"Save System Info" crashes Blender #108101

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Philipp-Munkes · 2023-05-20T13:53:39+02:00

Philipp-Munkes commented

2023-05-20 13:53:39 +02:00

System Information
Operating system: Windows-10-10.0.19045-SP0 64 Bits
Graphics card: AMD Radeon RX 7900 XTX ATI Technologies Inc. 4.5.0 Core Profile Context 22.40.51.06.230425

Blender Version
Broken: version: 3.6.0 Beta, branch: blender-v3.6-release, commit date: 2023-05-18 20:06, hash: 0f67ac45471d
Worked: [IDK, I stopped going back for testing at 2.80, which was still broken]

Short description of error
Attempting to use the "Save System Info" function in the Help menue crashes blender.

Exact steps for others to reproduce the error
Open Blender, and use the "Save System Info" function in the Help menue. Blender creashes without any error message, but with an empty system-info.txt file on disk. This occurs for the "Default Cube" scene and any .blend file I tested. At least the classroom.blend file is also affected.

**System Information** Operating system: Windows-10-10.0.19045-SP0 64 Bits Graphics card: AMD Radeon RX 7900 XTX ATI Technologies Inc. 4.5.0 Core Profile Context 22.40.51.06.230425 **Blender Version** Broken: version: 3.6.0 Beta, branch: blender-v3.6-release, commit date: 2023-05-18 20:06, hash: `0f67ac45471d` Worked: [IDK, I stopped going back for testing at 2.80, which was still broken] **Short description of error** Attempting to use the "Save System Info" function in the Help menue crashes blender. **Exact steps for others to reproduce the error** Open Blender, and use the "Save System Info" function in the Help menue. Blender creashes without any error message, but with an empty `system-info.txt` file on disk. This occurs for the "Default Cube" scene and any .blend file I tested. At least the classroom.blend file is also affected.

system-info.txt

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Philipp-Munkes added the

labels 2023-05-20 13:53:40 +02:00

Iliya Katushenock commented

2023-05-20 13:55:41 +02:00

Hi, can not reproduce

system-info.txt

22 KiB

Philipp-Munkes commented

2023-05-20 14:03:10 +02:00

Can still reproduce this on the newest 4.0.0 build:

4.0.0 Alpha, branch: main, commit date: 2023-05-19 21:45, hash: 33c13ae6e38f

Can still reproduce this on the newest 4.0.0 build: 4.0.0 Alpha, branch: main, commit date: 2023-05-19 21:45, hash: `33c13ae6e38f`

Pratik Borhade commented

2023-05-20 15:35:24 +02:00

Hi, does this happen if you start blender from blender_factory_startup.cmd batch file?
If persists, please upload debug_output.txt file generated after crash.

Hi, does this happen if you start blender from `blender_factory_startup.cmd` batch file? If persists, please upload debug_output.txt file generated after crash.

Pratik Borhade added

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labels 2023-05-20 15:35:33 +02:00

Philipp-Munkes commented

2023-05-20 15:40:19 +02:00

Starting Blender from blender_factory_startup.cmd immediately crashes and produces two empty files.

This happens on both versions:

version: 3.6.0 Beta, branch: blender-v3.6-release, commit date: 2023-05-18 20:06, hash: 0f67ac4547
version: 4.0.0 Alpha, branch: main, commit date: 2023-05-19 21:45, hash: 33c13ae6e3

Starting Blender from `blender_factory_startup.cmd` immediately crashes and produces two empty files. This happens on both versions: - version: 3.6.0 Beta, branch: blender-v3.6-release, commit date: 2023-05-18 20:06, hash: 0f67ac45471d - version: 4.0.0 Alpha, branch: main, commit date: 2023-05-19 21:45, hash: 33c13ae6e38f

blender_system_info.txt

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blender_debug_output.txt

0 B

Pratik Borhade commented

2023-05-20 16:07:32 +02:00

Both files are opening blank white screen on my end, not sure what is the reason.
Could you run blender with --debug-all command line argument (and upload the output of it in .txt file)?
Also check with blender_debug_gpu_glitchworkaround.cmd batch file (just in case gpu workaround avoids the crash)

Both files are opening blank white screen on my end, not sure what is the reason. Could you run blender with `--debug-all` command line argument (and upload the output of it in .txt file)? Also check with `blender_debug_gpu_glitchworkaround.cmd` batch file (just in case gpu workaround avoids the crash)

Philipp-Munkes commented

2023-05-20 16:42:16 +02:00

blender_debug_gpu_glitchworkaround.cmd crashes in the same way and only produces the following output:

INFO (gpu.debug): Notification : Successfully hooked OpenGL debug callback using OpenGL 4.3
INFO (gpu.debug): Notification : Successfully hooked OpenGL debug callback using OpenGL 4.3

--debug-all also crashes, but only at the "Save System Info" step. The full output is attached.

