening the program through Win + R cmd terminal but it produces the same result as mentioned. I have also tried earlier versions of the program but they all behave the same when trying to open. **Exact steps for others to reproduce the error** Installed Blender. Double clicked to open

Lauren Muller commented

2020-05-07 11:16:54 +02:00

Added subscriber: @lauren_muller

Alaska commented

2020-05-07 11:24:43 +02:00

Added subscriber: @Alaska

Alaska commented

2020-05-07 11:24:43 +02:00

Your computer specifications are definitely supported. And you've updated your GPU drivers, so they're supported. The only thing I can guess is going wrong is that your download is corrupt (seeing as you've tried a few different versions, I doubt that) or some other program on your computer is stopping Blender from launching. The only real suggestion I have is to try a clean install of Windows and if you continue experiencing issues, then it's probably something with your hardware. You could try uninstalling programs to see if one of them is causing a issue with Blender, but a clean install of Windows is the simplest way to resolve this issue, if that's the cause.

However, I understand that a clean install of Windows can be a hassle. So maybe someone else on here is able to offer advice.

Your computer specifications are definitely supported. And you've updated your GPU drivers, so they're supported. The only thing I can guess is going wrong is that your download is corrupt (seeing as you've tried a few different versions, I doubt that) or some other program on your computer is stopping Blender from launching. The only real suggestion I have is to try a clean install of Windows and if you continue experiencing issues, then it's probably something with your hardware. You could try uninstalling programs to see if one of them is causing a issue with Blender, but a clean install of Windows is the simplest way to resolve this issue, if that's the cause. However, I understand that a clean install of Windows can be a hassle. So maybe someone else on here is able to offer advice.

Ankit Meel commented

2020-05-07 12:12:23 +02:00

Closed as duplicate of #72098

Ankit Meel closed this issue

2020-05-07 12:12:23 +02:00

Ankit Meel commented

2020-05-07 12:17:14 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-05-07 12:17:14 +02:00

Try this:

click on Blender icon with right button;
click in properties;
choose compatibilities;
execute this program in mode of compatibility
apply

Try this: click on Blender icon with right button; click in properties; choose compatibilities; execute this program in mode of compatibility apply

Lauren Muller commented

2020-05-07 12:30:27 +02:00

Thanks for the tip

When I go to choose the compatibility though it only gives me compatibility modes from Windows Vista up to Windows 8 though, and I am using Windows 10.

When I set the compatibility mode to Windows 8 to test it out, I get this:

Thanks for the tip When I go to choose the compatibility though it only gives me compatibility modes from Windows Vista up to Windows 8 though, and I am using Windows 10. When I set the compatibility mode to Windows 8 to test it out, I get this: ![Capture.JPG](https://archive.blender.org/developer/F8518011/Capture.JPG)

Ankit Meel commented

2020-05-07 12:39:59 +02:00

It was reported to be working on some systems, but not all. So best you can do now is

upgrade GPU drivers,
change GPU settings and run Blender_debug_log.cmd. so you'll get system info.txt. "Renderer" in that file is the GPU blender is seeing.
Also, upload the log & system info file.

It was reported to be working on some systems, but not all. So best you can do now is - upgrade GPU drivers, - change GPU settings and run Blender_debug_log.cmd. so you'll get system info.txt. "Renderer" in that file is the GPU blender is seeing. Also, upload the log & system info file.

Lauren Muller commented

2020-05-07 12:52:37 +02:00

Thanks, I updated all my drivers already and checked for new ones.

I ran the Blender_debug_log.cmd and it gave me this:

blender_debug_output.txt

I don't see a system info.txt file anywhere though, where would I be able to find that? Sorry if that sounds like a stupid question, I'm not very techy so this is all very new.

Thanks, I updated all my drivers already and checked for new ones. I ran the Blender_debug_log.cmd and it gave me this: [blender_debug_output.txt](https://archive.blender.org/developer/F8518071/blender_debug_output.txt) I don't see a system info.txt file anywhere though, where would I be able to find that? Sorry if that sounds like a stupid question, I'm not very techy so this is all very new.

