Add guides on how to manually collect bug report system information #58
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# Manually Collecting System Information
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When reporting a bug you will be asked to provide some system information
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and your Blender version number. This information can be automatically
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collected and filled out by selecteing `Help > Report a bug` from the
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top of Blender. Or selecting `Report a bug` on the add-on you want
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to report a bug on.
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However, sometimes Blender won't open, so you can't use these features.
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In which case you will need to collect the information manually.
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To do that, check the guide for your operating system below.
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- [Windows](windows_information.md)
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- [macOS](macos_information.md)
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- [Linux](linux_information.md)
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# Linux System Information
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## Operating System
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TODO: `uname -r` in terminal?
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## Graphics Card
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TODO: Investigate how to get this info
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## Blender Version
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TODO: Investigate how to get version info, and see if there's anything
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special for Snap.
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# macOS System Information
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## Operating System
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Select from the top bar of macOS `Apple Icon > About This Mac`. Here you will find
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your macOS version beside the field `macOS`.
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Share the information on the report form like this: `macOS 14.4.1`
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![](../../../images/macOS_get_os_version.jpg)
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## Graphics Card
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Open Launchpad from the dock and search for `System Information` and open the app
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that appears. You will be find your graphics card information in the section
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`Hardware > Graphics/Display`. The information we're interested in is the
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`Chipset Model` and the `Metal Support`.
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Combine these two details together and share them in your bug report form
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like this: `Apple M1 Pro - Metal 3`
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![](../../../images/macOS_get_gpu_info.jpg)
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## Blender Version
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Follow one of the guides below to obtain your Blender version number then
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share it on your bug reporting form like this: `Blender 4.1.1`
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### Downloaded from Blender Website
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Navigate to where Blender is installed and right click on it and select `Get Info`.
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You will find the Blender version number in the field `General > Version`.
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![](../../../images/macOS_get_blender_version.jpg)
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### Downloaded from Steam
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If you installed Blender through Steam, then open Steam, right click
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on Blender and select the option `Manage > Browse local files`.
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A file browser will appear showing where Blender is installed.
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Right click on Blender and select `Get Info`. You will find the
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Blender version number in the field `General > Version`.
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TODO: ADD IMAGE FOR STEAM
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# Windows System Information
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## Operating System
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To collect operating system information, open the Windows settings app,
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and navigate to the `System > About` page. Here you will find the operating
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system information you need. They are:
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- System Type (E.g. x64 or ARM64)
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- Windows Editon (E.g. Windows 10, Windows 11)
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- OS Build
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Combine these details together and share them in the bug report form like this:
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`Windows 11 22631.3447 x64 processor`
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TODO: ADD IMAGE
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## Graphics Card
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To collect information about your graphics card, right click a empty spot on
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your task bar and select `Task Manager`. In the window that appears,
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expand it to show more details, and go to the `Performance` tab.
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In the performance tab you should find one or more `GPUs` in the collum on
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the left. Click on them, and you will find the graphics card name
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in the top right and the driver version in the bottom right.
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Combine these details together and share them in your bug report form like this:
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`NVIDIA GeForce RTX 4090 - Driver 31.0.15.5186`
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TODO: ADD IMAGE
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## Blender Version
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Follow one of the guides below to obtain your Blender version number then
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share it on your bug reporting form like this: `Blender 4.1.1`
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mod_moder marked this conversation as resolved
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### Downloaded from Blender Website
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Navigate to where Blender is installed, right click on the file `blender.exe`
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and select the `Properties` option. In the new window that appears, select
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the `Details` tab and you will find the Blender version in the field
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called `File Version`.
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TODO: ADD IMAGE
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### Downloaded from Steam
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If you installed Blender through Steam, then open Steam, right click
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on Blender and select the option `Manage > Browse local files`.
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A file browser will appear showing where Blender is installed.
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Right click on the file `blender.exe` and select the `Properties` option.
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In the new window that appears, select the `Details` tab and you will find
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the Blender version in the field called `File Version`.
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TODO: ADD IMAGE
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### Downloaded from Microsoft Store
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If you installed Blender through the Microsoft store, then click on the Windows
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icon on the task bar and find Blender in your apps list. Once you've found it,
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right click on Blender and select `More > App Settings`. The settings app will
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open and you will find the Blender version in the field `Specifications` with
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the name `Version`.
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TODO: ADD IMAGE
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Loading…
Reference in New Issue
Block a user
Just to make sure, does this approach might work in case if blender doesn't run?
Mainly, if there is issue with GPU context or windows drivers.
Version is handled as early as possible, without creating any GPU context.