Crashing on startup #80989

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Romit Khurd · 2020-09-20T10:51:30+02:00

Romit Khurd commented

2020-09-20 10:51:30 +02:00

Operating system: Windows
Graphics card: GTX 1060

Broken: 2.9

I have recently started using Blender. After installing 2.9 I used it once , but now it has started crashing when I open it. I have checked on YouTube and tried using Opengl 3.3 file but nothing is working, Drivers are updated too. uninstalled and reinstalled multiple times.. I also reinstalled 2.83, but that is crashing as well now.

Operating system: Windows Graphics card: GTX 1060 Broken: 2.9 I have recently started using Blender. After installing 2.9 I used it once , but now it has started crashing when I open it. I have checked on YouTube and tried using Opengl 3.3 file but nothing is working, Drivers are updated too. uninstalled and reinstalled multiple times.. I also reinstalled 2.83, but that is crashing as well now.

Romit Khurd commented

2020-09-20 10:51:30 +02:00

Added subscriber: @romit_khurd

Ankit Meel commented

2020-09-20 11:05:54 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-09-20 11:05:54 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Ankit Meel commented

2020-09-20 11:05:54 +02:00

Please run blender_debug_log.cmd and upload the debug log, system info, and crash trace files.
https://docs.blender.org/manual/en/dev/troubleshooting/crash.html

Please run blender_debug_log.cmd and upload the debug log, system info, and crash trace files. https://docs.blender.org/manual/en/dev/troubleshooting/crash.html

Romit Khurd commented

2020-09-20 11:09:22 +02:00

Hello Ankit, I'm new to all this, i dont understand how to do it, can you tell step by step how to upload, sorry for the inconvenience.

Romit Khurd commented

2020-09-20 14:24:34 +02:00

untitled.blend

[untitled.blend](https://archive.blender.org/developer/F8903034/untitled.blend)

Ankit Meel commented

2020-09-20 14:41:22 +02:00

In Blender installation directory, you'll find a script blender_debug_log.cmd . Run it, wait for Blender to crash, and upload the said text files here.

In Blender installation directory, you'll find a script `blender_debug_log.cmd `. Run it, wait for Blender to crash, and upload the said text files here.

Romit Khurd commented

2020-09-20 14:49:05 +02:00

After i run the blender debug_log it is not crashing, so should i just wait?

Romit Khurd commented

2020-09-20 14:57:52 +02:00

blender_debug_output.txt

blender_system_info.txt

[blender_debug_output.txt](https://archive.blender.org/developer/F8903135/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F8903136/blender_system_info.txt)

Ankit Meel commented

2020-09-20 15:07:38 +02:00

Closed as duplicate of #72098

Ankit Meel closed this issue

2020-09-20 15:07:38 +02:00

Ankit Meel commented

2020-09-20 15:07:44 +02:00

https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html#laptops
Please change the graphics driver settings and set it to GTX, instead of Intel.
Some more discussion can be found in #72098 (Crash on startup with 2.82 and Intel HD + Windows).
https://developer.blender.org/T72098#955353

https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/intel.html#laptops Please change the graphics driver settings and set it to GTX, instead of Intel. Some more discussion can be found in #72098 (Crash on startup with 2.82 and Intel HD + Windows). https://developer.blender.org/T72098#955353

Romit Khurd commented

2020-09-20 18:55:55 +02:00

Yes i did that but its still crashing. what else can i do?

Ankit Meel commented

2020-09-20 19:35:47 +02:00

These are the three workarounds we've found so far.
Also, If running either of the debug scripts stops the crash, you may keep using them until that bug is fixed.

yes, under Graphics settings I made sure that Classic App was selected in the drop down list, added Blender.exe and chose options for Blender. The dialog stated that Power Saving GPU is set to Intel and High Performance GPU is set to NVIDIA. By default the preference was set to "System Default". I changed this to "Power saving" to enforce selection of Intel. This did the trick! Or at least I was now able to launch Blender without the crash. Odd, but I don't mind as long as it continues to work. :)

Note for others who try to recreate this: Blender didn't want to use the Intel GPU using the conventional ways (NVidia settings or {nav right-click > Run with graphics processor}). I had to use Windows Graphics settings to force the Intel. So better double check if Blender is*actually// using the Intel GPU using system-info.txt when trying to recreate this.

click on Blender icon with right button;

click in properties;

choose compatibilities;

execute this program in mode of compatibility

apply

These are the three workarounds we've found so far. Also, If running either of the debug scripts stops the crash, you may keep using them until that bug is fixed. > yes, under Graphics settings I made sure that Classic App was selected in the drop down list, added Blender.exe and chose options for Blender. The dialog stated that Power Saving GPU is set to Intel and High Performance GPU is set to NVIDIA. By default the preference was set to "System Default". I changed this to "Power saving" to enforce selection of Intel. This did the trick! Or at least I was now able to launch Blender without the crash. Odd, but I don't mind as long as it continues to work. :) > Note for others who try to recreate this: Blender didn't want to use the Intel GPU using the conventional ways (NVidia settings or {nav right-click > Run with graphics processor}). I had to use [Windows Graphics settings ](https:*www.addictivetips.com/windows-tips/manage-graphics-performance-per-app-windows-10/) to force the Intel. So better double check if Blender is*actually// using the Intel GPU using system-info.txt when trying to recreate this. > - click on Blender icon with right button; > - click in properties; > - choose compatibilities; > - execute this program in mode of compatibility > - apply >

Romit Khurd commented

2020-09-22 05:40:38 +02:00

Ankit, Today i got a windows an update, and blender 2.83 has started working. Should i install 2.9? or should i wait? what should be my next step?

Ankit Meel commented

2020-09-22 09:22:33 +02:00

You can have two Blender installations with different major versions without any problem. Just get the portable zip version https://www.blender.org/download/
For LTS vs major upgrade, see the rationale at https://www.blender.org/download/lts/

You can have two Blender installations with different major versions without any problem. Just get the portable zip version https://www.blender.org/download/ For LTS vs major upgrade, see the rationale at https://www.blender.org/download/lts/

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Crashing on startup #80989