Ankit Meel commented

2020-05-07 12:57:51 +02:00

you can read the file (:
It means that both should be in the same folder. It's not there due to the compatibility settings. Sp please reset compatibility, so that win 10 error & system info can be seen.

"%~dp0\blender" --debug --debug-cycles --python-expr "import bpy; bpy.ops.wm.sysinfo(filepath=r'%temp%\blender\debug_logs\blender_system_info.txt')" > "%temp%\blender\debug_logs\blender_debug_output.txt" 2>&1 < %0
explorer "%temp%\blender\debug_logs"

you can read the file (: It means that both should be in the same folder. It's not there due to the compatibility settings. Sp please reset compatibility, so that win 10 error & system info can be seen. ``` "%~dp0\blender" --debug --debug-cycles --python-expr "import bpy; bpy.ops.wm.sysinfo(filepath=r'%temp%\blender\debug_logs\blender_system_info.txt')" > "%temp%\blender\debug_logs\blender_debug_output.txt" 2>&1 < %0 explorer "%temp%\blender\debug_logs" ```

Lauren Muller commented

2020-05-07 13:23:13 +02:00

I have reset the compatibility settings, however it's giving me the same result when i run the debug log cmd. I'm only getting the blender_debug_output.txt with no system info

Lauren Muller commented

2020-05-07 13:26:43 +02:00

I also tried uninstalling and reinstalling the program in hopes that would reset the settings but again, I'm still getting the same debug_output.txt file

Ankit Meel commented

2020-05-07 13:38:08 +02:00

I think it's persistent in C:\Users<>\AppData\Roaming\Blender Foundation\Blender\2.82\config\ So please upload the platform_support file & clear the Blender folder.
Also, run the logs with 2.90 from http://builder.blender.org. It should have a trace file in addition to the log & txt.
But unless that bug is fixed, can't really do much.

I think it's persistent in C:\Users\<>\AppData\Roaming\Blender Foundation\Blender\2.82\config\ So please upload the platform_support file & clear the Blender folder. Also, run the logs with 2.90 from http://builder.blender.org. It should have a trace file in addition to the log & txt. But unless that bug is fixed, can't really do much.

Robert Guetzkow commented

2020-05-07 13:44:21 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-05-07 13:44:21 +02:00

@lauren_muller Have you installed the drivers updates for both the integrated GPU and dedicated GPU? Please also update the driver for Intel HD Graphics 630 , if you haven't already. The error message Warning! Using result of ChoosePixelFormat. indicates an issue with your GPU/driver. This issue could be related to #60019 and #62651. Do you have a dual monitor setup as described in #62651?

@lauren_muller Have you installed the drivers updates for both the integrated GPU and dedicated GPU? Please also update the [driver for Intel HD Graphics 630 ](https://downloadcenter.intel.com/download/29554/Intel-Graphics-Windows-10-DCH-Drivers?product=98909), if you haven't already. The error message `Warning! Using result of ChoosePixelFormat.` indicates an issue with your GPU/driver. This issue could be related to #60019 and #62651. Do you have a dual monitor setup as described in #62651?

Lauren Muller commented

2020-05-07 13:57:11 +02:00

@ankitm I don't see any Blender folder in C:\Users<>\AppData\Roaming path, nor is the a Blender Folder in the Local folder.

Also I ran the logs for 2.90 but again this is all i get from it along with this error pop up

blender_debug_output.txt

@ankitm I don't see any Blender folder in C:\Users\<>\AppData\Roaming path, nor is the a Blender Folder in the Local folder. Also I ran the logs for 2.90 but again this is all i get from it along with this error pop up [blender_debug_output.txt](https://archive.blender.org/developer/F8518210/blender_debug_output.txt) ![11.JPG](https://archive.blender.org/developer/F8518211/11.JPG)

Ankit Meel commented

2020-05-07 13:58:17 +02:00

Changed status from 'Duplicate' to: 'Needs Triage'

Ankit Meel reopened this issue

2020-05-07 13:58:17 +02:00

Lauren Muller commented

2020-05-07 13:58:53 +02:00

@rjg I have installed all latest drivers for my GPU, unfortunately still getting that Warning. I also don't have a dual monitor set up, just 1 monitor here

Robert Guetzkow commented

2020-05-07 14:14:59 +02:00

@lauren_muller Please open the dxdiag program (Win + R, dxdiag) and upload the file created by Save All Information.

