Blender versions 2.93.X crash upon pressing 'Open..', 'Save..' and 'Save As..' #90559

New Issue

Bernard Brincat · 2021-08-09T22:19:42+02:00

Bernard Brincat commented

2021-08-09 22:19:42 +02:00

System Information
Operating system: Windows 10 Home version 21H1 build 19043.1110 (64-bit operating system, x64-based processor)
Graphics card: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2 Driver: 4.5.0 NVIDIA 471.41

Blender Version
Broken: version: 2.93.2, branch: master, commit date: 2021-08-03 05:58, hash: 1eb06de260, type: release. Also 2.93.1 and 2.93.0.
Worked: version: 2.92.0 and previous versions.

Short description of error
Blender versions 2.93.X crash when choosing any of the following file operations: 'Open..', 'Save..', 'Save As..', and 'Save Recent'. As soon as one of the above is chosen, a blank white dialog titled 'Blender' flickers on the screen for a few seconds. This rapid 'flicker' seems to indicate multiple instances of this dialog.

Thereafter, for a brief moment, the 'File View' dialog appears, before the whole program closes.

Previous versions (2.92.0 and previous) installed on the same system do not result in the error.

Exact steps for others to reproduce the error
blender_debug_output.txt
blender_system_info.txt
blender.crash.txt

**System Information** Operating system: Windows 10 Home version 21H1 build 19043.1110 (64-bit operating system, x64-based processor) Graphics card: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2 Driver: 4.5.0 NVIDIA 471.41 **Blender Version** Broken: version: 2.93.2, branch: master, commit date: 2021-08-03 05:58, hash: 1eb06de2607a, type: release. Also 2.93.1 and 2.93.0. Worked: version: 2.92.0 and previous versions. **Short description of error** Blender versions 2.93.X crash when choosing any of the following file operations: 'Open..', 'Save..', 'Save As..', and 'Save Recent'. As soon as one of the above is chosen, a blank white dialog titled 'Blender' flickers on the screen for a few seconds. This rapid 'flicker' seems to indicate multiple instances of this dialog. ![Screenshot white flickering dialog.png](https://archive.blender.org/developer/F10275891/Screenshot_white_flickering_dialog.png) Thereafter, for a brief moment, the 'File View' dialog appears, before the whole program closes. Previous versions (2.92.0 and previous) installed on the same system do not result in the error. **Exact steps for others to reproduce the error** [blender_debug_output.txt](https://archive.blender.org/developer/F10275876/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F10275877/blender_system_info.txt) [blender.crash.txt](https://archive.blender.org/developer/F10275879/blender.crash.txt)

Bernard Brincat commented

2021-08-09 22:19:42 +02:00

Added subscriber: @bernieb

blender-admin commented

2021-08-09 22:19:42 +02:00

#90111 was marked as duplicate of this issue

Pratik Borhade commented

2021-08-10 05:58:16 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2021-08-10 05:58:16 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-08-10 05:58:16 +02:00

Thanks for the report. Not sure I understand the procedure to reproduce the crash.

Please describe the exact steps to recreate crash. Calling Open, Save, Save as operators on default scene does not lead to crash on my system. (2.93.3 fb7510087f)

Please try again with factory startup (File -> Default -> Load Factory settings)

System Information

Graphics card : AMD Radeon(TM) 535 ATI Technologies .```

Thanks for the report. Not sure I understand the procedure to reproduce the crash. Please describe the exact steps to recreate crash. Calling Open, Save, Save as operators on default scene does not lead to crash on my system. (2.93.3 `fb7510087f`) Please try again with factory startup (`File -> Default -> Load Factory settings`) --- **System Information** ```Operating system : Windows-10-10.0.18362-SP0 64 Bits Graphics card : AMD Radeon(TM) 535 ATI Technologies .```

Bernard Brincat commented

2021-08-10 10:28:21 +02:00

On my system, crash occurs as follows:

Fresh install of any 2.93.X -> Calling Open, Save, Save as operators in any situation, even on the default scene

Loading the factory settings did not fix it.