`blender_debug_gpu_glitchworkaround.cmd` crashes in the same way and only produces the following output: ``` INFO (gpu.debug): Notification : Successfully hooked OpenGL debug callback using OpenGL 4.3 INFO (gpu.debug): Notification : Successfully hooked OpenGL debug callback using OpenGL 4.3 ``` `--debug-all ` also crashes, but only at the "Save System Info" step. The full output is attached.

blender_debug_all_output.txt

22 KiB

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labels 2023-05-20 17:22:04 +02:00

YimingWu commented

2023-05-23 09:52:07 +02:00

Could be a corrupted installation. In the debug output there are a bunch of unregistered classes that's supposed to be internal.

Are you happened to be copying scripts from other versions of blender? Could you delete/rename the user preference folder and see if the same thing happens?

write_sysinfo is implemented as a python call, it should not straight-up crashing blender, but could be one of those get() calls involving gpu and sys.

Could be a corrupted installation. In the debug output there are a bunch of unregistered classes that's supposed to be internal. Are you happened to be copying scripts from other versions of blender? Could you delete/rename the user preference folder and see if the same thing happens? `write_sysinfo` is implemented as a python call, it should not straight-up crashing blender, but could be one of those `get()` calls involving `gpu` and `sys`.

Philipp-Munkes commented

2023-05-23 12:34:16 +02:00

I tested mostly on freshly extracted portable blender builds, and I didn't copy any scripts/settings from older blender versions.

Richard Antalik commented

2023-05-25 04:48:12 +02:00

Reminds me of #107419 a bit. In any case it is very unlikely this is bug in Blender. If I had this issue and was out of options, I would reinstall OS.

Pratik Borhade commented

2023-05-26 07:41:03 +02:00

Hi, this may be irrelevant but could you provide following info:

Has this started to happen recently? or you are observing crash since the installation of blender on this system?
Have you recently changed the graphics card on this system?
Does any other operation result in crash? (for example: opening preference tab, rendering with cycles engine)

Hi, this may be irrelevant but could you provide following info: - Has this started to happen recently? or you are observing crash since the installation of blender on this system? - Have you recently changed the graphics card on this system? - Does any other operation result in crash? (for example: opening preference tab, rendering with cycles engine)

Pratik Borhade added

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labels 2023-05-26 07:41:12 +02:00

Philipp-Munkes commented

2023-05-31 10:50:09 +02:00

Hi, let me answer your questions:

I don't know when this started, I only noticed this crash when I tried to report issue #108099
Not particularly recently, but I did have a 3080 Ti in there for some testing roughly 3 weeks ago.
I have not found any other actions that result in a crash.

Hi, let me answer your questions: - I don't know when this started, I only noticed this crash when I tried to report issue #108099 - Not particularly recently, but I did have a 3080 Ti in there for some testing roughly 3 weeks ago. - I have not found any other actions that result in a crash.

Pratik Borhade commented

2023-05-31 11:34:41 +02:00

Thanks.
Not sure how system info captures the information but it seems there is some conflict with leftover NVIDIA drivers. (similar to #107419)
Could you check whether NVIDIA drivers are still present in system?
Maybe clean installation of GPU drivers would resolve this issue.

Thanks. Not sure how `system info` captures the information but it seems there is some conflict with leftover NVIDIA drivers. (similar to #107419) Could you check whether NVIDIA drivers are still present in system? Maybe clean installation of GPU drivers would resolve this issue.

Philipp-Munkes commented

2023-05-31 12:00:30 +02:00

Hi, it was indeed a conflict with leftover nVidia drivers. After using DDU to remove them, the menue option works now. Still, a silent crash is not the best user experience in this situation.

Pratik Borhade commented

2023-05-31 12:50:51 +02:00

Hi, it was indeed a conflict with leftover nVidia drivers. After using DDU to remove them, the menue option works now

Good to know crash is fixed now :)
Will close.

Still, a silent crash is not the best user experience in this situation.

I think these types of crashes are hard to detect (even for software).

> Hi, it was indeed a conflict with leftover nVidia drivers. After using DDU to remove them, the menue option works now Good to know crash is fixed now :) Will close. > Still, a silent crash is not the best user experience in this situation. I think these types of crashes are hard to detect (even for software).

Pratik Borhade closed this issue

2023-05-31 12:50:53 +02:00

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labels 2023-05-31 12:50:55 +02:00

Pratik Borhade referenced this issue

2023-06-05 12:26:44 +02:00

Various crashes after changing NVIDIA card to AMD #107991