@lauren_muller Please open the `dxdiag` program (Win + R, dxdiag) and upload the file created by *Save All Information*.

Lauren Muller commented

2020-05-07 14:28:16 +02:00

DxDiag.txt

Here is the file

[DxDiag.txt](https://archive.blender.org/developer/F8518263/DxDiag.txt) Here is the file

Ankit Meel commented

2020-05-07 14:41:13 +02:00

Current Mode: 1920 x 1080 (32 bit) (60Hz)
..
Native Mode: 1920 x 1080(p) (60.000Hz)

though I don't know about its implications.

Intel .. Driver Version: 26.20.100.7528

while the latest driver version is 27.20.100.8187
https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-560

> Current Mode: 1920 x 1080 (32 bit) (60Hz) > .. > Native Mode: 1920 x 1080(p) (60.000Hz) though I don't know about its implications. > Intel .. Driver Version: 26.20.100.7528 while the latest driver version is 27.20.100.8187 https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-560

Lauren Muller commented

2020-05-07 15:27:20 +02:00

I don't know if this still will be a help but i installed a very old graphics driver and ran the Blender_debug_log.cmd and have gotten the Warning! error to go away.

here is the Blender_debug_output.txt and system info.txt files:

blender_system_info.txt

blender_debug_output.txt

I don't know if this still will be a help but i installed a very old graphics driver and ran the Blender_debug_log.cmd and have gotten the Warning! error to go away. here is the Blender_debug_output.txt and system info.txt files: [blender_system_info.txt](https://archive.blender.org/developer/F8518443/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8518442/blender_debug_output.txt)

Ankit Meel commented

2020-05-07 17:44:44 +02:00

well now it's the same problem I initially linked

Alaska commented

2020-05-08 11:19:21 +02:00

Removed subscriber: @Alaska

Germano Cavalcante commented

2020-05-11 16:34:01 +02:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2020-05-11 16:34:01 +02:00

You could make blender use your "Radeon RX 560" instead of "Intel(R) HD Graphics 630".
To assign an application to a GPU on Windows 10, head to Settings > System > Display. Scroll down and click the “Graphics Settings” link.
There you will be able to choose the application and the GPU.

This seems to be a problem with poor installation of GPU drivers.
For information on installing the latest graphics driver see https://docs.blender.org/manual/en/dev/troubleshooting/gpu/index.html

You could make blender use your `"Radeon RX 560"` instead of `"Intel(R) HD Graphics 630"`. To assign an application to a GPU on Windows 10, head to `Settings > System > Display`. Scroll down and click the `“Graphics Settings”` link. There you will be able to choose the application and the GPU. This seems to be a problem with poor installation of GPU drivers. For information on installing the latest graphics driver see https://docs.blender.org/manual/en/dev/troubleshooting/gpu/index.html

Lauren Muller commented

2020-06-05 12:14:35 +02:00

Removed subscriber: @lauren_muller

Germano Cavalcante commented

2020-06-08 15:24:35 +02:00

Changed status from 'Needs Triage' to: 'Archived'

Germano Cavalcante closed this issue

2020-06-08 15:24:35 +02:00

Germano Cavalcante self-assigned this 2020-06-08 15:24:35 +02:00

Germano Cavalcante commented

2020-06-08 15:24:35 +02:00

Unfortunately this can't be triaged as a complete bug report.

It is not easy for a developer to guide someone to investigate an issue on the computer without having access to it.

Furthermore, this does not seem to be a problem in Blender.

Unfortunately this can't be triaged as a complete bug report. It is not easy for a developer to guide someone to investigate an issue on the computer without having access to it. Furthermore, this does not seem to be a problem in Blender.

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Blender 2.80 won't open #76499