I installed various versions side by side on the same system, e.g. 2.92.0, 2.90.0 and also 2.79.0, and I was unable to reproduce the crash in any way.

On my system, crash occurs as follows: Fresh install of any 2.93.X -> Calling Open, Save, Save as operators in any situation, even on the default scene Loading the factory settings did not fix it. I installed various versions side by side on the same system, e.g. 2.92.0, 2.90.0 and also 2.79.0, and I was unable to reproduce the crash in any way.

Pratik Borhade commented

2021-08-10 15:59:22 +02:00

Fresh install of any 2.93.X -> Calling Open, Save, Save as operators in any situation, even on the default scene

Still can not reproduce with provided information.

Can you please add a short video to describe the issue?

>Fresh install of any 2.93.X -> Calling Open, Save, Save as operators in any situation, even on the default scene Still can not reproduce with provided information. Can you please add a short video to describe the issue?

Bernard Brincat commented

2021-08-10 20:54:20 +02:00

Changed status from 'Needs User Info' to: 'Resolved'

Bernard Brincat closed this issue

2021-08-10 20:54:20 +02:00

Bernard Brincat self-assigned this 2021-08-10 20:54:20 +02:00

Bernard Brincat commented

2021-08-10 20:54:20 +02:00

This comment was removed by @bernieb

*This comment was removed by @bernieb*

Bernard Brincat commented

2021-08-10 21:03:47 +02:00

Apologies I set to Resolved by mistake. Can you open again?

The following video describes the fault:

Blender Crash.mp4

Apologies I set to Resolved by mistake. Can you open again? The following video describes the fault: [Blender Crash.mp4](https://archive.blender.org/developer/F10276787/Blender_Crash.mp4)

Christian Clavet commented

2021-08-10 21:27:10 +02:00

Added subscriber: @christian-clavet

Christian Clavet commented

2021-08-10 21:27:10 +02:00

Hi, The reported error is:

ExceptionCode         : EXCEPTION_ACCESS_VIOLATION
Exception Address     : 0x00007FF68ED36DB0
Exception Module      : blender.exe
Exception Flags       : 0x00000000
Exception Parameters  : 0x2
	Parameters[0] : 0x0000000000000000
	Parameters[1] : 0x0000000000000110

Seem that you launch Blender directly in the program path, and perhaps this path is not allowed for a standard user and only for admins. This seem related to a denied access to the path. Can you check if you have any problem with directory access?

Hi, The reported error is: ``` ExceptionCode : EXCEPTION_ACCESS_VIOLATION Exception Address : 0x00007FF68ED36DB0 Exception Module : blender.exe Exception Flags : 0x00000000 Exception Parameters : 0x2 Parameters[0] : 0x0000000000000000 Parameters[1] : 0x0000000000000110 ``` Seem that you launch Blender directly in the program path, and perhaps this path is not allowed for a standard user and only for admins. This seem related to a denied access to the path. Can you check if you have any problem with directory access?

Robert Guetzkow commented

2021-08-10 21:53:33 +02:00

Changed status from 'Resolved' to: 'Needs Triage'

Robert Guetzkow reopened this issue

2021-08-10 21:53:33 +02:00

Robert Guetzkow commented

2021-08-10 21:55:52 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-08-10 21:55:52 +02:00

This appears to be the same issue as #89815 and #90111.

Bernard Brincat was unassigned by Pratik Borhade

2021-08-11 11:15:27 +02:00

Bernard Brincat commented

2021-08-12 04:29:22 +02:00

Good news! I believe that I found the root cause of this problem. I have read carefully #89815 and I am quite sure that it is the same problem as mine. Now I do not have a Huinon Graphic Monitor, but I am running 2 monitors too, just like the OP of #89815.

To verify, I switched off the secondary monitor, and Blender 2.93.2 did not crash on pressing the operators!

So the problem is related to the use of 2 concurrent monitors with Blender 2.93.

But it is not so straightforward. To investigate the problem better I did a series of tests. Details below.

Monitor A: LG M228WA
Monitor B: AOC U3277WB

Test 1: Monitor A On and set to Primary, Monitor B On and set to Secondary. Blender running in Monitor A: Fail
Test 2: Monitor A On and set to Primary, Monitor B On and set to Secondary. Blender running in Monitor B: Pass
Test 3: Monitor A On and set to Primary, Monitor B Off. Blender running in Monitor A: Pass
Test 4: Monitor A Off, Monitor B On and set to Primary. Blender running in Monitor B: Pass
Test 5: Monitor A On and set to Secondary, Monitor B On and set to Primary. Blender running in Monitor A: Pass
Test 6: Monitor A On and set to Secondary, Monitor B On and set to Primary. Blender running in Monitor B: Pass

So the fault only occurs when Blender is running in Monitor A, when that monitor is set to Primary. In all other combinations, there is no fault.

To my mind there is no logic in this pattern, but hopefully, you can use this info to pinpoint the problem.

Good news! I believe that I found the root cause of this problem. I have read carefully #89815 and I am quite sure that it is the same problem as mine. Now I do not have a Huinon Graphic Monitor, *but I am running 2 monitors too*, just like the OP of #89815. To verify, I switched off the secondary monitor, and Blender 2.93.2 did not crash on pressing the operators! **So the problem is related to the use of 2 concurrent monitors with Blender 2.93.** But it is not so straightforward. To investigate the problem better I did a series of tests. Details below. Monitor A: LG M228WA Monitor B: AOC U3277WB Test 1: Monitor A On and set to Primary, Monitor B On and set to Secondary. Blender running in Monitor A: **Fail** Test 2: Monitor A On and set to Primary, Monitor B On and set to Secondary. Blender running in Monitor B: Pass Test 3: Monitor A On and set to Primary, Monitor B Off. Blender running in Monitor A: Pass Test 4: Monitor A Off, Monitor B On and set to Primary. Blender running in Monitor B: Pass Test 5: Monitor A On and set to Secondary, Monitor B On and set to Primary. Blender running in Monitor A: Pass Test 6: Monitor A On and set to Secondary, Monitor B On and set to Primary. Blender running in Monitor B: Pass **So the fault only occurs when Blender is running in Monitor A, when that monitor is set to Primary. In all other combinations, there is no fault.** To my mind there is no logic in this pattern, but hopefully, you can use this info to pinpoint the problem.

Pratik Borhade commented

2022-01-26 06:36:47 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2022-01-26 06:36:47 +01:00

Hi, similar report got closed as author was no longer able to replicate the issue on 3.0.0 (but probably its still there on LTS): #91149 (Blender crashes on opening file explorer window (Open, Save as, Import, Export))
So please confirm if you are able to reproduce on recent development builds?: https://builder.blender.org/download/daily

Described issue is identical to what said in #89815. Maybe we can mark this report as duplicate? And also we can move other task to BF Blender (2.93) project

Hi, similar report got closed as author was no longer able to replicate the issue on 3.0.0 (but probably its still there on LTS): #91149 (Blender crashes on opening file explorer window (Open, Save as, Import, Export)) So please confirm if you are able to reproduce on recent development builds?: https://builder.blender.org/download/daily Described issue is identical to what said in #89815. Maybe we can mark this report as duplicate? And also we can move other task to `BF Blender (2.93)` project

Pratik Borhade commented

2022-02-16 06:28:46 +01:00

Added subscribers: @enwoshy, @newbs

Pratik Borhade commented

2022-03-04 10:45:48 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2022-03-04 10:45:48 +01:00

Pratik Borhade commented

2022-03-04 10:45:48 +01:00

Recent release version likely to work for you as said in #91149

#91149#1218614:This was fixed in 3.0 and is now backported to 2.93 for the next LTS release of that line. Should be 2.93.5

Closing this report since we've not received any reply for over a week.
Feel free to comment if problem persists. Thank for the report!

Recent release version likely to work for you as said in #91149 >#91149#1218614:This was fixed in 3.0 and is now backported to 2.93 for the next LTS release of that line. Should be 2.93.5 Closing this report since we've not received any reply for over a week. Feel free to comment if problem persists. Thank for the report!

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Blender versions 2.93.X crash upon pressing 'Open..', 'Save..' and 'Save As..' #90559